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Reviews of Hotel Elev8 Flagstaff I-40 Exit 198 Butler Ave

3 out of 5
Hotel Elev8 Flagstaff I-40 Exit 198 Butler Ave
2285 E Butler Ave, Flagstaff, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 1608 out of 3020 reviews" "
Rating 8 - Good. 855 out of 3020 reviews" "
Rating 6 - Okay. 318 out of 3020 reviews" "
Rating 4 - Poor. 138 out of 3020 reviews" "
Rating 2 - Terrible. 101 out of 3020 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still some renovation dust and contractor equipment aro
Stayed 1 night in Apr 2024

10/10 Excellent

Allana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for Snowbowl and on the way to/from the Grand Canyon. Very clean, modern, friendly staff
Stayed 1 night in Apr 2024

6/10 Okay

Jacayla

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Steph was very friendly. However, it would have been nice to have been informed that the property was under major construction this made it very inconvenient getting to our second floor room
Stayed 1 night in Apr 2024

8/10 Good

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities
As expected . Located right off freeway so ideal for those looking for overnight stay if on road trip . Property was clean, room adequate and staff was great .
Stayed 1 night in Feb 2024

10/10 Excellent

Menghuoy, Midland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being completely renovated now (April 2024). The room felt brand new because it is. Way better room layout and design than usual. Quality, walk in shower. Good location with easy access to downtown. Very good value in these expensive times.
Stayed 2 nights in Apr 2024
Response from Hotel Elev8 on Apr 20, 2024
Thank you for staying with us, we appreciate your feedback. Please come visit us again in the future. Cheers! :)

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here two days, the first day of our trip and the last day. Both rooms were comfortable and clean. Very quiet. There was construction going on while we were there as noted on signs I saw around the hotel but I never saw or heard anything (and we stayed on a weekday). The hot tub and sauna looked great although I didn’t use them. I did use the workout room and it was great. Easy access to the freeway, gas, and food. I recommend!
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 19, 2024
Thank you so much Deena for taking the time to share your experience, we truly appreciate it. Please do come back and see us again when your travels bring you to our city. :)

2/10 Terrible

Joey

Disliked: Property conditions & facilities
They were remodeling which was not said anything about when booking, the property was difficult to navigate which doors to go in to get to your rooms. The construction crew or whatever worked all night till about 1:30 am. But the rooms were nice they could use actual fitted sheets on the beds instead of just a flat sheet that wasn’t even enough to cover the mattress
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 19, 2024
Thank you for staying with us, we appreciate your feedback. Please accept our sincerest apologies for the inconvenience of our remodeling project. Please give us another opportunity to better serve you in the future.

10/10 Excellent

Gabrielle

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean, even with the renovations everything still looks amazing! The bathroom was very clean and the shower was very fancy! The front desk guy was very friendly and happy to help with everything! Very friendly people and the bed was very comfortable! Will definitely come back if I go back through flagstaff!
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 18, 2024
Hey there Gabrielle we hope that you get to come back to us. It has been our pleasure to be of service.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk at the desk was super friendly
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 18, 2024
Thank you for staying with us, we appreciate your feedback.

6/10 Okay

Petra

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 18, 2024
Thank you for staying with us.

10/10 Excellent

Eldon, Pearland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and made the stay great.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 16, 2024
Thank you Eldon, it has been our pleasure to be of service.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they are currently renovating the hotel, which will include an elevator once done. staff helped us carry our luggage to our 2nd floor room so it wouldnt be an inconvenience. they were helpful & friendly. we had an excellent breakfast at Dirty Birdies restaurant right next door. we would stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 17, 2024
Thank you Wendy, it has been our pleasure to be of service.

10/10 Excellent

Judy, Seattle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is very clean, but stark - no art, white walls. White bedding. Staff excellent. Lots of construction at hotel
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 16, 2024
Thank you for staying with us, we appreciate your feedback Judy. Please come visit us again after our reno project has been completed. :)

2/10 Terrible

Denise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property has no elevators for the second floor. Staff was very unfriendly. Horrible communication. Rooms were not nice. Beds were not clean
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 16, 2024
Thank you for staying with us, we appreciate your feedback, please accept our sincerest apologies for not meeting your needs and expectations, we are sorry to hear that you had a horrible experience with our front desk staff, and that you had issues with your room. We will be addressing these issues immediately to prevent any future occurrence. Please give us another opportunity to better serve you in the future.

10/10 Excellent

Gabriel Perez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dug the bar next door, pretty, clean hotel. Very fair prices super friendly staff.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 16, 2024
Thank you Gabriel :)

10/10 Excellent

Ross, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sauna & hot tub. Room was nicely refurbished
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 16, 2024
Thank you Ross :)

10/10 Excellent

daxton

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting since the new ownership and it was great! Super modern and clean rooms with really easy parking. Very friendly to pets as they offer bowls, treats and a tennis ball when you check in. Will definitely come again.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 Staff on Apr 15, 2024
Hi there Daxton, thank you for staying with us. We appreciate the time you took to share your experience. Please do come visit us again. :)

6/10 Okay

jeff

Traveled with family
Liked: Staff & service
just an old style motel with newer, cheap finishes. not worth the $150 a night i paid. that said, i am happy to see old buildings getting restored/remodeled and put to good use.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 9, 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Hui Hsin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 10, 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Theresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under construction(which we aware of prior to booking) during our stay. It didn't affect our stay at all.
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Apr 9, 2024
Hello there Theresa, We hope that you visit us again after reno completion :)

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service
This is a decent overnight place to stay, but be prepared for Interstate road noise depending on the location of your room. I also didn’t notice that the room charge included an additional “resort fee”. Not sure what amenities are included with that fee, but it was not worth it for us. Still under construction for remodel, so there is a lot that is in transition. Our biggest frustration was that after returning to our room from using the jacuzzi, our key would not open the door. My husband had to walk through the courtyard in his wet swim clothes to get a new key. The kind and helpful staff had to try to activate a number of keys before giving up and opening a new box of keys to find one that worked.
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Apr 9, 2024
Hey there Amy, thank you for staying with us, we appreciate your feedback. We are truly sorry for the inconvenience during your stay. Rest assured we will address the issue immediately, to prevent any future occurrence.

10/10 Excellent

Vishal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and supportive.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 9, 2024
Thank you Vishal, it has been our pleasure to be of service.

10/10 Excellent

Christine, Reno

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place to stop on the way traveling back home.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 9, 2024
Thank you Christine. We will welcome you back with open arms. Till next time..... Cheers!

10/10 Excellent

Kerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is undergoing renovations, otherwise it would have been all 5’s. However, there was no construction noise. The staff was exceptional, and it was very clean. We would definitely stay there again and highly recommend it.
Stayed 3 nights in Mar 2024
Response from Hotel Elev8 on Apr 9, 2024
Thank you for staying with us, we appreciate your feedback, and your recommendation. We look forward to serving you again in the future.

8/10 Good

Lorne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 5, 2024
Thank you for staying with us, we appreciate your feedback. It has been our pleasure to be of service.

10/10 Excellent

Shaunta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Very helpful and great with our dogs
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 5, 2024
Hi there Shaunta, thank you for staying with us, we appreciate your feedback, please come see us again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and friendly staff! There was construction going on but it was still an awesome place!!
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 11, 2024
Thank you for staying with us, it has been our pleasure to be of service.

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was difficult to get to the restaurant and it was very cold.
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 3, 2024
Thank you for staying with us, we appreciate your feedback. We will address your concerns, immediately.

8/10 Good

Dorothy

Liked: Property conditions & facilities
Gave us the wrong room number written in the key card. Nice place friendly staff though. Surround area is under construction
Stayed 1 night in Apr 2024
Response from Hotel Elev8 on Apr 2, 2024
Thank you for staying with us, we appreciate your feedback, we are truly sorry for the inconvenience you had to endure due to the wrong room number given. We will address this issue to the appropriate staff immediately.

10/10 Excellent

Suzanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They plow the snow to make it safer and easier to get around
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Apr 2, 2024
Thank you Suzanne, it has been our pleasure to be of service.

10/10 Excellent

Karen

Traveled with partner, Traveled with pets
Liked: Amenities
Wish we had planned more time to take part in all the amenities!!
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 31, 2024
Hi Karen, maybe next time. We would be honored to host you again. Take care :)

10/10 Excellent

Amanda

Traveled with family
Great renovations!!
Stayed 3 nights in Mar 2024
Response from Hotel Elev8 on Mar 30, 2024
Thank you Amanda. It has been our pleasure to be of service.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 30, 2024
Thank you for the 5 out of 5! Please come visit us again when your travels bring you our way

4/10 Poor

Domin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 29, 2024
Thank you for staying with us, we appreciate the rating. We are truly sorry that we were unable to earn your 5. Please give us another opportunity to better serve you in the future.

10/10 Excellent

Christine, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have used this facility several times and it is always great
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 28, 2024
Thank you for your continuous loyalty. It is always our pleasure to be of service.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 29, 2024
Thank you for the 5 out of 5! :) It has been our pleasure to be of service.

10/10 Excellent

Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was right off the highway and the rooms were great. We went there on the way to Los Angeles and we made sure we went there again on our return trip.
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 27, 2024
Thank you for choosing us as your resting spot during your travels. We hope to see you again.

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and friendly staff… highly recommend!
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 27, 2024
Thank you for staying with us, it has been our pleasure to be of service.

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. Great staff! Nice and helpful. Would visit again if in the area
Response from Hotel Elev8 on Mar 27, 2024
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

mykela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and helpful staff
Stayed 2 nights in Feb 2024
Response from Hotel Elev8 on Mar 27, 2024
Thank you for the 5 out of 5 Mykela! It has been our pleasure to be of service.

8/10 Good

Heston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 27, 2024
Thank you for staying with us, and taking the time to rate us. It has been our pleasure to be of service.

10/10 Excellent

Lupe

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the fact that I can have my babies (2cats) with me for a slight fee. The hotel is perfect and would definitely stay again. Also the check in was easy and smooth, Jay at the counter is an exemplary employee who is very kind, respectful and made sure I had what I needed.
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 28, 2024
Thank you for staying with us, yes we do agree Jay is a top notch gentleman. We will be sure to share this with him.

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises, we were charged exactly what we were expected to pay, our deposit was returned immediately.
Stayed 1 night in Mar 2024
Response from Hotel Elev8 on Mar 28, 2024
Thank you for staying with us, we are happy to hear that we have met all of your needs and expectations.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Elev8 on Mar 22, 2024
Dear Monica,Thank you for your perfect score! We're thrilled to hear that you had a fantastic experience during your stay with us. If you have any specific feedback or suggestions for improvement, please feel free to share them with us. We value your opinion and look forward to welcoming you back in the future.Best Regards,Hotel Elev8

8/10 Good

troy, Las Vegas

Stayed 1 night in Feb 2024
Response from Hotel Elev8 on Mar 22, 2024
Hey Troy,Thank you for the good score! If you have any specific comments on where we can improve, we'd like to hear them! Thank you again for choosing us and may we see you again soon!Regards,Hotel Elev8

10/10 Excellent

Jimmy

Business traveler, Traveled with pets
I have stayed at Elev8 before. The folks are very nice and seem genuinely interested in providing a great service. They are renovating, and some of the rooms are complete. I’d definitely stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Elev8 on Mar 21, 2024
Dear Jimmy,Thank you for choosing Elev8 once again! We greatly appreciate your continued patronage and your kind words about our team's dedication to providing excellent service. We're delighted to hear that you found our renovated rooms satisfactory and that you'd be happy to stay with us again. We look forward to welcoming you back for another enjoyable stay in the future!Best regards,Hotel Elev8

10/10 Excellent

Linda

Traveled with partner
Hotel was undergoing major renovations but managed to keep all areas clean and organized.
Stayed 2 nights in Mar 2024
Response from Hotel Elev8 on Mar 21, 2024
Dear Linda,Thank you for your understanding during our renovation period. We're pleased to hear that despite the ongoing renovations, you found our hotel to be clean and organized. Our team is working hard to ensure minimal disruption to our guests' experiences. We appreciate your feedback and hope to welcome you back to experience our fully renovated facilities in the future!Best regards,Hotel Elev8

10/10 Excellent

Carol

Liked: Amenities
EXTREMELY EXCELLENT service 24x7 including recommendations for dining, nearby shopping , directions… ABSOLUTELY perfect location , off expressway AND restaurant ((breakfast, lunch & dinner at sports bar next door).
Stayed 4 nights in Mar 2024
Response from Hotel Elev8 on Mar 21, 2024
Dear Carol,Thank you for your fantastic review! We're thrilled to hear that you received extremely excellent service from our team throughout your stay. It's wonderful to know that our staff provided helpful recommendations and assistance whenever needed. We're also glad you appreciated our convenient location and proximity to dining options. We hope to have the pleasure of welcoming you back soon for another perfect stay!Best regards,Hotel Elev8

6/10 Okay

randy, oconto

Traveled with partner
Liked: Amenities
Our room was occupied after we were assigned a room. We know that it happens once in a great while. And it was fixed and all went well.. staff did a good job fixing the problem.
Stayed 2 nights in Mar 2024
Response from Hotel Elev8 on Mar 28, 2024
Thank you for staying with us, we appreciate your feedback. Please accept our sincerest apologies for the inconvenience you endured during your stay. We are Happy to hear that the staff handled it immediately.