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Reviews of Twin Arrows Navajo Casino Resort

4 out of 5
Twin Arrows Navajo Casino Resort
22181 Resort Blvd, Exit 219 I-40, Flagstaff, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 771 out of 1056 reviews" "
Rating 8 - Good. 147 out of 1056 reviews" "
Rating 6 - Okay. 61 out of 1056 reviews" "
Rating 4 - Poor. 37 out of 1056 reviews" "
Rating 2 - Terrible. 40 out of 1056 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice. Entire property very clean.
Stayed 1 night in Apr 2024

4/10 Poor

Karen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Several of the advertised ammenities were not available. The sportsbook bar with video poker was not staffed during our entire stay. The Sports Bar next door had 5 bartenders at one point not doing anything,..but couldn't send a bartender 15 feet away to man the Sports Book bar. Also, the buffet is not available on Thurs..nor is the cafe. And a rib eye steak at the Steakhouse will cost you $70.. Very disappointing,..as we have frequented multiple indian casinos.
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 24, 2024
Hi Karen, we appreciate your feedback and apologize for the dining experience you encountered during your stay with us. This issue has been addressed and hope it makes your next stay more enjoyable. Thank you for staying with us and hope you have safe travels!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
My bed was hard and firm. It wasn’t too comfortable. Staff is always nice. Food is excellent. Rooms are very nice.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 24, 2024
Thank you, Diane! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were very nice and clean.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 23, 2024
Thank you for rating us, Max! Safe travels and we hope to see you soon!

2/10 Terrible

Daniel

Liked: Cleanliness, property conditions & facilities
The biggest complaint is that they took a deposit and am now having a hard time getting it back even though I left the room in excellent condition
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 23, 2024
Hi Daniel! Thank you for taking the time to share your feedback with us. Incidental deposits usually take 3-5 business days, depending on your bank, to reflect back on your account. We wish you safe travels and hope to see you again soon!

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean casino and property.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 17, 2024
Thank you, George! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 17, 2024
Thank you for rating us, Grant! Safe travels and we hope to see you soon!

8/10 Good

MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows on the bed were to big and long to use. Was uncomfortable had to use a hand towel to place under my head to sleep.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 14, 2024
Hi MARIE, we apologize for the inconvenience and appreciate your feedback. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly everyone was and how clean everything is. I enjoyed the free drinks available in the casino and in our room a coffee maker and microwave. Easy parking excellent restaurants nothing negative during our two day stay.
Stayed 2 nights in Apr 2024
Response from Lonnie W. - Front Office Manager on Apr 11, 2024
Thank you so much, Philip! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

abby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and very high end. Will go back.
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 10, 2024
Thank you, abby! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms, beautiful pool and hot tub, loose slots, great food, friendly staff, and immaculate grounds and facility.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 9, 2024
Thank you, Keith! We are glad to hear you enjoyed your stay. Your feedback is very much appreciated! Safe travels and we hope to see you soon!

10/10 Excellent

Crystal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and perfect stay. Thank you
Stayed 2 nights in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 7, 2024
Thank you, Crystal! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twin Arrows was a lot of fun. The restaurants had great food. The gambling options were nice and updated. We did not have to leave the resort for a single thing during our trip.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 7, 2024
Thank you, Corey! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Rudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was very nice and had friendly staff
Stayed 2 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 7, 2024
Thank you, Rudy! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

6/10 Okay

John

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 7, 2024
Thank you for rating us! Safe travels and we hope to see you soon!

10/10 Excellent

Darline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad we found this property. We will be back!
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 7, 2024
Thank you, Darline! We are so glad you found us on your trip and enjoyed your stay. Safe travels and we hope to see you again soon!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are similar to top end Vegas rooms but a fraction of the price.
Stayed 1 night in Apr 2024
Response from Hootsiwma H. - Front Office Supervisor on Apr 3, 2024
Thank you, Steven! We greatly appreciate your feedback and hope to see you soon!

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our accommodations. The only disappointment was the buffet was not open on the day we were there, and one of other restaurants was closed also. We were offered a wheelchair but a scooter would of been more helpful but we loved it for the most part.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 31, 2024
Hi Frances! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!

8/10 Good

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel here at Twin Arrow. It’s alway clean, welcoming & rooms are very nice.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 31, 2024
Thank you so much, Marjorie! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice. Great rooms with very comfortable bed and big walk in shower and very big bathroom area. Casino and dining was also very good.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 30, 2024
Hi charles! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good times
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 29, 2024
Thank you for rating us, John! Safe travels and we hope to see you soon!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Not a lot of food options, but hotel area was clean
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 28, 2024
Thank you, Rachel! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
The whole design is unique and wonderful. However, dining options are limited and the gaming tables are only open 5 days per week. They are closed Mon-Tuesday.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 28, 2024
Hi Kent! Thank you for taking the time to share your feedback with us. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Harold

Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Desk Supervisor on Apr 15, 2024
Thank you for rating us, Harold! Safe travels and we hope to see you soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 26, 2024
Thank you for rating us, Jeffrey! Safe travels and we hope to see you soon!

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was quick and easy, everyone was friendly and the atmosphere was relaxed.
Stayed 3 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 26, 2024
Thank you, Sonia! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

6/10 Okay

Lionel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
No clear about outside food and drinks not being allowed in the rooms. Just to have the only option of the high price vending machines and gas station food.
Stayed 2 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 24, 2024
Hi Lionel, we appreciate your feedback and apologize for the misinformation provided to you upon arrival. Outside food & beverage is welcome to be enjoyed in your guestroom & we hope this information makes your next stay more enjoyable. Thank you for staying with us and hope you have safe travels!

10/10 Excellent

Leisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , beautiful, quiet , convenience
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 24, 2024
Thank you, Leisa! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

James

Traveled with partner
Clean and service
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 24, 2024
Thank you, James! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. You have a beautiful casino/hotel!
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 23, 2024
Thank you, James! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

jasneet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, beautiful facility. The rooms are clean with great amenities
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 23, 2024
Thank you, jasneet! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Brittnee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was great! The food was mediocre at the buffet with minimal options. Other restaurants looked like better options. Small but fun! Would go back again sometime.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 24, 2024
Thank you so much, Brittnee! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Polly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Desk/ checkin staff was very rude, off putting. Contrasted by very helpful bell service and complementary valet. Very nice clean room. Comfortable beds. Great stay. Will stop again.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 23, 2024
Hi Polly! Thank you for taking the time to share your feedback with us. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 23, 2024
Thank you for rating us, Michael! Safe travels and we hope to see you soon!

10/10 Excellent

Nancye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here annually traveling to LV for the Mountain West Conference tournament. It is a beautiful property! Everything is spotless, beautifully decorated and quiet. Every staff member is gracious and courteous.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 17, 2024
Thank you so much, Nancye! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Kaitlin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay! The room was very clean, it smelled clean not the musty hotel smell you can get sometimes. Staff was very friendly and informative. Check in was easy and fast.
Stayed 3 nights in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 16, 2024
Thank you so much, Kaitlin! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is favorable, clean and big rooms. The food is very expensive, we did not eat there. Breakfast is breakfast I don't understand why your eggs and pancakes are priced so high compare to all other places we have eaten breakfast. Because of the price of food I would not recommend.
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 16, 2024
Hi Diana! Thank you for taking the time to share your feedback with us. Your feedback is important and has been shared with the appropriate team with the hopes of improving our guest dining experience. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Fred

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 11, 2024
Thank you for rating us, Fred! Safe travels and we hope to see you soon!

10/10 Excellent

Eli

Traveled with family
Liked: Amenities
As we have observed over several visits, the staff is professional, very friendly, courteous and competent!! Their goodness and kindness seems to rub off on everyone else visiting their resort! We will be back and look forward to it!
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Mar 2, 2024
Thank you so much, Eli! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time I have stayed here and it is great, everyone is friendly, extremely clean facility, beautifully maintained.
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 26, 2024
Thank you so much, Lisa! We are so happy to hear you enjoyed your stay with us! Safe travels and we look forward to seeing you again soon!

10/10 Excellent

Shai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were friendly and the food was good.
Stayed 4 nights in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 24, 2024
Thank you for rating us, Shai! Safe travels and we hope to see you soon!

4/10 Poor

Gregory

Traveled with partner
Disliked: Staff & service, amenities
Overnight stay. Casino was fine. Being it’s the middle of nowhere, you have to rely on their restaurants. The only restaurant that was supposed to be open (middle of afternoon) was not. Modified hours. Food was pretty bad. Service was slow. The manager did however apologize and comp the meals, but we left hungry. Wanted to get a drink, the bartender was so uninterested and unfriendly. Room overall was clean other than the shower had old soap remnants from the last guest. Told the front desk and they didn’t apologize just said “we’ll let housekeeping know”.
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 24, 2024
Hi Gregory, we apologize for the issues encountered during your stay and greatly appreciate you taking the time to provide us with your feedback. We hope you will give us another chance in the future and hope to see you again soon. Safe travels!

10/10 Excellent

Linn, palmer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the rooms and they were so clean.
Stayed 2 nights in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 24, 2024
Thank you, Linn! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Amrita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 24, 2024
Thank you for rating us, Amrita! Safe travels and we hope to see you soon!

10/10 Excellent

Erik

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property!
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 14, 2024
Thank you, Erik! We are glad to hear you enjoyed your stay. Safe travels and we hope to see you soon!

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've rested well after a long day driving & stressful events ...
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 9, 2024
Thank you, Roger! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Darcey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We left a bag there. Security mailed it to us promptly and graciously.
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 9, 2024
Thank you, Darcey! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean! Good price plenty of food options. Did i mention clean?? The staff takes pride in their work and it shows
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 9, 2024
Hi Vincent! Thank you for taking the time to share feedback with us. We are happy to hear you enjoyed your overall stay. We wish you safe travels and hope to see you again soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient for travel, located on the east side of Flagstaff. The facility is well-maintained and the staff is friendly and competent.
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 5, 2024
Thank you, Timothy! We greatly appreciate your feedback and hope to see you soon!

10/10 Excellent

Linda

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was right there like dining in, don’t have to go in and out of hotel casino.
Stayed 1 night in Feb 2024
Response from Hootsiwma H. - Front Office Supervisor on Feb 3, 2024
Thank you, Linda! We greatly appreciate your feedback and hope to see you soon!