Ratings based on 264 Verified Reviews

4.5 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from clandeboye

Good breakfast

Posted Apr 9, 2018
Good hotel but they are renovating. That would have been nice to know. We may not have booked this room for this stay. Jack hammering and drilling started around 8am. Not good.
Comment from Hotel Management
Apr 12, 2018 by FOM, Hotel Management
We were sorry to hear about the inconveniences you experienced during your stay. We have been trying to get an alert set up on expedia since it doesn't say that we are renovation at the top of the page and hope to have this resolved soon so others can expect construction during the day.
2 out of 5
by A verified traveler from Winkler, MB

Use to be great

Posted Mar 5, 2018
Pros: pool was nice and quiet and the hot tubs were hot
Location: close to lots of shopping, don't even need to take the car, we walked to shopper and walked to supper, what a great location
I have stayed at this hotel a number of times but this last time was a disappointment. When we moved the chair in the room there was an empty bottle of whiskey under it so the room was not cleaned very well. We used the shampoo and conditioner that was in the bathroom on the first day there and the cleaning staff never even replaced it, which made washing our hair the next day a challenge. We had done some shopping and had some garbage and put it in the garbage can but the cleaning staff did not empty the full garbage can out. When we first walked in the room we noticed a foul smell in the bathroom like as if someone had just used it, that smell returned whenever we left the fan off and the door closed so I assume there is an issue in the plumbing.
Comment from Hotel Management
Mar 7, 2018 by FOM, Hotel Management
We were sorry to hear about the poor experience you had during your stay. We strive to provide our guests with a clean quiet and comfortable stay and failed to provide that this time around. Our renovations have caused some issues with plumbing and so we will continue to look into the issue to insure it is resolved so as to prevent any further unpleasant smells. We have also spoke to our head housekeeper to ensure each room is clean as finding garbage in a room after check in is unacceptable. We appreciate the feedback and will be using it to further train our staff. We hope to see you again next time you are in town so that you can see this was not a typical stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Comfortable and clean

Posted Feb 18, 2018
Haven’t been to this HIE in ages and it still as good as it used to be years ago. Check in was a breeze. Beds are super comfy. Breakfast was wonderful. They had “healthy” choices like egg white omelet and turkey sausage in addition to the usual continental breakfast. It is a lil older. Some of the wallpaper in the room is peeling, but there’s a sign in the lobby saying it is going to be renovated soon. One of the cons is that the pillows are way too soft for my liking. Even the“firm” pillows were too soft. Would definitely stay here again
Comment from Hotel Management
Feb 19, 2018 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. Our great staff and great location make us the go to place in town. We loved having you and hope to see you again soon! -Holiday Inn Express & Suites Grand Forks, North Dakota
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Forks, ND

Easy access location

Posted Feb 11, 2018
Clean and quiet motel. Even though they are in the middle of an update it was a pleasant stay.
Comment from Hotel Management
Feb 12, 2018 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. Our great staff and great location make us the go to place in town. We loved having you and hope to see you again soon! -Holiday Inn Express & Suites Grand Forks, North Dakota
5 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg, MB

Posted Feb 4, 2018
Very clean and quiet hotel. Staff are very friendly. Next time in Grand Forks we will stay here.
Comment from Hotel Management
Feb 5, 2018 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. Our great staff and great location make us the go to place in town. We loved having you and hope to see you again soon! -Holiday Inn Express & Suites Grand Forks, North Dakota
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Forks, ND

Great breakfasts and attendants !!

Posted Jan 29, 2018
This facility has one of the better continental breakfasts and food attendants. Really appreciate their attention to keeping the area neat and clean. Tables immediately sprayed and wiped when someone leaves and food area is constantly wiped and any spills are cleaned up right away. Still a pet peeve of mine exists however.........people coming into the breakfast area with bare feet ........... and / or wet swim suits !! There is a sign posted for "appropriate clothing and foot ware required " but not visible at all....I really had to look to see it and obviously others didn't either as there were children and adults both with bare feet. Either the sign has to be posted on a stand in the middle of the entry into the food area, not hanging on a side wall, or the attendants are allowed to tell the people to leave. Maybe at check in when we're told what the breakfast hours are, we're told that bare feet aren't allowed ?? It's not just Holiday Inn Express that this exists......I've stayed in 4 different properties in the last 3 months and all but one of them has had bare footed people in the food area !!!!! DISCUSTING !!!!! The one that didn't had a very visible sign that shoes were required.
Comment from Hotel Management
Jan 31, 2018 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. Our great staff and great location make us the go to place in town. We totally agree that that is a very displeasing view to see when eating. We really don't appreciate people not following our posted signs and so we have passed this concern onto our breakfast staff to ensure they point out the signage to anyone not following the instructions. We loved having you and hope to see you again soon. -Holiday Inn Express & Suites Grand Forks, ND
5 out of 5
Recommended
for Everyone
by A verified traveler from Minot, ND

Very nice hotel.

Posted Jan 8, 2018
Location: Lots of shopping nearby.
The room was very nice. Comfortable beds, good pillows! The breakfast was good and the choices were endless.
Comment from Hotel Management
Jan 8, 2018 by FOM, Hotel Management
Our great rooms are always a sight for sore eyes of weary travelers. We strive to provide our guests with a clean quiet and comfortable stay and it is feedback like this that lets us know how we are doing.We loved having you and can't wait to see you again soon! -Holiday Inn Express and Suites Grand Forks, North Dakota
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel

Posted Jan 6, 2018
Very comfortable beds, very clean, staff helpful, good breakfast and close to stores.
Comment from Hotel Management
Jan 7, 2018 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. Our great staff and great location make us the go to place in town. We loved having you and hope to see you again soon! -Holiday Inn Express and Suites Grand Forks, North Dakota
4 out of 5
Recommended
for Everyone
by A verified traveler from Manitoba Canada

Nice and close to shopping near the interstate

Posted Dec 30, 2017
Pros: There is a pooling excise room place to do your laundry if need be. Nice breakfast in the morning.
Location: Close to shopping
The rooms was nice and clean. That staff were pleasant. They are starting Reno but it doesn’t effect your stay
Comment from Hotel Management
Dec 31, 2017 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. We loved having you and hope to see you again soon! -Holiday Inn Express and Suites Grand Forks, North Dakota
4 out of 5
Recommended
for Everyone
by A verified traveler from Central NY

Grand Forks, ND. What can you say about Grand Fork

Posted Dec 4, 2017
Pros: It was OK.
Cons: Nothing. You get what you pay for
Location: Grand Forks equals UND hockey. That's it.
Nice hotel. Very helpful "North Dakota Nice" staff. Typical breakfast buffet you see everywhere at the price-level hotel.
Comment from Hotel Management
Dec 4, 2017 by FOM, Hotel Management
We loved hearing how well you enjoyed your stay with us! We strive to provide our guests with a clean, quiet, and comfortable stay and it is feedback like this that lets us know how we are doing. We loved having you and hope to see you again soon! -Holiday Inn Express and Suites Grand Forks, North Dakota