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Reviews of Springhill Suites by Marriott Flagstaff

3 out of 5
Springhill Suites by Marriott Flagstaff
2455 S Beulah Blvd, Flagstaff, AZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Brendon

Traveled with partner
Liked: Cleanliness, staff & service
The breakfast was lackluster. Eggs were watery, sausage did not taste like sausage. Juices were basically water with a touch of juice flavoring (apple/ orange). We stayed for 3 days and it was the same options all 3 days. Of the 2 waffle makers only 1 functioned well. When using the other the waffles stuck in it each time. I bought a bottle of Mountain Dew, 16 oz, from the front desk. They charged $4.00 for it. There are no other options and non onsite vending machines. So unless you go offsite to buy it, $4 it is. In the room we had no bottled water and 2 small glass cups. I resorted to buying bottled water, cutting the top off the bottle, and making myself a large cup to put ice in to enjoy an ice water or ice soda (I bought soda off site the next day and took it in the room). My thoughts: yes things are getting expensive, but offer the guests a few perks to make the stay memorable in the right way. 2 free bottles of water. $2 bottles of soda. Mix up the breakfast options, maybe add another couple hot trays with biscuits in one and fried potatoes in another. White gravy in a crock pot. All simple changes which would have made quite a difference.
Stayed 3 nights in Apr 2024

8/10 Good

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice property but we would have welcomed an extra blanket and it would be nice to have a door between the vanity area and the shower/toilet room in the bathroom. Staff was terrific!
Stayed 1 night in Apr 2024

8/10 Good

Lluvia Esmeralda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was very clean.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained hotel. Great rooms!
Stayed 1 night in Apr 2024

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the time at this resort.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mireya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just the pool if you can have an open area it was too closed for me the bleach smell
Stayed 2 nights in Apr 2024

10/10 Excellent

suzanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am traveling with elderly family and I was able to get a ground floor room which makes things so much easier. Everyone has been very accommodating and kind at this property.
Stayed 1 night in Apr 2024

4/10 Poor

Rahim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not in good condition and looked pretty old.
Stayed 1 night in Mar 2024

8/10 Good

Kevin

Traveled with family
Liked: Amenities
Simple, clean, great location.
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Stayed 3 nights in Mar 2024

6/10 Okay

chris

Liked: Amenities, property conditions & facilities
great room size. however, we were assigned the wrong room type. it’s a little awkward to have 2 queen beds. I booked a king. Front desk employees could really boost rating by engaging.
Stayed 1 night in Mar 2024
Response from Taylor on Mar 30, 2024
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.

10/10 Excellent

Destiney

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Taylor on Mar 30, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a very nice area with many dining options nearby
Stayed 1 night in Mar 2024
Response from Taylor on Mar 30, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Tera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, clean hotel
Stayed 1 night in Mar 2024
Response from Taylor on Mar 3, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Popular and almost full hotel but wasnt noisy - actually really quiet. Breakfast bar was well managed and always fully stocked each morning. The only negative surprise (not advertised) was the $10 per night car parking fee.
Stayed 4 nights in Feb 2024
Response from Taylor on Feb 24, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why charge to park at hotel should be included
Stayed 1 night in Feb 2024
Response from Taylor on Feb 24, 2024
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.

10/10 Excellent

Lakia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had everything I needed. Thank you.
Stayed 1 night in Feb 2024
Response from Taylor on Feb 18, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Linda

Traveled with family
Liked: Staff & service
The bathrooms were small and needed a door to the toilet area. Lighting in the rooms was dark. The air conditioning unit was loud and out dated.
Stayed 2 nights in Feb 2024
Response from Taylor on Feb 18, 2024
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.

6/10 Okay

jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice property but the breakfast was not good. Eggs had a lot of water in them, and not a lot of options to choose from. The curtains in the room had a big hole in them. Framing around the bathroom door was broken and crooked.
Stayed 2 nights in Feb 2024
Response from Alyssa on Feb 12, 2024
Hello,We are sorry for these mishaps, thank you for letting us know. We aim to better our services and your review is very helpful.Thank you for staying with us.

8/10 Good

Satish, Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my 5th time stay in Flagstaff and each time I have tried different options and can say I need not look for different options for my next trip. Excellent location and hotel.
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 29, 2024
Thank you for sharing your kind review.We appreciate your business and hope to see you again soon!

8/10 Good

Damara, Litchfield Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 29, 2024
Thank you for sharing your review.We appreciate your business.

6/10 Okay

Gabriela

Traveled with partner
Disliked: Staff & service
Parents stayed here and they aren’t very tech savvy so they asked front desk staff to help them secure a cab to the airport. They were given and phone number to a service that didn’t answer. The staff wouldn’t help with anything else. I had to call them an Uber from many states away.
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 29, 2024
Thank you for sharing your feedback. We apologize for any inconvenience your parents experienced during their stay. We'll address this issue with our front desk team to ensure better assistance in the future. We appreciate your understanding and hope to welcome you again for an improved experience.

10/10 Excellent

Chris, Munster

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alyssa on Jan 29, 2024
Thank you for sharing your review,We appreciate your business.

10/10 Excellent

Gardenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy limpio el desayuno muy bien solo q cierran muy temprano el desayuno lo demás muy bien
Stayed 1 night in Jan 2024
Response from Taylor on Jan 25, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Penny

Stayed 1 night in Jan 2024
Response from Taylor on Jan 25, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Ruby, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I wasn’t expecting was the $10 parking charge. But other than that it was a great place to stay. I’d stay here again.
Stayed 1 night in Jan 2024
Response from Taylor on Jan 25, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Rebeca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Excellent location, clean and super friendly helpful staff. Size of the room is perfect 1 king size bed.
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

6/10 Okay

Josue

Stayed 3 nights in Jan 2024
Response from Alyssa on Feb 12, 2024
Thank you for sharing your review.We appreciate you staying with us.

10/10 Excellent

Zenel

Stayed 2 nights in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Breanna

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quick one night stay
Quick one night stay. Nice hotel. Comfortable bedding. Front desk staff is unpleasant, not very welcoming. Both the night and morning staff at the front desk were rude.
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

8/10 Good

Vern

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

6/10 Okay

Stephanie

Traveled with family
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.

10/10 Excellent

Kameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

2/10 Terrible

Julie

Traveled with family
Disliked: Staff & service, property conditions & facilities
Rather terrible stay
I would have been willing to overlook any of these alone, but all together it made a really terrible stay. Especially since this room was twice the price of other similar rooms in different hotels that we stayed in, in the same trip. The desk clerk who checked me in, was really rather unfriendly. No greetings, no smile, and gave me a dirty look when I walked by later. In the room, there were tools all over the bathroom and the carpet was a bit wet outside the bathroom door. A different clerk was at the desk when I went back down to the lobby. She was very nice and apologetic and came up to get the tools. The clerk didn't offer to move us though. We were super tired and hungry so we were willing to deal with it. In the morning, something was leaking in the bathroom. I notified a different clerk that morning and she didn't apologize. She even knew that the reason the carpet was wet was because of the shower. On top of everything, I had to ask for more towels because the room didn't have enough and the breakfast was out of many items with 1 hour left before it ended.
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.

10/10 Excellent

Barbara, Renton

Traveled with family
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

4/10 Poor

Millie

Traveled with family and small children, Traveled with pets
Disliked: Amenities
we were given a room that didn't have extra lines for the two twin beds plus no extra towels. i had to call front desk several times. the room was also for handicap and the shower was no functioning well.
Stayed 1 night in Dec 2023
Response from Taylor on Jan 16, 2024
Thank you for taking the time out of your day to provide our team with your feedback. Your feedback has been shared within the hotel to the appropriate departments. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Please come stay with us again when you are in the area and it would be our pleasure to accommodate you.

10/10 Excellent

maria wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Taylor on Jan 16, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Daniel, Chandler

Stayed 1 night in Jan 2024
Response from Taylor on Jan 25, 2024
Thank you for choosing our hotel! We are glad that you enjoyed your stay. We truly enjoyed having you stay with us during your recent visit to Northern Arizona. Come back and see us soon!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Taylor on Jan 6, 2024
Thank you for sharing your review. We appreciate your feedback, as we use it to better guest experiences. We appreciate your business, thank for you staying with us.

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location, large rooms with lots of space. Great amenities as well
Stayed 2 nights in Dec 2023
Response from Taylor on Jan 6, 2024
Thank you for sharing your review. We appreciate your feedback, as we use it to better guest experiences. We appreciate your business, thank for you staying with us.

6/10 Okay

YOONSEOK, Jersey city

Disliked: Amenities
Price here upwards 270s . With separate 10 usd. parking per car, pet fee 75 with deposit just isnt worth the money. Most other hotels even better credentials offer free parking. Better full bk. No fruit salads, no sausages or potatoes. I would say no more then B-rating with mediocrity overall rating. Basic coffee by building door. No complimentary water bottles, way iver charge water to buy 1 liter almost 7 dollars . To charge this amount of money i think hotelneed far better bedding (old wornout sheets thin worn out sheets etc. ). Much to be desired . This hotel appear renovated sometime ago. Prob 12-15... Way over charge for whats its worth. Will not stay again. Sorry no. No more then 150 per night .
Response from Taylor on Jan 6, 2024
We have shared this feedback with our team. I apologize for any inconveniences during your stay. Please come back and see us again in the future so we can provide the guest experience we know we can deliver.

8/10 Good

Brynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was not near oldtown Flagstaff, but is closer to university. Very standard next-to-freeway hotel. No nice views. Missed breakfast which ends at 9am. No pullout sofabed just a twin size couch with 2 queens. Beds weren't bad. No door in bathroom to divide toilet/shower from sinks and closet which was weird. Small indoor pool. Small little gym. Very average hotel. Glad it was only 1 night. Would give 2.5 stars.
Stayed 1 night in Dec 2023
Response from Taylor on Jan 6, 2024
We have shared this feedback with our team. I apologize for any inconveniences during your stay. Please come back and see us again in the future so we can provide the guest experience we know we can deliver.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars!
Stayed 2 nights in Dec 2023
Response from Taylor on Jan 6, 2024
Thank you for sharing your review. We appreciate your feedback, as we use it to better guest experiences. We appreciate your business, thank for you staying with us.

10/10 Excellent

Reynq

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Taylor on Dec 31, 2023
Thank you for your business, we appreciate your rating.

10/10 Excellent

Colleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice size. Comfortable beds. I dont like that the bathroom door is glass so when someone gets up in the night the light wakes up the other person.
Stayed 1 night in Dec 2023
Response from Taylor on Dec 22, 2023
Thank you for sharing your review. We appreciate your feedback, as we use it to better guest experiences. We appreciate your business, thank for you staying with us.

10/10 Excellent

Julene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but pricey for dogs.
Nice and clean and modern. Comfy beds. Great that they allowed dogs. But they charged $75 plus dog taxes for a total of $85 for our dog to stay. Would have picked another hotel if I had known it would cost so much for the dog.
Stayed 1 night in Dec 2023
Response from Alyssa on Dec 21, 2023
Thank you for sharing your review.We appreciate your feedback, as we use it to better guest experiences.We appreciate your business, thank for you staying with us.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SpringHill Suites on Dec 18, 2023
Thank you for staying with us, we appreciate your business.

10/10 Excellent

michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was pleasantly surprised with this hotel stay :) the room was spacious for five of us. was in the cluster of hotels when you first come into town, easy to walk to red lobster or Olive Garden, and Walmart is also walking distance. Lots of other choices as well. Staff was friendly, room was clean and updated, beds were comfortable. pool was OK. No hot tub, a little chilly even though it was heated but my kids still went in and splashed around a little. I would stay again.
Stayed 1 night in Dec 2023
Response from Taylor on Dec 7, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Okay

Jessica

Stayed 1 night in Dec 2023
Response from Taylor on Dec 23, 2023
We have shared this feedback with our team. I apologize for any inconveniences during your stay. Please come back and see us again in the future so we can provide the guest experience we know we can deliver.