Management could do better
Posted Feb 8, 2017
A "private party" was held during one of our days here, completely blocking off most of the beach for the afternoon. Regular hotel guests were told to vacate the beach by 2 pm. We were informed we could still use the pool and the one part of the beach that had not been closed off, but by that point no chairs or spaces were available as the large number of hotel guests tried to crowd in. The beach is the main reason to stay here, but we regular guests were not allowed to use it because of the private party. We were given a written notice about this the night before, but had I known I could not use the beach, I would not have booked our stay here.
Something else seems new this year. At the restaurants and beach, we found we were approached by staff who frequently interrupted our meals or relaxation to introduce themselves and ask how we were doing, and was there anything they could get for us. At first, it just seemed friendly, but it quickly became annoying, as we found we had to keep telling staff we were fine, and eventually, to please stop asking. One of the staff explained that management required him to keep asking, and that that his job depended on whether he received good ratings. This reminded me of car dealerships that beg you to rate their service highly, or else they'll "get in trouble from corporate". It left us feeling we were obligated to placate the staff and management, rather than the other way around.
Hosting Superbowl in the bar was well done.