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Reviews of Ramada by Wyndham Flagstaff East

2.5 out of 5
Ramada by Wyndham Flagstaff East
2350 Lucky Ln, Flagstaff, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 298 out of 1003 reviews" "
Rating 8 - Good. 313 out of 1003 reviews" "
Rating 6 - Okay. 189 out of 1003 reviews" "
Rating 4 - Poor. 123 out of 1003 reviews" "
Rating 2 - Terrible. 80 out of 1003 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Jose Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Jose Guadalupe,We appreciate you taking the time to share your feedback with us. If you have any further concerns, please don't hesitate to reach out to our management team. Your satisfaction is important to us, and we hope to welcome you back in the future.

8/10 Good

Claudius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Claudius,We are glad to hear that you found our hotel to be enjoyable. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Melissa

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 18, 2024
Hello Melissa, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

Jordan, Granada Hills

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Basic motel room - what can you say? Cord on AC needed to be replaced, bathtub plug needed to be replaced. Breakfast included sausage and scrambled eggs, which is a step up from others on this trip.
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Jordan,Thank you for providing feedback on your recent stay. We appreciate your comments and will address the maintenance issues mentioned to improve future guest experiences. It's great to hear you enjoyed our breakfast offerings and found them to be a highlight during your trip. We look forward to welcoming you back for an even better stay.

10/10 Excellent

helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a problem. Breakfast was good. Room was clean and comfortable.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello helen,We appreciate your feedback regarding the parking situation and are glad you enjoyed our breakfast offerings and found your room clean and comfortable. Your comments will be shared with our team for review and improvement.

10/10 Excellent

Mani

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 12, 2024
Hello Mani,We are thrilled to hear that you had an excellent stay with us! We hope to welcome you back soon for another wonderful experience.

6/10 Okay

Debasis, Los Angeles

Traveled with family
Disliked: Amenities, property conditions & facilities
the pillows are really not actual pillows for sleep- there should be more options in breakfast
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Debasis,We appreciate your feedback on the pillows and breakfast options and will share this with our team for future improvements. Your comfort is important to us, and we hope to welcome you back for an even better experience next time.

10/10 Excellent

Sam

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How quite it was
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Sam,We are pleased to hear that you found our hotel to be quiet during your stay. Guest satisfaction is our top priority and we appreciate your positive feedback on the peaceful environment provided. If you have any further comments or suggestions, please do not hesitate to reach out to our management team directly.

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Elizabeth, We appreciate you choosing our hotel for your stay! Should you have any concerns or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for another enjoyable experience!

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and easy on and off highway.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Sandra,We appreciate your positive feedback regarding the cleanliness and convenience of our location. We strive to provide a comfortable stay for all our guests and are delighted to hear about your experience. If you ever have any questions or concerns, our management team is always available to assist you.

10/10 Excellent

Kent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for tour.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Kent,We are thrilled to hear that you found our hotel to be in a convenient location for your tour. We strive to provide a prime spot for our guests to explore the area. Should you have any further feedback or requests, please do not hesitate to reach out to our management team.

10/10 Excellent

Tabitha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and nice breakfast. Close to a lot of dining.
Stayed 1 night in Mar 2024
Response from Manager on Apr 1, 2024
Hello Tabitha,We are thrilled to hear that you enjoyed our clean rooms and breakfast selection. Our convenient location near various dining options aims to provide a well-rounded experience for our guests. If you have any further feedback or require assistance, please don't hesitate to reach out to our management team directly.

8/10 Good

Donna M

Traveled with partner
Liked: Staff & service, amenities
Needs some TLC not dirty but dingy.
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Donna M, We appreciate your feedback and will share your comments with our team for improvement. Our aim is always to provide a clean and comfortable stay for our guests. Thank you for bringing this to our attention.

4/10 Poor

Alfonso

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very nice…
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Alfonso, We're sorry to hear about your experience and appreciate your feedback. Your comments will be shared with the team for further review. Thank you for bringing this to our attention.

2/10 Terrible

Christopher, Fruitland

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet lid was missing, grounds had construction supplies laying around, the tv had issues, didn’t look like the pictures
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Christopher, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments have been noted and will be shared with the relevant departments for review and improvement. Our team strives to ensure all facilities are well-maintained for our guests' comfort. Thank you for bringing these matters to our attention.

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service
Disliked: Amenities
Mostly clean. We needed a room for six and this was the best deal available. You get what you pay for.
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Rachel,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel reasonably priced for your group. Guest satisfaction is important to us, and we strive to offer value for money. We appreciate your acknowledgment of our efforts to provide a clean environment for our guests.

8/10 Good

Steve

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Heather is not good. Need change the filter. Bad air coming when i turn on the heather.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steve, We value your feedback regarding the filtration system and apologize for any inconvenience caused during your stay. Rest assured, we will address this issue to ensure a more comfortable experience for our guests. Please feel free to reach out directly to our management team for further assistance with your concerns. Thank you for bringing this to our attention.

6/10 Okay

Adrienne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was large, great layout and very clean. Nicely updated shower, bathroom updated as well with a lot of unfinished features. Drywall cut for new mirrors and not finished, holes just left, countertop in bathroom with cutout for Kleenex, but again, unfinished. Recent updates appeared to be very cheaply done with a bit to be desired. All that said, it worked great for our family for the one night we needed to stay.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Adrienne, Thank you for sharing your experience, we are pleased to hear you found the room spacious and clean. We appreciate your feedback on the bathroom updates and will look into addressing those concerns. We're glad the room suited your family's needs during your stay.

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and plenty of parking
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Stacey,We are pleased to hear that you found our check-in process easy and parking sufficient for your needs. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Claudia

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property did not look the same on photos than in person. It looked like it was being renovated but no signs or info to indicate that. The parking lot was full of loose gravel. Traveled alone with my child and would never stay here again.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Claudia, We apologize for any inconvenience you experienced during your stay. We value your feedback and will use it to improve our guest experience. Should you have any further concerns, feel free to reach out to our management team directly for assistance.

8/10 Good

Heather

Traveled with family
Liked: Cleanliness
Friendly staff and clean rooms.
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Heather,We are delighted to hear that you found our staff to be friendly and enjoyed the cleanliness of our rooms. Your feedback is greatly appreciated as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us.

8/10 Good

indira

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was good
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello indira,We're delighted to hear you found our location convenient for your stay. Your feedback is much appreciated!

10/10 Excellent

Victoria

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Victoria,We are delighted to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another exceptional stay.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
The freeway made it a little noisy at ti.es as did my ass neighbors. Past that, nive play to stay for a cpl days.
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Leslie,We appreciate your feedback on your recent stay with us. Our location does provide easy access to the freeway, which can result in occasional noise. We hope you were still able to enjoy your time with us and that you had a comfortable stay overall. If you would like to share more details with the management team, please don't hesitate to reach out.

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet. My family really enjoyed it. Thank you
Stayed 1 night in Mar 2024
Response from Manager on Mar 17, 2024
Hello Constance,We are thrilled to hear that you and your family had a pleasant stay with us. Your positive feedback is truly appreciated. We hope to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Trudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, comfortable mattress.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Trudy,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a good breakfast service and comfortable mattress. We are overjoyed to hear that you had a good time with us, and we thank you for sharing your experience!

10/10 Excellent

Jeremy

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Busy n booked but very quiet 😊 went right to sleep and the beds were comfortable. Breakfast was a full breakfast and the staff were all very friendly. Affordable and nice
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Jeremy,We're delighted to hear you enjoyed your comfortable rest, our full breakfast, and friendly staff during your stay with us. Your satisfaction is our priority. Should you have any further feedback, please feel free to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back soon.

6/10 Okay

Crystal

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is very friendly however the room was not clean. The sheets have stains the furniture has not been wiped down In awhile so much dust everywhere. They have a heater/ac unit in the room but it does not plug in as the hotel doesn’t have the right outlets for it so it got very cold
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Crystal, We appreciate your kind words about our staff and regret to hear about the cleanliness issues you encountered. We value your feedback and will address this with our team for improvement. Thank you for bringing this to our attention, we apologize for any inconvenience caused.

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Kimberly,We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

8/10 Good

Hilda

Traveled with family
Staff was great,room was clean and hot breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Hilda,We're delighted to hear you appreciated our friendly staff, clean rooms, and hot breakfast during your stay. Your positive feedback is truly appreciated and we hope you'll choose to stay with us again in the future for another enjoyable experience.

4/10 Poor

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities
I didn't like the hotel in general. It's dirty, the key card didn't worked twice, the breakfast was horrible. And the housekeeper open the room door without waiting for us to answer or open the door. She knocked and 3 seconds after she was opening the door. That wasn't correct.
Stayed 2 nights in Mar 2024
Response from Manager on Mar 9, 2024
Hello MARIA, We are sorry to hear about your experience. Your feedback is valuable to us for improving our services. Please contact our management team directly to address your concerns further. Thank you for bringing this to our attention.

8/10 Good

Rene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All OK
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Rene,We appreciate your feedback and are glad to hear that everything was okay during your stay. If you have any further comments or suggestions, please feel free to contact us directly. Thank you for choosing to stay with us.

4/10 Poor

Naftuli

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Naftuli, We appreciate your feedback and regret any inconveniences you experienced during your stay. Your comments have been noted for our continuous improvement. Feel free to reach out to our management team to discuss your concerns further. Thank you for choosing our hotel.

10/10 Excellent

Aleksandr, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Aleksandr,We are pleased to hear that you found our staff to be polite during your stay. Thank you for taking the time to share your feedback with us. Your kind words about our team are truly appreciated. We hope to welcome you back in the future for another enjoyable experience at our hotel.

10/10 Excellent

Yeni

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE ROOM WAS SPACIOUS AND CONFORTABLE
Stayed 2 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Yeni,We appreciate your positive feedback on our spacious and comfortable rooms. Your satisfaction is our top priority, and we are delighted to hear that you enjoyed your stay with us. Our team strives to provide a relaxing and enjoyable experience for all our guests. If you have any future questions or concerns, please don't hesitate to reach out.

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very dirty
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Jessica, We appreciate your feedback and will address this with our housekeeping team for immediate improvement. Your input helps us enhance the experience for our future guests.

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello David, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Debbie

Traveled with family
Liked: Cleanliness
Crowded dining area. No one at the desk when I had questions at checkout.
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Debbie, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Your comments will be shared with our team to ensure a more seamless experience for future guests. If you have any further concerns, please feel free to reach out to our management.

6/10 Okay

Kandace

Traveled with partner
Liked: Staff & service
They had snow and only part of the parking lot was plowed and none of the spots in front of the rooms. I would say 8" of snow you had to walk through to get to room door.
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello Kandace, Thank you for sharing your feedback regarding the snow-covered parking lot. We apologize for any inconvenience caused during your stay. We understand the challenges posed by inclement weather, and our team strives to prioritize safety and cleanliness. We appreciate your understanding and hope to welcome you back soon.

8/10 Good

Suzanne

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Epic snow storm happened. The sidewalks were shoveled but the parking lot had 3 feet of snow in it.
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Hello Suzanne,Thank you for your feedback and bringing this to our attention. We apologize for any inconvenience caused by the snowstorm. Our team works diligently to clear pathways, but we understand that the parking lot fell short of expectations. We appreciate your understanding and hope this didn't significantly impact your stay.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Vincent,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a fantastic experience with us. If you have any specific feedback or suggestions for improvement, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Candelaria

Liked: Staff & service, property conditions & facilities
It was an enjoyable stay, close to all that we needed and the staff was very friendly. Clean rooms and comfortable. We were there for a weekend snow trip so the location was great.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Candelaria,Thank you for choosing our hotel for your recent snow trip. We're delighted to hear that you found our location convenient and enjoyed our clean and comfortable rooms. Our friendly staff strives to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Astrid

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot was clean also the walkways to the rooms as well. The rooms where also clean even the refrigerator was also clean. Makes us want to book there again when we travel north.
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Astrid,Thank you for sharing your positive experience with us! We take great pride in maintaining a clean and well-kept facility, including our parking lot, walkways, and rooms. It's wonderful to hear that you found everything to be clean, including the refrigerator. We appreciate your kind words and hope to have the opportunity to welcome you back on your next trip north.

8/10 Good

Leeanne, Espanola

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Leeanne, We appreciate you choosing to stay with us! If you have any additional feedback, please feel free to reach out to us directly. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello Andrew, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Zaira, Mesa

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Got this place since it had a fitness center but none of the machines in the facility were in working conditions. Also the room did not have lights that worked.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Zaira,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered with our fitness center and room lighting. We appreciate your feedback and will address these concerns with our team to ensure a better stay for our guests in the future.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Kristin,We are delighted to hear that you had an excellent stay at our hotel! If you have any further comments or suggestions, we would love to hear them. Please feel free to reach out to us directly. We hope to welcome you back in the future for another amazing experience.

10/10 Excellent

william

Traveled with family
A.very accessible property close to the interstate. Check I was easy and front desk staff was helpful. Very close to restaurants.
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello william,Thank you for your positive review! We're glad to hear that you found our property to be accessible and conveniently located near the interstate. Our front desk staff takes pride in providing helpful and friendly service, so we're happy to hear that they made your check-in process easy. Being close to restaurants is definitely a plus for our guests. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

Thomasine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Thomasine, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and would like to understand your concerns in more detail. Could you please reach out to us directly so we can address them? We value your opinion and hope to have the opportunity to welcome you back in the future.

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Toilet had a leak inside water tank and didn’t let us sleep as much
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Francisco,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the leak in the water tank. Our team will address this matter immediately to ensure it doesn't happen again in the future. We appreciate your understanding and hope to welcome you back for a more restful stay.