Outdoor pool, free cabanas, pool umbrellas

Reviews of Holiday Inn Resort Grand Cayman, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Grand Cayman, an IHG Hotel
278 Crighton Drive, West Bay, Grand Cayman

Reviews

8.2

Very Good

Rating 10 - Excellent. 217 out of 566 reviews" "
Rating 8 - Good. 202 out of 566 reviews" "
Rating 6 - Okay. 96 out of 566 reviews" "
Rating 4 - Poor. 34 out of 566 reviews" "
Rating 2 - Terrible. 17 out of 566 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Racquel

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel needs updating especially in the description, there is no access to a usable beach.
Stayed 3 nights in Apr 2024

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely atmosphere. Friendly staff!
Stayed 2 nights in Apr 2024

8/10 Good

ELLIOT ERWIN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit remote from main road but close enough to west bay and cams a bay.
Stayed 6 nights in Mar 2024
Response from The Holiday Inn Team on Mar 25, 2024
Hi Elliot, Thank you for choosing the Holiday Inn Resort Grand Cayman! Our location keeps us away from the crowds, but still close to all Cayman offers and we are glad to see you enjoyed your stay with us. It would be our pleasure to welcome you back.

8/10 Good

Brian, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities
It is remote. This is good and bad. No shuttle from airport is an issue. To avoid this taxi fees and being stuck in this remote area, it is very highly recommended that you rent a car from the airport for some or all of the trip. They do have a shuttle, but if you are staying for four or more days you will want to have a car to visit Rum Point and Caves.
Stayed 3 nights in Feb 2024
Response from The Holiday Inn Team on Feb 13, 2024
Hi Brian, Thank you for choosing us for your recent visit to the Cayman Islands. We appreciate the feedback and hope to welcome you back the next time you are on Grand Cayman!

10/10 Excellent

Neff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Team on Feb 15, 2024
Thank you for the five-star rating! It would be a pleasure to welcome you back, Neff.

10/10 Excellent

mary caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Great staff
Stayed 4 nights in Feb 2024
Response from The Holiday Inn Team on Feb 12, 2024
Hi Mary, Thank you for choosing us. It would be our pleasure to welcome you back any time!

10/10 Excellent

William, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfectly maintained, the dining area was pleasant, all staff were wonderful. A surprisingly enjoyable experience.
Stayed 2 nights in Feb 2024
Response from The Holiday Inn Team on Feb 7, 2024
Hi William, Thank you for the great review! We are thrilled you enjoyed all aspects of your stay and hope to welcome you back soon.

6/10 Okay

Richie

Liked: Cleanliness, staff & service
Great to relax, not much to do. And expensive for the quality of living
Stayed 3 nights in Jan 2024
Response from The Holiday Inn Team on Feb 7, 2024
Hi Richie, Thank you for choosing to stay with us! We are pleased to hear you had a relaxing stay and hope you will consider staying with us again should your travels bring you back to Grand Cayman.

8/10 Good

Steven

Liked: Staff & service, amenities, property conditions & facilities
It’s very nice but nothing is in walking distance
Stayed 7 nights in Jan 2024
Response from The Holiday Inn Team on Jan 19, 2024
Steven, we appreciate you choosing to stay with us and it would be a pleasure to welcome you back anytime!

10/10 Excellent

Shane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area, lots of personal space. Restaurant and bar is walk-up, adjacent to pool. The only downside is the property doesn't have a beach access for swimming.
Stayed 1 night in Jan 2024
Response from The Holiday Inn Team on Jan 19, 2024
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Shane.

2/10 Terrible

Angela

Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from The Holiday Inn Team on Jan 19, 2024
Angela, we do wish you had shared more information about what made the hotel terrible. We hope you still enjoyed your time seeing the sights of Grand Cayman and all our beautiful island has to offer.

10/10 Excellent

Keneisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay there was fantastic the only issues i have was there was no bottle water in the refrigerator. And hotel should atlease provide 2 bottles of water for all their guests
Stayed 2 nights in Jan 2024
Response from The Holiday Inn Team on Jan 12, 2024
Hi Keneisha, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. We do provide complimentary water in the lobby and by the pool and encourage guests to fill their own reusable bottles. Hopefully, a return trip will be a part of your future travel plans!

4/10 Poor

Vrbo

Traveled with family
Disliked: Staff & service
Yeah it’s a no for me.
Well Renoir at the front desk was rude. I was called and told I needed to vacate my room but had already extended my stay. No one explained the shuttle properly and no one was at fault. Renoir made rude comments about my hair. Anytime I tried to ask a question about pricing, breakfast or the shuttle I was basically shut down and redirected. I was double billed for the $100 deposit. Still waiting on it to be given back. They were not very helpful. We met other people at the hotel they had problems with the front desk staff as well. Basically everyone had the same complaints. The communication about the shuttle pick up points and times was poor. The front desk staffers were either rude or clueless.
Stayed 2 nights in Dec 2023

8/10 Good

Kameelah

Stayed 4 nights in Dec 2023
Response from The Holiday Inn Team on Jan 19, 2024
Kameelah, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from The Holiday Inn Team on Feb 7, 2024
Hi Stuart, Thank you for choosing to stay with us! While we wish we had earned 5 stars, we hope you will consider staying with us again the next time you visit the Cayman Islands!

6/10 Okay

Darcy

Traveled with partner
Liked: Staff & service
Disliked: Amenities
This property had a long bumpy inconvenient road with poor transportation to local areas of interest. There werent many fun activities to make you want to stay on the property. The only restaurant was slow service but nice staff. Smoke alarms went off twice! the gym was sad. the beach was sad. the birds were annoying. the concierge desk was not helpful and they were not aware of many activities on the island to choose from. I would not stay here again.
Stayed 9 nights in Dec 2023

2/10 Terrible

jean

Disliked: Cleanliness, property conditions & facilities
Roaches in the room. Fire alarm at 2:38 am. Dog constantly barking in the room next door turned out to be owned by one of the employees who put it there while they were working. Took 30 min to find a luggage cart. No interest in staying here again. Bright point- Driftwood restaurant was good food and good service.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Stayed 7 nights in Nov 2023
Response from The Holiday Inn Team on Jan 2, 2024
Hi Kevin, Thank you for staying with us. We hope to welcome you back soon.

10/10 Excellent

Ian

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from The Holiday Inn Team on Jan 2, 2024
Hi Ian, Thanks for the 5-star rating! We hope to welcome you back in 2024!

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from The Holiday Inn Team on Jan 2, 2024
Hi Christina, Thank you for choosing us! We hope to welcome you back the next time you visit Grand Cayman.

6/10 Okay

Thomas, OFallon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great beach area although hard to get into the water during to rocks. Very shallow. Pool was nice and refreshing. The room was ok. Needs updating. Shower was good and hot. Restaurant on the grounds was good.
Stayed 1 night in Nov 2023
Response from The Holiday Inn Team on Dec 4, 2023
Hi Thomas, Thank you for taking the time to leave us a review. We hope that you will consider staying with us again the next time your travels bing you back to the Cayman Islands!

10/10 Excellent

Anita Michelle

Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean both grounds and rooms. Staff was incredibly friendly and accommodating
Stayed 8 nights in Nov 2023
Response from The Holiday Inn Team on Nov 21, 2023
Thank you for your wonderful review and rating of the Holiday Inn Resort! Please allow us to welcome you back soon for another visit!

10/10 Excellent

ADRIAN, Chaguanas

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Nov 2023
Response from The Holiday Inn Team on Nov 17, 2023
We’re proud to have earned five stars on your recent visit; thank you! It would be a pleasure to welcome you back, Adrian.

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, friendly staff. Housekeeping only 3 days per week and not very good. For the rest very nice facilities.
Stayed 4 nights in Oct 2023
Response from The Holiday Inn Team on Oct 31, 2023
Hi Diego, Thank you for taking the time to leave us a review. While we wish your experience with our housekeeping service was better, we're glad you found our staff to be friendly and enjoyed the rest of our facilities. We will pass on your comments regarding housekeeping, and we hope to welcome you again soon when your travels bring you back to Grand Cayman.

6/10 Okay

Sandra, Brooklyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
The stay was fine but they only gave us 1 roll of tissue for 4 guests, no housekeeping was done until we call the front desk and still they did not respond until a second call was made then they told us they had no staff.
Stayed 5 nights in Jul 2023
Response from The Holiday Inn Team on Oct 25, 2023
Hi Sandra, Thank you for taking the time to share your feedback with us again. We are sorry to hear that you felt your experience was not up to expectations here at the Holiday Inn Resort. Please rest assured that your feedback has already been passed on to the relevant departments. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kenyana

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice hotel .me my every needs and expectations
Stayed 4 nights in Oct 2023
Response from The Holiday Inn Team on Oct 18, 2023
Hi Kenyana, Thank you for choosing us! We are pleased to hear we met all your needs and expectations and hope to welcome you back soon.

6/10 Okay

Kashena

Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Oct 25, 2023
Hi Kashena, Thank you for choosing the Holiday Inn Resort Grand Cayman. While we wish we had impressed you at every turn, we are grateful you gave us the opportunity to host you and hope you will give us another chance should your travels bring you back to the Cayman Islands. Thank you.

6/10 Okay

Tricia

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from The Holiday Inn Team on Oct 4, 2023
Hi Tricia, Thank you for staying with us! We wish we had impressed you more and hope you will give us another chance the next time you visit Grand Cayman.

10/10 Excellent

Rigoberto

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Holiday Inn Team on Sep 12, 2023
Thank you for the five-star rating! It would be a pleasure to welcome you back, Rigoberto.

10/10 Excellent

Wendy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and out was a breeze, and the onsite restaurant, Driftwood was absolutely amazing. Pool area was beatiful Only drawback, no shuttle on Sundays and no hot top
Stayed 4 nights in Aug 2023
Response from The Holiday Inn Team on Sep 8, 2023
Wendy, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

8/10 Good

Ameka, Grand Cayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away and relax.
Stayed 1 night in Aug 2023
Response from The Holiday Inn Team on Aug 22, 2023
Ameka, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Too Noisy
The staff and the grounds were fine. Service and food at the Driftwood was outstanding. My only complaint was the maintenance staff and the blowers and the noise on Monday late afternoon. This needs to be much more judicious and discreet. For over an hour it sounded like we were under attack. While trying to relax on the beach. This was prime relaxation time. Many guests packed up and left, frustrated, like me. Worse, they were using blowers to blow - who knows what - in the same direction as 15-20mph gusts. Do it at a different time. Do it when no one is at the beach. Use straw brooms instead of noisy blowers that sound like chain saws. Get electric blowers that are much quieter. This is a surprising lack of consideration of your guests and their objective - to relax on your grounds.
Stayed 3 nights in Aug 2023
Response from The Holiday Inn Team on Aug 18, 2023
Hi Peter, Thank you for taking the time to tell us about your experience at Holiday Inn Resort Grand Cayman. We are thrilled you enjoyed the service and food at our Driftwood Bar & Grill and certainly appreciate your feedback regarding our landscaping contractors who take care of our grounds every Monday. While we pride ourselves on having one of the nicest landscaped hotels on the island, regrettably, there is no perfect time to have blowers going. We aim to keep disturbances to a minimum and thank you for your feedback; positive or negative it is a tool for improvement. We hope that you will consider staying with us again when you travel back to Cayman Islands!

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from The Holiday Inn Team on Aug 18, 2023
Hi Nathan, Thank you for the 5 star rating! We hope to welcome you back soon.

6/10 Okay

Patricia

Traveled with family
Liked: Property conditions & facilities
Size of our room big vuew from window was very nice, the beach was terrible not developed we choose completely breakfast and we didn't received it ,we had ti call the front desk on sunday to have someone pickup our garbage after i call i was told room cleaning is Monday, Wednesday and Friday terrible no one checkin on us.
Stayed 5 nights in Aug 2023
Response from The Holiday Inn Team on Aug 16, 2023
Hi Patricia, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will share it with our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

RONDRA

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They will not clean your room on the weekends unless you call and demand them. But the staff are friendly.
Stayed 3 nights in Aug 2023
Response from The Holiday Inn Team on Aug 21, 2023
Hi Rondra, Thank you so much for choosing us for your most recent visit to Grand Cayman and also for taking the time to share your feedback. We are very sorry to hear that you felt the experience you had was not up to expectations. We are still limiting entry into our guest rooms and provide full housekeeping service every Monday, Wednesday, and Friday. If guests need any replenishments on days that housekeeping is not scheduled we ask you to contact our front desk and we are happy to accommodate your needs. We apologize if this information was not relayed to you upon check-in and will follow up with our team. It would be a pleasure to welcome you back in the future to ensure you have a truly Cayman Kind experience with us.

8/10 Good

Albert

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from The Holiday Inn Team on Aug 14, 2023
Thank you for staying with us! We hope to welcome you back soon.

4/10 Poor

Veena

Traveled with partner
Disliked: Property conditions & facilities
Situated in an interior, inconvenient place. Photos & property looks scenic but the place is infested with mosquitoes. Restaurant menu is limited & ambience of food is poor.
Stayed 1 night in Aug 2023
Response from The Holiday Inn Team on Aug 14, 2023
Hi Veena, We are grateful that you gave us the chance to host you and that you took the time to write a review for us. We aim to be very transparent on our website about our location and being the only resort situated on the North Sound Caribbean Sea, which gives a location from the crowds, but close to all Cayman offers. We are sad to read that your experience at our Driftwood Bar & Grill was not up to your expectations. Our restaurant receives high praise from our guests and local residents alike, offering daily specials, and live music three times a week. We appreciate you taking the time to share your viewpoints.

8/10 Good

Lynette

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from The Holiday Inn Team on Aug 14, 2023
Thank you for staying with us! We hope to welcome you back the next time you are visiting Grand Cayman.

8/10 Good

Kxng

Stayed 3 nights in Jul 2023
Response from The Holiday Inn Team on Aug 22, 2023
Thank you for your review, Kxng. We look forward to welcoming you back, soon.

6/10 Okay

Dong

Stayed 1 night in Jul 2023
Response from The Holiday Inn Team on Aug 21, 2023
Dong, we appreciate you choosing to stay with us and taking the time to rate us. We hope to welcome you back the next time you are visiting the Cayman Islands.

6/10 Okay

Sandra, Brooklyn

Traveled with group
Disliked: Cleanliness, staff & service
We were there for 2 nights four ladies in a room and they never come to clean the room, take out the garbage and provided a single roll of toilet paper. We had to make 4 calls to the front desk before we got anything. Poor service.
Stayed 2 nights in Jul 2023
Response from The Holiday Inn Team on Jul 31, 2023
Hi Sandra, Thank you so much for choosing our hotel for your most recent visit to Grand Cayman and also for taking the time to share your feedback. We are very sorry to hear that you felt the experience you had was not up to expectations here, at the Holiday Inn Resort. Please rest assure that your feedback has been passed on to the relevant departments for further investigation. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grace's opin
It was amazing. Hotel was easy to find and the staff at the front desk was wonderful. The bartender and restaurant servers were very nice. Everyone was very nice.
Stayed 5 nights in Jul 2023
Response from Trina Hall on Jul 21, 2023
Thank you for the excellent review Grace! We're so glad you enjoyed your time with us and our staff took good care of you!

10/10 Excellent

Kelly M

Stayed 5 nights in Jun 2023
Response from Trina Hall on Jul 21, 2023
Thank you for the excellent review Kelly!

10/10 Excellent

Mike L

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable stay here and would stay here again. Staff was very attentive,
Stayed 3 nights in Jun 2023
Response from The Holiday Inn Team on Jun 26, 2023
Hi Mike, Thank you for choosing us and for the great review. It would be our pleasure to welcome you back anytime! Thank you.

10/10 Excellent

Haruyuki

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They have their own beach, little rocky but there is sandy part, too. There is pool. In terms of view there is construction going on there so, once it’s completed, would look nicer.
Stayed 1 night in Jun 2023
Response from The Holiday Inn Team on Jun 26, 2023
Hi Haruyuki, Thank you for choosing the Holiday Inn Resort. We are pleased you enjoyed your stay with us and hope to welcome you back the next time your travels bring you back to Grand Cayman!

10/10 Excellent

Kent

Stayed 3 nights in Jun 2023
Response from The Holiday Inn Team on Jul 10, 2023
Hi Kent, Thank you for staying with us and for the great rating! We hope to welcome you back the next time you are on island!

10/10 Excellent

Victoria Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff is very helpful, felt very safe
Stayed 3 nights in Jun 2023
Response from The Holiday Inn Team on Jun 19, 2023
Hi Victoria Nicole, Thank you so much for staying with us! We are so pleased to see you enjoyed your stay and our helpful staff added to your experience. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Hubert

Stayed 7 nights in May 2023
Response from The Holiday Inn Team on Jun 26, 2023
Hi Hubert, Thank you for choosing us and taking the time to rate your stay. We hope to welcome you back soon!

8/10 Good

Sharmaine

Stayed 3 nights in May 2023
Response from The Holiday Inn Team on Jun 21, 2023
Hi Sharmaine, Thank you for staying with us! We hope to welcome you back the next time you are visiting the Cayman Islands.

6/10 Okay

Charles D

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived on Thursday and departed on Monday. We only had housekeeping one day (Friday). We were told they only cleaned rooms M-W-F. Totally unacceptable. Noise between rooms was loud.
Stayed 4 nights in May 2023
Response from The Holiday Inn Team on Jun 5, 2023
Hi Charles, Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience with us. While we offer full housekeeping services on M-W-F, we are always happy to replenish towels, remove additional garbage, and meet our guest requests on the days full housekeeping service is not scheduled. Again, thank your for your feedback and we will share your comments with our General Manager.