Ratings based on 1,236 Verified Reviews

3.3 out of 5
63% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

I Wish I Could Give This Hotel More than 5 Stars

Posted May 25, 2017
Pros: Everything
Cons: Nothing
Location: Hour and a half outside the Grand Canyon, happening art scene, food, shopping
The room was updated and very spacious. Absolutely perfect. Pool seemed nice, but we didn't use it because it was cold during our stay. The continental breakfast was awesome.
3 out of 5
by A verified traveler

Posted May 9, 2017
Ok for one night stay. If your on the first floor expect to hear everything that goes on upstairs!
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
Thank you for your review and comments regarding your stay. We take the comments of our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations.We hope to see you again.
3 out of 5
by A verified traveler from Wisconsin

Posted May 9, 2017
Cons: more wash rag and make the bed before 10:00 am
Location: Rt. 66
nothing to eat at your hotel, the room rates is to much for that room, but we had to get the train.
Comment from Hotel Management
May 18, 2017 by Manager, Hotel Management
I regret discovering that you weren't thoroughly impressed with us during your most recent stay. It is based on this feedback, that we are able to deal with issues in terms of our service and accommodations. Thank you again and we look forward to having you back to our hotel in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Convenient and inexpensive

Posted Apr 6, 2017
Pros: Big room and good location.
Cons: Improve the breakfast and the pillows were a bit lumpy
Location: In the center of the city - pretty handy
Staff was really great - friendly and professional. Hot Tub was broke, which would have been nice to know before booking (it's a big deal in our family). Breakfast was very small and limited - not as good as other hotels offer. But the room was spacious and comfortable, and the shower good.
Comment from Hotel Management
Apr 15, 2017 by Manager, Hotel Management
We appreciate you giving your feedback, I do apologize however that we failed to meet your approval on the services and you were not satisfied with the services as well. We will do our best to make your next visit a better experience. Kind regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2017
all the staff were very friendly and nice and very accommodating to requests.
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
It is lovely that we were able to meet your satisfaction following your visit here in our hotel. Please know that we value your business and we are working hard to provide above par, good value hotel accommodations to all of our valued guests. We hope to see you again soon. Kind regards.
3 out of 5
by A verified traveler from AZ

Disappointing room

Posted Mar 23, 2017
Pros: The clean bathroom
Cons: Cleanliness of the motel
Location: Quite a distance from NAU, shopping, theater.
Friendly hotel staff, but dirty room. The bed sheets had stains and the kitchen counter was coming off. The patio could needs some cleaning. Quiet place though.
Comment from Hotel Management
Apr 1, 2017 by Manager, Hotel Management
It is sad that you were disappointed with the status of clean although you found our staff hospitable. We appreciate your time in calling our attention, we will do our best to make your next visit a better experience. Kind regards.
1 out of 5
by A verified traveler from ok

Sucked

Posted Mar 22, 2017
No ac in the room the hot tube water looked like it had never been changed are sliding glass door that Leeds to the outside was not locked the beds sucked could not sleep
Comment from Hotel Management
Apr 8, 2017 by Manager, Hotel Management
I regret that you were uncomfortable during your stay with us. we will do our best to make your next visit a better experience. We hope to see you again soon. Kind regards.
4 out of 5
by Simental

Nice price for the 1 night stay!

Posted Feb 22, 2017 on Hotels
Last minute decision to stay 1 night turned out to be quiet and restful. Obvious signs of an older property (small entrance doorway). But, I could not tell how recent any renovation(s) were made, if any at all. First floor room on east side of property was clean and quiet. I had a double queen; one of the beds had food crumbs on top of the bed covers. Some signs of cigarette discoloration on the floor. Overall, cleanliness of the room was good. Toilet flush lever needs adjustment; one wall lamp I believe has a shorted electrical circuit, as the lamp, flickered off and on. Poolside first floor have patio style doors, opposed to parking side rooms that have a window, but, much quieter. Staff was friendly upon check-in and check-out.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 21, 2017 on Hotels
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Denver

right off interstate

Posted Feb 13, 2017
Pros: price and location are great
Cons: finish the remodeling soon please
easy access but a bit worn and dusty during remodeling
Comment from Hotel Management
Feb 24, 2017 by Manager, Hotel Management
Glad to hear that you found our location accessible. We value your feedback, we use it as reference as we continue to strive to be able to meet our guests expectations. Your comment on the status of clean will be verified and corrected. Thank you for review.