Ratings based on 510 Verified Reviews

2.6 out of 5
38% of guests recommend
3.0 Room cleanliness
2.7 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from phx az

Rodeway in downtown Flagstaff

Posted Jan 23, 2017
I paid 157.00 thru Expedia.. upon check in, I asked to pay additional 20.00. There was no breakfast, no maid service, every time I went to front desk.. the same lady that seems to be from over seas (Afghan) didn't seem to care about the the guests or people in general.. please do not waste ur time n money here..
Comment from Hotel Management
Jan 29, 2017 by Manager, Hotel Management
I am very sorry to hear that you were disappointed with your stay here a tour hotel. Your shared experience on the service and accommodation will be reported to hotel administrator for immediate attention. Thank you for letting us know I assure you that we are held to provide our guests the best value experience with us, we hope to see you again and allow us to serve you better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Great Budget Hotel

Posted Jan 21, 2017
I have stayed here 6 times and will continue to use this hotel when in Flagstaff. Clean rooms with a coffee maker and microwave with a small refrigerator and free wi-fi. Its a basic room with a good basic price. The location is awesome as it is on the edge of downtown and all the shops and restaurants are within a few minutes walk. The reason I did not give 5 stars is it is a older property. Who cares its cheap, clean and downtown.
Comment from Hotel Management
Jan 24, 2017 by Manager, Hotel Management
It is wonderful to hear that you enjoyed your stay with us. We truly appreciate your insightful feedback because we use our guests' reviews to help us identify areas we need to improve to offer better services and accommodation. We hope to hear from you again soon.
1 out of 5
by A verified traveler from gunti

It's only a dollar 40 worth motel not a $190

Posted Dec 29, 2016
As I paid $190 went with a great expectation but it was like any other cheap motel. Only warm water with small room, tiny toilet room, off campus parking all these shattered and I definitely not going there to stay or recommend any one paying huge price
Comment from Hotel Management
Jan 12, 2017 by Manager, Hotel Management
I regret that you were not very pleased with your stay here in our hotel. Your detailed feedback will be escalated, our administrator will surely evaluate and address your concerns accordingly. We hope to see you again soon.
1 out of 5
by A verified traveler

Not clean, don't waste your money

Posted Dec 29, 2016
Not clean, towels were old with stains and holes,frayed. Carpet was dirty, wall heater didn't work well. Horrible experience. I was charged $4 for taxes when I checked in. Thought I had already paid for those when I made the reservation. Parking lot not cleared of snow/ice, no snow melt was put down, really unsafe, very over priced, not worth. I think you call this a flea bag hotel. Wish I had taken photos.
Comment from Hotel Management
Jan 13, 2017 by Manager, Hotel Management
I apologize for the difficulties that you experienced with housekeeping during your recent stay with us. We thank you for taking the time to share your experience and we want to assure you that the housekeeping issues which you have brought to our attention are being addressed with renewed efforts to improve upon our policies to ensure that each guest has a pleasant and comfortable experience in the future. We thank you for bringing these matters to our attention with constructive criticism and we hope you'll return someday to enjoy a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesa Az

Good hotel.

Posted Dec 22, 2016
Pros: There was a microwave and refrigerator in the room.
Cons: No improvements required.
Location: It is only 2 blocks from the Amtrak station.
It was a quiet stay in a clean hotel. I walked from the Amtrak Station on a cold night and I was there in only a few minutes.
Comment from Hotel Management
Dec 22, 2016 by Guest Relations Manager, Hotel Management
Your compliments regarding the room is something we are very thankful for. But please accept our apologies for the dissatisfaction you had during your stay. We hope to provide an even more higher end accommodation for you next time!
2 out of 5
by A verified traveler

The room was dusty. Front desk unfriendly

Posted Dec 14, 2016
Pros: Nothing
If not because we had to stay close by the Amtrak as our train arrived late, not recommended as the room was not clean and very dusty. The toilet was so small.
Comment from Hotel Management
Dec 18, 2016 by Guest Relations Manager, Hotel Management
I sincerely apologize for the inconvenience you experienced and you were disappointed with the condition of clean. Your feedback will be escalated, our management team will carefully look into this issue and address accordingly. Thank you for letting us know.
1 out of 5
by A verified traveler

Too noisy

Posted Nov 21, 2016 on Hotels
My husband and I stayed with my 2 year old baby and they got us a room facing the train and the main road. We couldn't sleep the entire night, it was Too noisy . Pretty bad experience.
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for taking the time to share with us your feedback following your stay here at our hotel. I am sorry to hear that you and your family were uncomfortable due to the level of noise, please do not hesitate to call the attention of our front desk staff for your concerns on your next visit, we will do our best to make your next stay a better experience. Kind regards.
1 out of 5
by A verified traveler

Worst hotel stay ever

Posted Nov 20, 2016 on Hotels
This hotel is horrible! First of all they messed up my reservation and I was unable to get the deal that I paid for through hotels.com so I had to pay the normal fee which was extremely overpriced. When I got to my room it was clear that the queen size bed I was supposed to have was only a twin when I opened up the refrigerator there was leftover food from the person who would stay there who knows how long ago the room was disgusting I would stay far away from this hotel!!
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear guest, I do apologize for the inconvenience due to the issue with your booking. Your concern will be forwarded to our management team for evaluation and corrective measure. I assure you that your feedback will not go unnoticed. Thank you for your business.
3 out of 5
by A verified traveler

Posted Nov 13, 2016 on Hotels
Good price, great location
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for your time in completing our survey. I am glad that you found our services of good value. We will do our best to maintain the quality and value of our services. Thank you for your business.
3 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Dec 8, 2016 by General Manager, Hotel Management
Dear guest, Thanks so much for taking the time to complete our survey and for giving us positive feedback score following your visit. It would be wonderful to hear from you on your next visit, let us know if you need assistance. Kind regards.