Ratings based on 728 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Virginia Beach, VA

Great Location!

Posted Dec 5, 2016
The hotel is in a great location for various national parks and monuments if you don't mind driving and seeing the beautiful Arizona backdrop! The little town of Williams was charming and has everything you could need along with a train station that goes to the Grand Canyon if you don't feel like driving there!
Comment from Hotel Management
Dec 7, 2016 by LaSundrea M GM, Hotel Management
Thank you Ashley for you recent stay with us at the Quality Inn near the Grand Canyon. We appreciate the time you have taken to leave us this valuable feedback. WE are happy you enjoyed your stay with us and with the town of Williams, Az. We do hope to see you again. Happy Holidays
4 out of 5
by A verified traveler from Las Vegas

Very clean, nice hotel.

Posted Dec 4, 2016
Went to Polar Express in Williams. Hotel was 5 minutes away from the train depot. Very clean and comfortable. Felt fairly new. Buffet breakfast was good- waffles, eggs, and sausage; as well as a variety of cereal, yogurt, etc. Staff was very helpful and polite.
Comment from Hotel Management
Dec 7, 2016 by LaSundrea M GM, Hotel Management
Thank you for your recent stay with us at the Quality Inn. We are pleased to hear you enjoyed your stay with us, also happy to see you enjoyed your time at the Polar Express. We wish you a Happy Holiday
3 out of 5
by A verified traveler from Hawthorne,ca.

front counter staff under trained

Posted Dec 1, 2016
When I noticed we had the wrong type of room I called the hotel. The Lady answering the phone said she could not help and I should contact expedia. So I faxed my change request to the hotel hoping to get to someone who could take care of the issue. They claim they made the change but on arrival the two requests were not noted. They were able to make the changes. This is the 3rd year we have stayed here. The first year was a disaster the room was dirty, sheets stained and light bulbs missing from the lamps in the room. Had to change rooms 3 times before they got it close to right.The last time we found out they were doing renovations and a real nice guy (plant foremen) told me the hotel had just been bought and showed me my room to show what a nice remodel they were doing. A very pleasant stay.This time were checked into a room across from the room last year. Not as nice a job as before. Still these large caps around the door letting in a lot of light from the hall. Over all the rooms had improved. When checking out I ran into the gentleman from the year before, I wish I had his name, might of been Dave(plant foreman maybe). The point is he remembered me and we chatted for a couple of minutes. What a nice person. He is one of the reasons we returned this year.The training of the front desk people really has declined from a year ago. House keeping very pleasant and so was the lady stocking the breakfast area. They do need some training in the proper way to put out food safely,
Comment from Hotel Management
Dec 7, 2016 by LaSundrea M GM, Hotel Management
Thank you John for you recent stay with us at the Quality Inn. I do apologize about the miscommunication of the room adjustments prior to your arrival. I can assure the change was made per your request, but do to failure of communication on our end your room modification was once again changed. I am Happy that you were able to see a familiar face upon staying here. Please do accept our sincere apologies about this error. Thankyou, and have a Happy Holiday
4 out of 5
by A verified traveler from Queen Creek, AZ

Just passing through

Posted Nov 16, 2016
Pros: Rooms were clean and comfortable. The staff was friendly.
Cons: Have housekeeping check behind bathroom door. The bar next door was really loud and a bit hard to sleep.
Comment from Hotel Management
Nov 23, 2016 by LaSundrea M GM, Hotel Management
Good day Amanda, Thank you for your recent stay with us at the Quality Inn. I am happy to hear that my staff treated you with care. I would also like to thank you for making us aware of the problem you had in your room. You feedback is very important to us, and this will assist us in fixing the issue so we may continue to provide the best stay possible for all of our guests. We wish you a happy holidays.
4 out of 5
by A verified traveler from USA

Very modern and clean

Posted Oct 18, 2016
This hotel is obviously quite new and this is reflected in the standard of accommodation. The pool was closed for the season and we did not eat breakfast but it was busy.
5 out of 5
by A verified traveler

Decent room and great location

Posted Oct 13, 2016
Pros: Overall, It was very clean. The wifi worked very well.
Cons: The AC and the card reader on the doors. It didn't really work all that well.
Location: Bearizona is 3 miles away and the Grand Canyon is about an hour. The hotel location is .4 miles from the exit ramp off I-40. It's safe and silent.
There weren't any water bottles provided. Only ice machine on the property is in the lobby in the main building. That is also where breakfast is. I don't know if the main building has an elevator but the secondary building doesn't. The drink machine is $2.10 each drink. The TV was a decent size but the channels were filled with static. The shower and toilet were separate from the sink, which is handy. Great water pressure and the shower was amazing. The room is as pictured, surprisingly. However, if you are attached to an AC, you will be disappointed. Ours, room 224, barely blew out air on high and it smelled like a dead muskrat. It had manual control and was kinda noisy.
5 out of 5
by A verified traveler

Posted Oct 11, 2016
Location: plenty of things to do, 1 hour drive to the south rim of the Grand Canyon, historic railroad to the canyon.
very clean and comfortable, second to be at home, recommend staying here, easy access to highway
Comment from Hotel Management
Oct 11, 2016 by LaSundrea M GM, Hotel Management
Dear Valued Guest, We do thank you for your recent stay here at the Quality Inn near the Grand Canyon. We appreciate you taking the time to leave us some kind words. We do hope to see you again on your next trip to Williams, Az
5 out of 5
by A verified traveler from Custer, SD

Nice motel. Close to depot.

Posted Oct 9, 2016
Pros: Location, friendly staff and upkeep of unit.
On vacation. Scheduled for ride on Polar Express. Motel was great, central location for railroad and good dining.
Comment from Hotel Management
Oct 11, 2016 by LaSundrea M GM, Hotel Management
Dear Bill, Thank you for your recent stay here at the Quality Inn near the Grand Canyon. We were pleased to hear that you had enjoyed your stay with us. We do hope that we can be once again your home away from home.
5 out of 5
by A verified traveler from Auckland

New Hotel - lovely!

Posted Sep 29, 2016
Pros: Great Wi-Fi, new Hotel, breakfast was fine, dining room a little small but adequate. Overall, definitely recommend.
Cons: Some of the staff could have been a bit more friendly - a smile goes a long way!
Location: Location wise is good, you need a car. About 1 hour 15 minutes to The Grand Canyon, a good base.
Nice outside pool and spa, this hotel is new so very nice facilities.
Comment from Hotel Management
Sep 30, 2016 by LaSundrea M GM, Hotel Management
Good afternoon Mark and Suzanne, We thank you for your recent stay here at the Quality Inn near the Grand Canyon, and taking the time to provide us with some feedback. Here at the Quality Inn my staff and I strive to deliver the best stay possible for you and your loved ones. We do hope that on your next trip to Williams,Az, you will consider staying with us once again. We did enjoy having you stay with. Once again, thank you for making us your home away from home.
5 out of 5
by A verified traveler from Fort Worth, Texas

Hotel near Grand Canyon

Posted Sep 28, 2016
Very nice, clean hotel! Spent 4 nights here and it was very comfortable. Near many restaurants and easy to get to the Grand Canyon.
Comment from Hotel Management
Oct 3, 2016 by LaSundrea M GM, Hotel Management
Dear Anne, We would like to Thank you for your recent stay here at the Quality Inn near the Grand Canyon. We also, would like to Thank you for taking the time to leave us some kind words. We do greatly appreciate it. I am happy to see that you had enjoyed your stay with us,and ask that you share your wonderful feed back with your family and friends. Thank you once again Anne for your kind words, and we wish you a pleasant day.