Staff Needs Diversity Training
Posted Jan 2, 2017
Let me preface with "not all the staff members who I came in contact with need diversity training".
Some members of staff need diversity training on how to treat guests that do not fit the typical "guest" profile if you know what I mean. My family is of African descent and spent 4 nights at the Westin for our Christmas vacation. We paid for one of the best rooms in the hotel, one overlooking the pool and the beach. On several occasions though, we were treated like lower class, treated like we didn't even exist while waiting for service. We even had members of staff question whether we were staying at the Westin ( maybe in their mind black folks can't afford to stay there). And this is NOT A RACIST thing, it happened with both black and white members of staff. Some of them just don't know how to deal with guests that ARE NOT of Caucasian descent.
I remember standing in line trying to reserve a water sport activity, a white man walked up (after my family was already standing in line), however, the female at the desk raising up out of her chair, extending her neck to offer assistance to the man with blatant disrespect to my family, acting like we didn't exist even though we were ahead of this man waiting patiently. (Maybe she is not a hotel employee, but of Red Sail Sports)
Should I ever travel the Cayman Islands again, the Westin would not be on my list of places to stay. It makes me wonder if I should ever consider this brand as part of my future travel plans
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
While we were pleased to learn you enjoyed our property and beach activities, it surprised us to read your comments. All our guests are important to us and highly valued, and we sincerely regret if you felt differently. It's our hope that you will give our resort another chance to impress you.