Ratings based on 1,126 Verified Reviews

4.0 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Jun 6, 2017
Walking distance to restaurants,liquor store and the best beach on the island. Very well kept resort with great staff. This is the all in one resort that will take care of all your watersports and island excursions. Also make sure you do the stingray city's tour, it's Awsome!
Comment from Hotel Management
Jun 9, 2017 by HotelMgmt, Hotel Management
Thank you, Carlos, for sharing your five-star experience with us! We’re thrilled our resort and staff impressed you. It was a pleasure having you here as our guest, and we hope to have the privilege of welcoming you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Resaca, GA

Cayman Vacation

Posted Jun 5, 2017
Pros: The staff
Cons: Nothing
Location: You can walk to restaurants in minutes
The Westin Hotel Seven mile Beach is a lovely hotel with a great pool and beach. The staff is incredibly nice there.
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
Thank you, Janie, for sharing your five-star experience with us! It made us happy to know that all your expectations were met. We would love to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel, beautiful beach and great amenities

Posted Jun 3, 2017
Thought We had pre paid the hotel charges through Expedia. Everything was great until check out when We were charged a "daily resort charge" of $60/day. This put a damper on the experience since Expedia did not tell us about that!! May not use Expedia again!!
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
Thank you, Larry, for sharing your great review, we’re glad you enjoyed your stay. Our resort fee covers many activities and services offered daily, but we regret your booking site did not advise you. All of us at the Westin Grand Cayman Seven Mile Beach Resort & Spa hopes you will plan a return trip!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, CA

Simply amazing!

Posted Jun 3, 2017
The entire hotel and staff was top notch. The beach was beautiful at the Westin as well. We will be back next year.
Comment from Hotel Management
Jun 7, 2017 by HotelMgmt, Hotel Management
It makes us happy to know that you enjoyed a memorable beach vacation with us. Thank you for sharing your lovely review, we look forward to seeing you next year at the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler

Best Hotel in GC!

Posted May 17, 2017
We absolutely love Grand Cayman and this property. The staff is outstanding. We've been for the last two years and plan to return next year. We met countless families that have stayed at the property for years, and we know why. Everything is clean, prices are reasonable compared to competitors (specifically the Ritz). Having Red Sail on the property is a big plus as well! Five stars for the Westin!
Comment from Hotel Management
May 20, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your 5-star review for our resort. We couldn’t be happier to learn that you love your visits with us and find our staff to be top-notch! It is always a pleasure to welcome you here, and we are looking forward to your next visit with us at the Westin Grand Cayman Seven Mile Beach Resort & Spa.
2 out of 5
by A verified traveler

Posted May 3, 2017
Staff was not friendly not accommodating at all I reserved two room aske for 1 hour more after check out time for just one room Not clean Had to ask for everything for our room Towels, Shampoo, conditions etc
Comment from Hotel Management
May 5, 2017 by HotelMgmt, Hotel Management
Our staff tries to accommodate a late check-out when they can, but regrettably, there are times when they are unable. We were saddened to learn that a few areas of service fell short of our usual high standards and for that, we sincerely apologize. We hope you will give us another chance to win you over.
2 out of 5
by A verified traveler from hong kong

Posted Apr 29, 2017
Pros: the staff
Cons: rooms and food
terrible room with very old bathroom difficult to manage the shower temperature Room 279 must be avoided view of conference room with noise for attendant morning to evening so difficult to rest in peace The overall quality of food is really bad
Comment from Hotel Management
May 3, 2017 by HotelMgmt, Hotel Management
It was deeply disappointing to read that your vacation with us did not win you over completely. We are excited to let you know that all guest rooms will undergo a stylish renovation and we will be implementing this "one-wing-at-a-time." Thank you for the feedback, we hope you will visit with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Another good stay at Westin in Grand Cayman

Posted Apr 16, 2017
Pros: I like the compact nature of this hotel, not too big, beach is steps from your room, pool nice, rooms comfortable.
I have vacationed several times over the years to this hotel and have always come away feeling I have had a great trip. Staff is super friendly and Westin has been constantly making improvements. Hard to beat seven mile beach, water is crystal clear. A little on the busy side, made the mistake traveling on spring break, was here in February and was much less busy.
Comment from Hotel Management
Apr 28, 2017 by HotelMgmt, Hotel Management
It is always a pleasure to welcome you back, William, and we’re thrilled you had another great experience. We are grateful you have shared your feedback with us and look forward to seeing you again soon at the Westin Grand Cayman Seven Mile Beach Resort & Spa!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2017
Pool area an lobby great renovation They didn't do anything with the rooms they look the same
Comment from Hotel Management
Apr 7, 2017 by HotelMgmt, Hotel Management
Thank you for your wonderful praise for our recent renovations to our pool and lobby area. Enhancements to our guest rooms are underway. We appreciate your feedback and hope to welcome you back to Grand Cayman!
3 out of 5
by A verified traveler from philly

management needs work, no loyalty

Posted Apr 5, 2017
Pros: New construction was nice, new stores were nice. Food was def better
Cons: Front desk management, but if you need one there ask for Fay or haddi
Location: Great location, lots to do
Starwood's member at least 18 years, gold I believe. Make sure you know what benefits, amenities and your number because they are very hesitant to look you up.
Comment from Hotel Management
Apr 7, 2017 by HotelMgmt, Hotel Management
Thank you for the compliments for our resort improvements, we're glad it was to your liking. It's always our intent to provide guests with the highest level of service, and we regret if you had any concerns. As a loyal Starwood member, we appreciate your feedback and hope you'll visit with us again.