Ratings based on 640 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from a

Posted Jan 18, 2017
The facility is very clean The staff is always there when help is needed
Comment from Hotel Management
Jan 20, 2017 by HotelMgmt, Hotel Management
Thank you for sharing your wonderful review of our property and staff. We’re pleased our team could assist in making your stay more comfortable. We hope you visit with us again at the Westin Grand Cayman Seven Mile Beach Resort & Spa!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 17, 2017
Great new renovation, beach was less crowded than the Ritz.
Comment from Hotel Management
Jan 20, 2017 by HotelMgmt, Hotel Management
Thank you so much for sharing your appreciation for our new improvements to our property! We are glad you found our stretch of the Seven Mile Beach a peaceful retreat. It would be our pleasure to welcome you back to the Westin Grand Cayman Seven Mile Beach Resort & Spa!
3 out of 5
by A verified traveler from New York

The Beach is Great, the service is terrible.

Posted Jan 6, 2017
The beach is terrific and the hotel is comfortable, and the amenities are good, but the service at this hotel is terrible. Often we had no towels or ice at our cabana, the concierge didn't make dinner reservations we requested (and didn't bother to inform us), a note to the hotel manager inquiring about the possibility of a menorah for the many Jewish families staying over the holidays went unanswered, the front desk was clearly overwhelmed and had consistently long lines, the kids club "forgot" to order lunch for our youngest child who opted to spend the morning there ....
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
We are hugely disappointed to learn that you didn't receive the top-notch service we’re known to deliver. Our management team will review your feedback to ensure we are living up to the high standards we have in place. Thank you, and it's our hope that you will give our property another chance to win you over.
2 out of 5
by A verified traveler from GA

Staff Needs Diversity Training

Posted Jan 2, 2017
Pros: The room was comfortable (recently renovated). The grounds were well kept. Some members of staff were very pleasant. Beach was great with lots to do.
Cons: Hotel should provide diversity training for its workers, with emphasis on how to treat guests who are not of Caucasian descent.
Location: Great location, close to the airport, shops and restaurants. Very safe area.
Let me preface with "not all the staff members who I came in contact with need diversity training". Some members of staff need diversity training on how to treat guests that do not fit the typical "guest" profile if you know what I mean. My family is of African descent and spent 4 nights at the Westin for our Christmas vacation. We paid for one of the best rooms in the hotel, one overlooking the pool and the beach. On several occasions though, we were treated like lower class, treated like we didn't even exist while waiting for service. We even had members of staff question whether we were staying at the Westin ( maybe in their mind black folks can't afford to stay there). And this is NOT A RACIST thing, it happened with both black and white members of staff. Some of them just don't know how to deal with guests that ARE NOT of Caucasian descent. I remember standing in line trying to reserve a water sport activity, a white man walked up (after my family was already standing in line), however, the female at the desk raising up out of her chair, extending her neck to offer assistance to the man with blatant disrespect to my family, acting like we didn't exist even though we were ahead of this man waiting patiently. (Maybe she is not a hotel employee, but of Red Sail Sports) Should I ever travel the Cayman Islands again, the Westin would not be on my list of places to stay. It makes me wonder if I should ever consider this brand as part of my future travel plans
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
While we were pleased to learn you enjoyed our property and beach activities, it surprised us to read your comments. All our guests are important to us and highly valued, and we sincerely regret if you felt differently. It's our hope that you will give our resort another chance to impress you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Best beach in Seven Mile Beach

Posted Dec 31, 2016
Pros: Beautiful beach and pool area.
Cons: The lack of "buzz" in the lobby and pool area.
Location: The location is fantastic. Pretty walkable to many restaurants and food markets. I would definitely recommend Luca's, Eduardo's, Sunhsine Grill
The Westin has the best beach in Seven Mile Beach. The renovations to the lobby and outdoor pool area are beautiful, however they need to provide more entertainment and music to add to the resort vibe. The lobby is very stark and univiting and is absolutely dead at night. If you're looking for quiet, this is your hotel. If you're looking for a party atmosphere, you'll need to leave the premises. The restaurants are ok...pool terrace, Tortuga Restaurant was very good and had a nice view. The other restaurants were more formal than what we were looking for and we generally went out to dinner. There are many good restaurants within walking distance of the hotel.
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
It was wonderful to read that you loved our stretch of the Seven Mile Beach and the beautiful improvements to our lobby and pool area. We are always looking to improve the experience for our future guests, so we appreciate your valuable feedback. Thank you, we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Beautiful Grand Cayman!

Posted Dec 30, 2016
Pros: The beach is stunning, and the staff is lovely.
Cons: Fitness room could be expanded, and hotel room was kind of tight.
Location: Swam with the Stingrays! Don't miss this!
Our first visit to Grand Cayman and to the Westin, and you can be sure we'll be back. Hotel was in a great location, close to the airport. Newly renovated lobby, and in the spring they will renovate the rooms. Our room was pretty and clean, but quite small. The staff was always friendly and attentive. We enjoyed Tortuga for lunch, but the other restaurants in the Westin are overpriced and just okay. The cafe was great for picking up sandwiches and drinks, though. The beach is absolutely stunning--nice and wide so we could always get chairs and an umbrella. We were a little disappointed in the gym, as it was small with only a few machines. Hope that's part of the next renovation. Overall we absolutely loved it!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with beautiful beach

Posted Dec 28, 2016
The hotel is currently under renovations, but staff was very nice and the beach was perfect. The only down side is there isn't much within walking distance for shops and food. But there is easy parking if you want to rent a car, or you could take a taxi to get around more. Would stay here again anytime.
1 out of 5
by A verified traveler from Orange, CA

Ongoing MAJOR renovations ruined stay

Posted Dec 28, 2016
Pros: Location
Cons: Everything. The staff was less than cordial and cooperative. The write-up explaining the renovations-in-progress were deceptive & way understated..
Location: The beach is the main attraction. Cayana Bay is very nice - as is the Ritz-Carlton next door (and where I would recommend staying).
Waking to the sound of jack-hammering, having to take the service elevator, and receiving a lower grade room than we paid for were just three of the many disappointments. The experience not only turned us off to THIS hotel, but we'll do our best to AVOID WESTIN properties in the future.
Comment from Hotel Management
Jan 18, 2017 by HotelMgmt, Hotel Management
Guest satisfaction is always our highest priority, and we are very sorry that we missed the mark during your visit. At the time of our renovation, our staff worked diligently to minimize any impact it may have had on guests. We hope you will reconsider in the future and visit with us again.
3 out of 5
by A verified traveler

Poor housekeeping service

Posted Dec 26, 2016
Pros: Beach is wonderful
Cons: Room cleaning should include stocking towels, everyday we had to call or go look for towels to shower with, floor mats, hand towels.
Location: Beautiful beach with all water activities available!
Towels not restocked daily when room cleaned. One day room not cleaned at all we had to call. Chairs and table on balcony not dusted and left dirty and we noticed this for all rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Great hotel

Posted Dec 25, 2016
Great hotel. A lot of restaurants in the area. Frienday staff. Beautiful pool and lobby.