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Reviews of The Grand Hotel at the Grand Canyon

4 out of 5
The Grand Hotel at the Grand Canyon
149 State Highway 64 - Tusayan, Grand Canyon, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 979 out of 1824 reviews" "
Rating 8 - Good. 426 out of 1824 reviews" "
Rating 6 - Okay. 235 out of 1824 reviews" "
Rating 4 - Poor. 117 out of 1824 reviews" "
Rating 2 - Terrible. 67 out of 1824 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close to grand canyon
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on Apr 18, 2024
Thank you for your feedback, we're thrilled you enjoyed your stay! I will let the rest of our team know and we hope to see you again!

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff. The place was beautiful and clean.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 15, 2024
Thank you for your feedback. thank you for staying with us at The Grand Hotel

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool lodge-like feel with comfortable & pleasant rooms, a great restaurant, and enjoyable pool/spa. The fitness center looked nice, too. Super convenient park access and easy return from the South Rim in the evening. A tasty pizza place (“We Cook”) with local craft beer, and a cool, woodsy looking Starbucks are just up the road a short ways (walkable in ~10 min.). Hot coffee in the lobby too, and friendly staff. Highly recommend!
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 13, 2024
Thank you for feedback, we're so happy you enjoyed your stay and appreciate your kindness! I will be sure to relay the message to our team.

10/10 Excellent

paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stores, restaurants and gas were very expensive. felt like they could charge whatever they wanted because of where they were! not good!
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 13, 2024
Thank you for your feedback, I will be sure to make note of it. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Brindha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and service
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 12, 2024
Thank you for your feedback, we're so glad you enjoyed your stay! I will relay your message to our team, and we hope to see you again!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Rooms were nice, but dated, showing wear & tear. Pricey for the overall condition. Bathtub did not drain properly. Pricey for the overall condition. Real coffee cups, instead of paper cups was a great touch. Restaurant was very expensive which seemed the case for surrounding restaurants and required reservations. Breakfast buffet was average for the high price. Staff was very friendly! Overall it was a good stay.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 12, 2024
Thank you for your feedback, I will relay your message to the rest of our team. We appreciate you staying with us, and hope to see you again sometime!

6/10 Okay

Megan, Cincinnati

Traveled with family
Disliked: Cleanliness
This hotel is within walking distance - with sidewalks - of shops and restaurants. It is in the small town right outside the GCNP gates. We would stay here again. We took advantage of the 'saloon' one night for a later dinner and we did the breakfast buffet one morning. The dining atmosphere is nice in both. The lobby is small but neat and they have coffee available every early morning. We were just turned off by the lack of cleanliness to our room when we arrived. Lots of hair and dust. Hair on the shower walls and dusty bathroom cabinets and room clock and phone. ICK. I had some lysol wipes so thank goodness for that!
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for your feedback, I will let our staff know about the concerns you had and will get those corrected. We appreciate you staying with us.

6/10 Okay

Eloy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for the review, we appreciate you staying with us.

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area is very cool. Gift shop has large offering of quality products. Close to all food and dining options.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for the feedback, we're so happy you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Daphne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. For whatever reason, the hotel was understaffed, so eating in the restaurant could be an issue. I am guessing because of understaffing, the room had not been dusted in a very long time. I heard another guest complain about the same thing at the desk. The extras were very nice.
Stayed 5 nights in Mar 2024
Response from The Grand Hotel on Apr 8, 2024
Thank you for staying with us, we apologize for the inconvenience regarding the restaurant and housekeeping. We will forward these issues to the departments involved. We hope the remainer of your stay/trip was better.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality from staff. Hotel was very clean and room was comfortable. I would stay here again if back in the area.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for your feedback, we appreciate your kind words! I will share that with our team, and we look forward to seeing you again!

8/10 Good

mody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 8, 2024
Thank you for staying with us!

6/10 Okay

Heidi

Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel obviously has a high turnover rate of guests because of its location. Even though the general spaces are supposedly updated, it’s tired and worn out. My room was very clean. Not the best mattress. I checked ahead of time to make sure there was charging for my electric car and when I arrived it was not in service because it hadn’t been set up yet. Food was okay. Staff was overall friendly. Coffee at breakfast was good which is usually not the norm at a hotel buffet. If there is no line at Grand Canyon NP entrance, you are literally 10 mins away.
Stayed 3 nights in Mar 2024
Response from The Grand Hotel on Apr 8, 2024
Hello, we're sorry your stay didn't quite meet your expectations. We do have charger stations in the corner parking lot and the Grand Canyon visitor center has universal chargers. We will forward your complaints regarding the restaurant and housekeeping over to the specific departments. Thank you for making us aware and we hope the rest of your stay was better.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was good but the beds weren’t that comfortable. The front desk were very helpful but dining options in the area were very limited.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 6, 2024
Thank you for your review and feedback. We are happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All restaurants are walking distance. The hotel was clean and well kept.
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on Apr 6, 2024
Thank you for your feedback. Thank you for being our guests. I will share your comments with our team. Please come stay with us again soon!

6/10 Okay

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The property was in a great location and parking was abundant and free. That’s about all the good I can say. The rooms are very cramped (for the price), the shower leaks and there was water damage in our bathroom. The restaurant was TERRIBLE, we tried to eat at the saloon for the cheaper food options only to be told they were out of most things we asked for. I ordered 6 chicken wings and only received five, and they tasted like they had been microwaved. The mattress was very uncomfortable and the HVAC unit under the window was very loud and kept us up during the night. Would not recommend.
Response from The Grand Hotel on Apr 6, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Carolyn

Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 6, 2024
Thank you for your review. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Alexandra

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely property. Attentive staff. There was a suprise snowfall and the helped visitors clean cars. However. The rooms are tight for the price. The bathroom could use a fan. And lastly do not eat it in the restaurant was $$$, and the food was over microwaved. Did not expect that for the price.
Stayed 3 nights in Mar 2024
Response from The Grand Hotel on Apr 1, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guest.

10/10 Excellent

Laureen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very. Convenient to the Grand Canyon while not having to stay in the park. Very comfortable- dining choices could be better, expanded. The casual pub food was nothing special and was overpriced, and the steakhouse had a very limited, expensive menu. Lovely gift shop and updated room accommodations were very comfortable. I didn’t use the pool so can’t comment on it, but nice to have available.
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Apr 1, 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 30, 2024
Thank you for staying with us.

4/10 Poor

Caitlin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, property conditions & facilities
Love the property & amenities. The check in process was quite a disaster. We checked in online before and the room said it was ready, so we headed out of the Grand Canyon Park thinking we were heading to the room and to eat. When we arrived to the hotel, it was not ready and were told it would be 40 minutes. We had our bags all ready to get up to our room and head to the restaurant downstairs with hungry kids in tow. We checked our bags at the front desk and waited for a confirmation call (mind you we were given no call tag or anything to retrieve our bags- they just wrote down our last name and room number). 45 minutes later we got the call the room was ready & went to retrieve our bags. We were told by a man behind that without a call tag we would not be given our bags… after 30 minutes of arguing and trying to prove they were in fact our bags, the worker finally went to look for them. We were told we had to fill out an incident report. The hotel is completely at fault for miscommunication and complete inconvenience. We lose around an hour plus of our one night stay.
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 29, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

6/10 Okay

Stefan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 30, 2024
We are sorry to hear your experience was not up to your expectations. We apologize for any inconvenience.

8/10 Good

V Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gift shop was excellent. The steakhouse dinner was good; but I expected a medium steak to be pink on the inside, not red. Also the stuffed baked potato was not stuffed as much as it was sprinkled. I expected chives, bacon, cheese and sour cream on the potato. I also expected the potato to be baked all the way through. This was a ghost of a baked potato. Breakfast the next morning was a buffet. The scrambled eggs were cold, there was no bacon, the hash browns were skimpy. McDonald's provides a better breakfast. The room was clean and the appointments were excellent. It would be great if the food quality matched the room and gift shop quality.
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 29, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

6/10 Okay

SR

Traveled with family
Liked: Cleanliness, amenities
First, the positive. Parking was convenient, check in was easy, and the property is very clean. The not so positive, for the price and the online ratings for this property, we were a little disappointed. It is a beautiful property and probably is just aging out. We booked a king room and the mattress was very uncomfortable, had a hard ridge in the middle of the bed and saggy on the sides. We had a second floor room, and it snowed heavily the night before. The roof is metal and as the snow melted and dropped down from the 3rd floor it made a loud noise literally every few minutes (like someone slamming a door) that lasted most of the day. Also, the breakfast buffet advertised chicken fried steak, and we the first morning we were told there was none, that the menu was chef's choice. The second day we were told the same thing, so maybe chicken fried steak is not ever served? Take note, lunch is not served at all, so if you want to eat lunch you don't have an option at the hotel. That would have been important information to have, especially on a snowy day. Also, dinner is by reservation only, and the restaurant was not staffed to serve very many people. We went downstairs at 6 pm with 4 people and there were maybe 20 people in the restaurant, and were told we would need to come back at 7:45 pm. So onsite dining options are very limited, and the quality of the food is average. Would have expected more for a booking of almost $500 a night.
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Mar 28, 2024
Hello, we apologize on behalf of the restaurant, we try not to serve the same dish too many days in a row and we apologize for the inconvenience, we will share this with the restaurant staff team. Thank you for bringing this to our attention.

8/10 Good

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location! Make sure you get on the list if dining in the restaurant - they do not take reservations. Saloon restaurant was good but understaffed. Overall a nice property!
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 26, 2024
Thank you for staying with us! We apologize for the inconvenience with the saloon and hope you had a great rest of your stay.

4/10 Poor

Dennis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy and constantly asking for towels
Stayed 4 nights in Mar 2024
Response from The Grand Hotel on Mar 24, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

2/10 Terrible

Dawn, Plainfield

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Visibly dirty. And when I saw dirty know it was really dirty. The onsite dining was revolting and 10x the cost of the fine dining we had in Scottsdale and Sedona. Very very disappointing
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 23, 2024
Thank you for your feedback. I have shared your comments with our team. Thank you for being our guests.

8/10 Good

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, clean great bar area with good menu
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Mar 23, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. I have shared your comments with our team. Please come stay with us again soon!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very caring and helpful.
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 23, 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. We have shared your comments with your team. Please come visit us again soon!

10/10 Excellent

Tracey, Winona

Stayed 1 night in Mar 2024
Response from The Grand Hotel on Apr 11, 2024
We appreciate your positive feedback, we're thrilled you enjoyed your stay! Please come visit us again soon.

6/10 Okay

Jenette

Traveled with group
Beds and pillows hard as boards. A lot of dust on baseboards, tops of pictures, etc. restaurant was TERRIBLE food and service. Only plus was close location to the canyon
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Mar 21, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Jayme

Traveled with partner
Liked: Amenities
Great hotel and very accommodating will be visiting again!
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Mar 19, 2024
Thank you for staying with us! We look forward to seeing you again.

8/10 Good

Brenda

Stayed 1 night in Mar 2024
Response from The Grand Hotel on Apr 8, 2024
Thank you for staying with us!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Our room was very comfortable. Breakfast buffet was good. Staff was pleasant and accommodating. I would definitely stay here again.
Response from The Grand Hotel on Mar 17, 2024
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excellent

Margaret

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for staying with us.

8/10 Good

Khashayar, Ft. Myers

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
None
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for staying with us.

10/10 Excellent

KENNETH A

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant onsite.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 10, 2024
Thank you for staying with us, we are glad you enjoyed your stay.

6/10 Okay

ying

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to the grand canyon. Parking needs to pay, it is free parking.
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 9, 2024
Thank you for your feedback. We are happy you enjoyed your stay. Please come visit us again!

10/10 Excellent

Thomas

Traveled with partner
Excellent hotel
Stayed 2 nights in Mar 2024
Response from The Grand Hotel on Mar 9, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

6/10 Okay

Cheryl

Traveled with partner
Liked: Cleanliness
Breakfast buffet, the hot food was always cold. We arrived soon after the buffet opened and all the food to be served hot was cold. I put my French toast on the toaster to have it hot
Stayed 3 nights in Mar 2024
Response from The Grand Hotel on Mar 9, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Jodi

Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 27, 2024
Thank you for staying with us!

10/10 Excellent

Hanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The room was wonderful and the bathroom was big and lots of goodies like makeup wipes and a little sewing kit. The beds and pillows are firm so if that's not your thing you may want to bring a pillow you like to use.
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 6, 2024
Thank you for your feedback. I will share your comments with our team. We are happy you enjoyed your stay. Thank you for being our guests.

10/10 Excellent

Laura B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 7, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Lucy

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area. Loved the cleanliness and elegance of the stay.
Stayed 4 nights in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Come visit us again soon!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and right by the grand Canyon!
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback! We are so happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Jann

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel near the south rim of the grand canyon! Check in/out process was a breeze. They’ll email you with the steps how to get your key card thru mobile app. No need to line up in the lobby and you can just go straight to your rooms. Will definitely recommend to friends and family!
Stayed 1 night in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, amenities
The room cleaning staff use the elevators for movement of supplies etc and make the elevators busy. In general the hotel was top notch.
Stayed 3 nights in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

Megan

Traveled with family
Liked: Property conditions & facilities
Close to Grand Canyon, good choices in food. Our ice bin which we planned to use had trash in it still fromprior guest. The staff came in to clean despite us requesting privacy.
Stayed 2 nights in Feb 2024
Response from The Grand Hotel on Mar 5, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

6/10 Okay

Josip

Liked: Cleanliness
Disliked: Staff & service
Nice property , but couldn’t check in before 4 pm on a Tuesday is pathetic ! And rude incompetent staff at front desk
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you for your feedback. I will share your comments with our team.

10/10 Excellent

Jacquelynne

Stayed 3 nights in Feb 2024
Response from The Grand Hotel on Mar 21, 2024
Thank you for your rating. We are so happy you enjoyed your stay with us. Please come visit us again soon!