Ratings based on 1,132 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Sutton, MA

A glimpse of what Heaven might look like!

Posted Jul 17, 2017
The Westin Grand Cayman we read had just finished a huge renovation of their lobby and outside pool area - it was gorgeous. The staff were friendly, genuinely helpful and the stretch of 7 Mile Beach that it's located on we think is the most desirable compared to neighboring hotels. They were renovating some rooms on the closed side of the hotel so you'd occasionally hear saws and hammering but the tropical music they played overshadowed that and put you in the island mood. It was off season, still pretty busy but we felt very well cared for! Loved Kirk the doorman!
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas texas

Perfect location!!!

Posted Jul 10, 2017
Great staff ! Perfect location and the beach was perfect.
Comment from Hotel Management
Jul 14, 2017 by Melyn, Hotel Management
Thank you for your nice feedback! We hope we could have you next time. Tropical regards.
3 out of 5
Recommended
for Everyone
by A verified traveler

Cayman Stay 2017

Posted Jul 5, 2017
Pros: Location is great, central to all areas.
Cons: Find a concierge who really who like to help guest , not pass you off the person beside her so she does not have to do her job.
My overall experience was good, the real problem with a large resort is the concierge was the worst for helping guest. The other issue is house keeping started every morning at 8:00, and they are very loud. The wait staff was excellent, the food was great.
Comment from Hotel Management
Jul 14, 2017 by Melyn, Hotel Management
Thank you for your feedback. We will ensure that our service will be made enhanced. We hope we could have you again in the next future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful place in a perfect spot on the beach!!

Posted Jun 28, 2017
We will definitely visit again, great place in perfect proximity to West Bay, Camana Bay and downtown.
Comment from Hotel Management
Jun 28, 2017 by Melyn , Hotel Management
Thank you kindly for your great notes! We look forward to welcome you all over again ☺
2 out of 5
by A verified traveler from Texas

Under Construction

Posted Jun 24, 2017
Expect the noise of concrete saws and hammering to begin at 8:30am as they expand and remodel all available upgrades are under construction so Westin and or Marriott points will not help you nor has the construction and partial lack of amenities been explained via Expedia. Staff doing the best they can and they really are outstanding. Pool and Beachside is great and many facilities are open but it's the noise and for what you pay in Cayman to stay at this type of resort Expedia should have reported the construction.
Comment from Hotel Management
Jul 5, 2017 by Melyn, Hotel Management
Thank you for bringing up the property overall service. We are sorry for the property renovation that brought to your vacation an inconvenience. We hope we could make it up to you next time!
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jun 6, 2017
Walking distance to restaurants,liquor store and the best beach on the island. Very well kept resort with great staff. This is the all in one resort that will take care of all your watersports and island excursions. Also make sure you do the stingray city's tour, it's Awsome!
Comment from Hotel Management
Jun 9, 2017 by HotelMgmt, Hotel Management
Thank you, Carlos, for sharing your five-star experience with us! We’re thrilled our resort and staff impressed you. It was a pleasure having you here as our guest, and we hope to have the privilege of welcoming you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Resaca, GA

Cayman Vacation

Posted Jun 5, 2017
Pros: The staff
Cons: Nothing
Location: You can walk to restaurants in minutes
The Westin Hotel Seven mile Beach is a lovely hotel with a great pool and beach. The staff is incredibly nice there.
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
Thank you, Janie, for sharing your five-star experience with us! It made us happy to know that all your expectations were met. We would love to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel, beautiful beach and great amenities

Posted Jun 3, 2017
Thought We had pre paid the hotel charges through Expedia. Everything was great until check out when We were charged a "daily resort charge" of $60/day. This put a damper on the experience since Expedia did not tell us about that!! May not use Expedia again!!
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
Thank you, Larry, for sharing your great review, we’re glad you enjoyed your stay. Our resort fee covers many activities and services offered daily, but we regret your booking site did not advise you. All of us at the Westin Grand Cayman Seven Mile Beach Resort & Spa hopes you will plan a return trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Simply amazing!

Posted Jun 3, 2017
The entire hotel and staff was top notch. The beach was beautiful at the Westin as well. We will be back next year.
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
It makes us happy to know that you enjoyed a memorable beach vacation with us. Thank you for sharing your lovely review, we look forward to seeing you next year at the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in GC!

Posted May 17, 2017
We absolutely love Grand Cayman and this property. The staff is outstanding. We've been for the last two years and plan to return next year. We met countless families that have stayed at the property for years, and we know why. Everything is clean, prices are reasonable compared to competitors (specifically the Ritz). Having Red Sail on the property is a big plus as well! Five stars for the Westin!
Comment from Hotel Management
May 20, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your 5-star review for our resort. We couldn’t be happier to learn that you love your visits with us and find our staff to be top-notch! It is always a pleasure to welcome you here, and we are looking forward to your next visit with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa.