Property amenity

Reviews of The Westin Grand Cayman Seven Mile Beach Resort & Spa

4.5 out of 5
The Westin Grand Cayman Seven Mile Beach Resort & Spa
Seven Mile Beach, P.O. Box 30620, Seven Mile Beach, Grand Cayman

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1005 reviews" "
Rating 8 - Good. 271 out of 1005 reviews" "
Rating 6 - Okay. 105 out of 1005 reviews" "
Rating 4 - Poor. 51 out of 1005 reviews" "
Rating 2 - Terrible. 28 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Monique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel option. Great for both adults and families. Would stay again
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Monique,Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa! We're thrilled to hear that you found our hotel to be an excellent option for both adults and families. Your satisfaction is our priority, and our team will be delighted to see you again. Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with kids age 12 Resort is great lots of lounge space, crowded but did not feel crowded, great food on site and good location. Paid extra for water activities whic was expected and good service. Rooms a nice size
Stayed 6 nights in Mar 2024
Response from The Westin Grand Cayman team on Apr 8, 2024
Dear Lisa, thank you for your lovely feedback and for taking the time to write a review! We are looking forward to welcoming you again in the near future!

10/10 Excellent

Olga, zionsville

Traveled with family
Liked: Amenities
Very welcoming and friendly staff, we had a room on the left side of the hotel - very quiet, small patio, spacious. Would definitely recommend
Stayed 6 nights in Mar 2024
Response from The Westin Grand Cayman team on Apr 8, 2024
Dear Olga, thank you for your lovely feedback and for taking the time to write a review and recommending us! We are looking forward to welcoming you again in the near future!

10/10 Excellent

Rita

Stayed 6 nights in Mar 2024
Response from The Westin Grand Cayman team on Apr 16, 2024
Dear Rita, thank you for your lovely feedback and for taking the time to write a review! We are looking forward to welcoming you again in the near future!

4/10 Poor

Shadi

Disliked: Cleanliness, staff & service, property conditions & facilities
The room is very basic and the front desk did a poor job locating us in the room we asked for. They changed our room to an accessible room and when we asked for a normal room they refused. They later forced us to check out earlier in order to check in to a normal room meaning we would not have any room during the day from 12 to 4PM! When I refused they said we have to since they booked our room to another guest! Each time they offered us another room basically they downgraded the room! What a mess! They also did not have enough beds with umbrella on the beach. Did not provide enough towels.
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Shadi,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual high standards, and we will share it with our team to enhance our guests' experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Michelle,Your five-star review is greatly appreciated. Our team is thrilled that we exceeded your expectations during your stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We hope your stay gave you the relaxation you needed to leave feeling rejuvenated. It was an honor to host you, and we look forward to seeing you again!Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Peter

Traveled with family
Liked: Staff & service, property conditions & facilities
We loved your beautiful property. What an amazing beach. The staff is fantastic. I have never met such a friendly, hardworking hotel staff. I want to acknowledge Beata at Sun Ray , Carol, the concierge, Marina, the server at the outdoor bar, Kirk the bell captain, Lucia and especially Marline, of housekeeping.
Stayed 6 nights in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Peter,It was a pleasure hosting you at The Westin Grand Cayman Seven Mile Beach Resort & Spa! We're glad our friendly staff made you feel welcome and that you enjoyed the beautiful beach. Please come see us again for your next getaway.Travel Well,Jim MauerGeneral Manager

6/10 Okay

Anna

Stayed 7 nights in Feb 2024
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your kind feedback! We are happy to see you enjoyed your stay with us and please feel free to contact us to help us understand how we can improve your experience in the future!

6/10 Okay

Ronald T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Feb 2024
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your kind feedback! We are happy to see you enjoyed your stay with us and please feel free to contact us to help us understand how we can improve your experience in the future!

8/10 Good

Mary

Stayed 5 nights in Feb 2024
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your lovely feedback! We are excited to see you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!

8/10 Good

Alun

Stayed 3 nights in Feb 2024
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your lovely feedback! We are excited to see you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!

10/10 Excellent

Llyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we had the best relaxing Time of our lives
Stayed 6 nights in Jan 2024
Response from General Manager on Feb 9, 2024
Dear Llyle,Thank you for visiting us at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We are pleased you had a relaxing time staying with us. Thanks for your kind words, and we cannot wait to have you back again the next time you need some time away!Travel Well,Jim MauerGeneral Manager

8/10 Good

nupur, lewis center

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your lovely feedback! We are excited to see you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!

8/10 Good

Antonios Georgios

Stayed 5 nights in Jan 2024
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your lovely feedback! We are excited to see you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!

10/10 Excellent

Robert Carl

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading all the reviews and now having just spent a week there, this is a nice resort, well maintained and friendly staff. If you understand the local economy and it’s a remote island that imports EVERYTHING, prices are very fair, not cheap but fair….
Stayed 7 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Robert,Thanks so much for your review of The Westin Grand Cayman Seven Mile Beach Resort & Spa. We're thrilled you enjoyed your stay, including our immaculate accommodations, friendly team, and overall value. It would be wonderful to welcome you back soon for another memorable getaway!Travel Well,Jim MauerGeneral Manager

8/10 Good

Suzu

Traveled with family
Liked: Property conditions & facilities
Beach view excellent, cleaning staff great, grounds very clean
Stayed 7 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Suzu,Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa and for sharing your lovely review. We are delighted to hear our amazing staff, spotless property, and stunning beach views impressed you. We look forward to welcoming you back again to our little slice of paradise.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, great restaurants within and around the hotel, staff very helpful and courteous and hotel room/grounds well kept.
Stayed 7 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Gregory,Thank you so much for taking the time to share your thoughts with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Receiving recognition for our hospitable team and immaculate facility is always appreciated as well. It was a pleasure having you here, and we hope you return soon!Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect paradise
Stayed 5 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Candi,What an absolutely lovely way to describe your stay with us "Perfect paradise"! We are thrilled to know you enjoyed everything we have to offer and appreciate you sharing your lovely, five-star review. We look forward to welcoming you back for another amazing stay at The Westin Grand Cayman Seven Mile Beach Resort & Spa. Travel Well,Jim MauerGeneral Manager

8/10 Good

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
we’ve been coming here for 15 years. beautiful property, pool and great service. love the coffee stand, delicious pool restaurants and Beach House. beach used to have 1/3 the chaises. problem is people not staying at the westin and paying westin prices are using our beach. too crowded now. i am so disappointed i may have to go elsewhere,
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Lisa,Thank you for taking a moment to leave a review. It's always a thrill to welcome back a valued guest, and we appreciate you highlighting our excellent service, delicious offerings, and wonderful amenities. However, we regret that you were not fully satisfied with your experience. Your feedback about the beach will be shared with our internal team for further consideration, as we are always seeking new ways to improve. We hope to welcome you back in the future for a seamless experience worthy of a perfect rating.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Scott B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Kristin

Stayed 5 nights in Jan 2024

10/10 Excellent

Shawn Jennie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was disappointed with how many kids were left to run wild in the pool area no rules were enforced at all footballs and every other ball you can think of were being thrown and hitting every person in pool and bar area.
Stayed 8 nights in Oct 2023
Response from General Manager on Jan 12, 2024
Dear Robert,Thank you for taking the time to share your constructive feedback. It's unfortunate the behavior of other guests impacted you. Please don't hesitate to reach out to one of our team members if there is anything we can do to improve your experience. We hope to have another opportunity to host you in the future. Travel Well,Jim MauerGeneral Manager

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities
q
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Gary,Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa to host your travels, and overall, we hope you had a terrific getaway. Come back anytime!Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Rommel

Stayed 4 nights in Jan 2024

8/10 Good

Karin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Staff & service
The Westin is nestled between the Ritz and Kimpton and therefore convenient for food options. The beach location is beautiful and kid friendly. We enjoyed our family vacation. We rated this hotel a 4 star because of several factors: - the jacuzzis were cold and extremely dirty - the pool is small and very cold - the line to the cafe is always over 30 minutes long. They need to have two cashiers or have juices and pastries for sale at the store across the cafe. - the food was ok and expensive.
Stayed 7 nights in Dec 2023
Response from General Manager on Jan 12, 2024
Dear Karin,Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa for your family vacation and we appreciate you taking the time to share your feedback. While we are happy you enjoyed our great location and your stay overall, we are sorry you had a couple of disappointments. We are always working to improve so we will be sure to review your comments with our team. We look forward to being part of many more wonderful family memories.Travel Well,Jim MauerGeneral Manager

8/10 Good

Karin

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the hotel and the dining options on property. The beach was beautiful and the location of the spa was very convenient. The only complaint I had was the start of crowing roosters at 5 am and their incessant noise till 6:30 am. While I recognize this is not a hotel Specific issue, it does behoove improved construction and replacement of windows to 2 layer glass or something more quieting. Thank you for a An otherwise wonderful stay.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Jeffrey,It was an honor to host you at The Westin Grand Cayman Seven Mile Beach Resort & Spa. Our enviable oceanfront location provides a beautiful backdrop for a memorable getaway. However, we apologize for the wildlife waking you up early, and we appreciate your feedback and suggestions. Despite this, we're pleased you enjoyed the variety of dining options at our resort. We value you as our guest and hope you return soon. Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again!
This hotel is in a great location. There are several great restaurants across the street. I would avoid eating at the hotel. It is expensive. The shopping at the hotel is very reasonably priced and they have a great coffee shop. Everything was clean and everyone was very nice.
Stayed 5 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Patty,Thank you for your positive feedback on our location, nearby restaurants, and reasonably priced shopping options. We're glad you enjoyed our coffee shop and found our atmosphere friendly. Your insight regarding our on-site dining is also appreciated, as it is invaluable for our continuous improvement. We look forward to welcoming you back to The Westin Grand Cayman Seven Mile Beach Resort & Spa for another enjoyable stay.Travel Well,Jim MauerGeneral Manager

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

Elcin, Charlotte

Stayed 7 nights in Dec 2023

10/10 Excellent

Hany, Tucson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean Enjoyed the beach
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Hany,Thank you for being our guest at The Westin Grand Cayman Seven Mile Beach Resort & Spa and for taking the time to leave your lovely, five-star review. We are delighted you enjoyed our spotless accommodations and are thrilled you had time to enjoy the beach. We wish you happy holidays and look forward to welcoming you back again soon.Travel Well,Jim MauerGeneral Manager

8/10 Good

matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs pool to be heated! Overall a nice stay. Beach house restaurant was great
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Matt,Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa. We're glad you had a nice stay and enjoyed our culinary offerings. Your suggestion about heating the pool is greatly appreciated, and we'll consider it part of our ongoing efforts to enhance the guest experience. We are grateful for your feedback and would be pleased to welcome you back for another visit.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Emad

Stayed 6 nights in Dec 2023

10/10 Excellent

Shayla

Stayed 1 night in Dec 2023

8/10 Good

Latitia

Stayed 2 nights in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the Westin. Food and drinks were great. beach was awesome, and we were even walking distance to get out for a few dinners offsite. Will definitly revisit in the future.
Stayed 5 nights in Dec 2023
Response from General Manager on Dec 16, 2023
Dear David,Thank you for choosing The Westin Grand Cayman Seven Mile Beach Resort & Spa! We're glad our delicious food and beautiful beach helped make your visit memorable. Please come see us again soon.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Alexey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Westin Grand Cayman team on Apr 3, 2024
Thank you for your lovely feedback! We are excited to see you enjoyed your stay with us and we are looking forward to welcoming you back in the near future!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the sea & nice staff
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear John,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that you enjoyed being near the ocean and that you felt welcome while you were here. If your travels bring you back to the area, please come see us again.Travel Well,Jim MauerGeneral Manager

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location and the beautiful beach. Liked the facilities and overall appearance and cleanliness.
Stayed 4 nights in Nov 2023
Response from General Manager on Nov 29, 2023
Dear Amy,It's always a pleasure hearing from our guests. We're glad our convenient location, beautiful beach, and clean property impressed you. Please come see us again soon.Travel Well,Jim MauerGeneral Manager

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Rick

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautiful property, excellent staff - awesome vacation!
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 22, 2023
Dear Rick,Thank you for sharing your comments with us. We are glad to know that you enjoyed our beautiful facilities and helpful staff members. It was a pleasure serving you, and we hope to have the opportunity to host you again in the future for another vacation! Travel Well,Jim MauerGeneral Manager

10/10 Excellent

gilbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Enough activities going on to keep you busy while not enjoying the beach, pool, or room. Fantastic snorkeling right off the beach. Sea turtles and rays along with enough colorful interesting fish to keep you mesmerized. Good luck.
Stayed 7 nights in Nov 2023
Response from General Manager on Nov 20, 2023
Dear Gilbert,Thank you for your excellent review! We're thrilled that you enjoyed the beauty of our property and the variety of activities available. It's lovely to hear that snorkeling from our beach provided a mesmerizing experience with sea turtles, rays, and colorful fish. We look forward to your return to The Westin Grand Cayman Seven Mile Beach Resort & Spa and wish you the best of luck in all your adventures!Travel Well,Jim MauerGeneral Manager

8/10 Good

Kodi

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and awesome service. All of the food options were great. Nice facilities and an awesome beach!!
Stayed 6 nights in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Emily,Thank you for being our guest at The Westin Grand Cayman Seven Mile Beach Resort & Spa and for sharing such a lovely, five-star review. We do have one of the best teams in the business, and we're delighted to know how much you enjoyed their wonderful service and our great accommodations. It would be a delight to welcome you back any time you're looking for another amazing getaway.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Oct 2023
Response from General Manager on Nov 9, 2023
Dear Kristy,Thank you for taking the time to leave us a review. Providing an enjoyable experience is what we strive for. We hope to see you again soon!Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and extremely helpful. Our room was cleaned spotless by Yuri from top to bottom. Awesome.
Stayed 4 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Thank you so much for choosing to stay with us at The Westin Grand Cayman Seven Mile Beach Resort & Spa. We are thrilled to learn you had a comfortable stay with us. We pride ourselves on helping guests resolve any issue promptly, so it is good to hear that our team worked efficiently to accommodate you. We will be sure to pass along your kind words to Yuri and the rest of the housekeeping team. Hopefully, you visit us again next time you are in the area. It was a pleasure hosting you.Travel Well,Jim MauerGeneral Manager

10/10 Excellent

Simmeana, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
I always love my stays at the Westin. Amazing hotel, staff, facilities and views (WOW on the views and the beach). I would highly recommend The Westin to anyone traveling to Cayman. The people of Cayman are also incredibly welcoming and amazing hosts to many who come for business or pleasure. That gracious warmth of welcome is also a hallmark of The Westin.
Stayed 7 nights in Sep 2023
Response from General Manager on Oct 17, 2023
Dear Peter,Thank you for your terrific review of your recent visit! We’re delighted to hear that our hospitable team went above and beyond in providing you with the best experience possible, and we appreciate your kind words about our lovely hotel and spectacular views. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We look forward to welcoming you back to our hotel in the future!Travel Well,Jim MauerGeneral Manager