We had the unfortunate experience of visiting the property during a period of heavy rain. There were some leaks in the ceiling, power outages, and elevator issues. After many attempts to get some assistance from the property manager without any success, we contacted the VRBO customer support line and were met with compassion, understanding, and results. This firmly solidifies our loyalty to your company and look forward to using your services for future holidays. A special shout out to Christian, Danny, and Mario for their assistance.