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This was the worst super 8 i ever stayed at. No breakfast,no coffee no one at front desk. Hotel was under construction with roll off dumpsters in lot. Toilets lined up outside for disposal (I think). Filty entry,reception area, and staircase. This is the second bad stay at a super 8. Mis represented. Not staying at super 8 ever again.
Given the wrong room, phone broken, door had to be hip checked to close, no coffee, couldn't use guest internet, the list goes on. The bed was clean and comfortable.
Trouble with TV, the box was on the wall to the right of the tv, pointing the remote at the tv did nothing. No internet, following directions it didn't work, went to front desk and they gave me the staff password. I asked there was breakfast, they said 8AM, I went there, NO breakfast and NO one to ask. Won't go here again as the stay was poor.
Kenneth
Stayed 1 night in Sep 2021
4/10 Poor
Verified traveler
Aug 30, 2021
Disliked: Staff & service
Won't stay again
TV didnt work. Manager offered to move me to a new room; found the room hadn't been cleaned. The entire hotel, from carpets to bedspreads needs updating. The bathroom in my particular room was in good shape. Sketchy overall. Would not recommended for family and will not stay there again.
The sheets had stains on them. Comforter dirty. Bathroom needs new flooring and kick boards. The TV was stuck on 1 channel.
Lynn
Stayed 2 nights in Aug 2021
6/10 Okay
Domenique
Business traveler
Aug 22, 2021
Liked: Staff & service
Check the room before you check in
It was an ok place and the only big complaint i had was the ac not working. Thankfully. It was in the 50's that night so i just slept with the window open.
It was a non-issue. Neither good or bad. The road to the hotel is in horrible condition, but that's on the City of Grand Forks.
Verified traveler
Stayed 1 night in Jun 2021
4/10 Poor
Verified traveler
Traveled with family and small children, Traveled with family
May 19, 2021
Disliked: Cleanliness, staff & service, amenities
The first we were assigned was not cleaned from previous customers. They upgraded our room but the sinks had not been cleaned and there was a speck of blood in one sink. Beds were older. Towels were super nice and plush but only got one. When asked for more, the front desk took towels from a different clean room. No employees overnight hours.
Verified traveler
Stayed 2 nights in May 2021
6/10 Okay
Verified traveler
Traveled with family
May 16, 2021
Liked: Cleanliness, staff & service
Older Hotel ,needs remodel. Price was right and turned out better then I thought. Bed was the best I've I sleep in on our two week trip.
Very nice room. Nice bed and roomy layout. Only complaint is that the pillows were a bit too large and no lighting over the hot tub. Otherwise it was a great stay. I'd definitely come back again.
The best hotel manager ever. After checking and settling in for the evening the power went out due to a high wind storm. The rooms were very hot in a flash. Michelle asked us if we wanted a list of local hotels so we could get some rest. I called and got the rooms very quickly and moved my family to a hotel that still had power and we settled into sleep by midnight. Without asking she said that when the power came back on the first thing she would do is refund our money. I told her just to do one room...her compassion went a long way with us. Our best hotel experience and didn't even stay the night. BTW...the power came back on at 3:00 am. We were on the road rested and ready to resume our journey thanks to Michelle and Jimmy!
A pair of dirty underwear on our bathroom floor. Volume button on TV remote didn’t work. Wifi didn’t work on any of our devices. When we left in the morning there was a different pair of dirty underwear outside our car door!!!
When we arrived they couldn’t find our reservation but the staff was friendly and worked through the issue. The property is older but appears well maintained. Room was comfortable and clean. TV was not working and it took 3 requests to get it partially fixed but the staff was very nice even though they couldn’t fix the issue entirely. The back entrance card swiped wasn’t working which was inconvenient but with a smaller property it wasn’t difficult to use the front entrance. All in all it was a decent stay. The friendly staff made up for the obstacles.
Tara
Stayed 1 night in Feb 2020
Response from Michelle on Feb 24, 2020
Thank you for your review. we hope to see you again.
Not much was wrong. We stay there 1 time a year when we go to the UND hockey game. It is close to the Speedway restaurant so we can catch the shuttle.
Verified traveler
Stayed 1 night in Feb 2020
Response from Michelle on Feb 20, 2020
Thank you for your review
8/10 Good
Val, Winnipeg
Traveled with partner
Feb 18, 2020
Liked: Cleanliness, staff & service
This hotel is nice for the price you pay. There were some issues with wi fi. Breakfast was good. It is a little outdated however it was clean. Staff was amazing. Tron from the front desk went above and beyond to help with our requests. Also cleaning guy got us an extra chair within 5 minutes of request. Overall very good experience with Super8 Grand Forks.
Most expensive room in the hotel. Was right next to the stairs heard people coming up and down all night till 5 am. Microwave was broken. Had a jet tub in it, the plug didn’t hold water so couldn’t use it. There was mold around the caps on the tub. When we went to check in. We had to use the phone to call this number that was on the desk because there was no one at the front desk. There breakfast was worse then prison food. And when we were checking out. Not a single sole was around once again. So I could not tell them about our stay.
Verified traveler
Stayed 1 night in Feb 2020
Response from Michelle on Mar 3, 2020
thank you for for your review. I will personally look into your concerns
the girl at the front desk was great, very friendly and helpful.
We got into our room and it was like a sauna, we opened the window in -40 weather to cool it down. After that the heater consistently turned on and off every two minutes for our entire stay. The beds were terrible. The bathroom door looked like someone had used it as a punching bag and no one came into our room to tidy and restock.
Overall I can definitely say we will not be going back.
Anon
Stayed 2 nights in Feb 2020
Response from Michelle on Feb 16, 2020
Thank you for your review. I will look into your concerns
Easy access to ground floor room as my wife uses 2 canes for stability while walking.
Art
Stayed 2 nights in Jan 2020
Response from Michelle on Feb 16, 2020
Thank you for your review.
4/10 Poor
Michael
Jan 27, 2020
Disliked: Cleanliness, staff & service
I was Switched to three different rooms. The first room, the shower didn’t work. The second room was next to the maintenance room and Hotel maintenance was scheduled to do plumbing work on the other side of the wall, our room. They apologized and upgraded our room to a suite, but the bathroom had not been cleaned. We didn’t complain, we just didn’t shower. Packed up each time to switch rooms and didn’t even get a apology from management.
Michael
Stayed 2 nights in Jan 2020
Response from Michelle on Jan 27, 2020
thank you for your review, I apologize your stay wasn't everything it should have been.
4/10 Poor
Michelle, IGH, Mn
Traveled with family
Jan 13, 2020
Liked: Staff & service
Disliked: Property conditions & facilities
Location was excellent - front desk employee was very nice and helpful - property was out dated - someone left the window open in our room so when we got in the room temperature - the outside temperature was -15 below. Couldn’t get tv to work and so front desk had to come and get working. A diesel truck ran all night long so between the truck and the heater going off no sleep was had 😢 checked out a day early
Michelle
Stayed 2 nights in Jan 2020
Response from Michelle on Jan 13, 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.
4/10 Poor
Verified traveler
Business traveler
Jan 6, 2020
Liked: Amenities
Disliked: Cleanliness
There was nothing unique about the property. I liked the response I got from the night manager.
Verified traveler
Stayed 1 night in Jan 2020
Response from Michelle on Jan 7, 2020
thank you for your review
4/10 Poor
Ellen
Traveled with group
Jan 5, 2020
Disliked: Cleanliness
Dissapointed
The room was NOT clean!!! There was hair all over the floor, tub and sink in bathroom. The carpet had not been vacuumed!
Upon complaint they called the Asst. Mgr. and he supposedly came back and ‘cleaned’ the room. It was attempted but still hair and dirt behind the door in bathroom.
We did stat but slept on top of comforter with our own pillows and blankets as we were not certain if the sheets were clean or not.
Will NOT be staying there again
Ellen
Stayed 1 night in Jan 2020
Response from Michelle on Jan 6, 2020
I am sorry your experience was not a good one, our front desk staff did offer you anther room and the front desk manager did come in to clean your room. We thank you for your review and I personally will be retraining our cleaning staff so we have no further incidents like this.
6/10 Okay
Verified traveler
Traveled with group
Dec 21, 2019
Disliked: Staff & service
Staff did not appear to well trained in their job functions. Neither the afternoon desk person or
the morning person was able to take a cash payment
instead of a card card. They both stated that they had not been trained in the procedure.
Verified traveler
Stayed 1 night in Dec 2019
Response from Michelle on Dec 30, 2019
your payment was made to Expedia, they sent your payment through a virtual card which is why my staff was unable to take cash, all staff is well trained in taking payments. sorry for any confusion.
6/10 Okay
Janice
Dec 9, 2019
Disliked: Cleanliness
Get away
We went for a 1 night get away. Room was nice. ut I don’t think it was vacuumed there was visible dirt on carpet and there was open soap in the shower. The ice had a blk thing in it
Janice
Stayed 1 night in Dec 2019
Response from Michelle on Dec 30, 2019
Thank you for your review. I have looked into your concerns and have retrained my staff to make sure this does not happen again.
6/10 Okay
Verified traveler
Traveled with family
Dec 8, 2019
Liked: Room comfort
Disliked: Cleanliness
Walls were thin, but thankfully there was not loud people there. Our toilet was disgustingly dirty. The drain in the shower would not stay open and there was mold growing in the shower. Location is convenient. Beds are decent. Breakfast was pretty good.
Verified traveler
Stayed 1 night in Dec 2019
Response from Michelle on Dec 30, 2019
thank you for your review, I have retrained my staff so incidents like this will not happen again.
1st Room - shower did not work, bathroom fan did not work, floor dirty, dirty towels.2nd room, floor very dirty, walls dirty with visible splash stains of food and ?.
Very much in need of upgrade. Drapes and colors in room from the 70's or 80's. Heres what i found in the room. Room seemed clean, but toilet seat was very loose, bulb burned out over bathroom sink. Towel rack very loose in the wall. Stayed for 2 nights . Came home at 9:30 the first night, my room card would not let me in front hallway door. Same thing happened in my room . Room card would not let me in . Had to go get it recoded at the front desk. Coming back to my room after the first day there, my garbage was dumped in the living room , but not in the bathroom and the bed was not made.
Verified traveler
Stayed 2 nights in Nov 2019
Response from Michelle on Nov 10, 2019
I am sad to hear you did not like our upgraded Super 8 retro look. I will personally look into your other concerns to make sure this never happens again.
6/10 Okay
Verified traveler
Oct 30, 2019
Liked: Staff & service
Disliked: Property conditions & facilities
Nice price. The carpet and bedding we horribly outdated, I had to sleep with my eyes shut.
Verified traveler
Stayed 1 night in Oct 2019
Response from Michelle on Oct 30, 2019
I am happy to hear you were happy with the price of out Hotel, I am sorry you did not enjoy the Super 8 Brand retro look. we thank you for your feedback
Overall the condition of the property was poor. The whole facility smelled like burnt food and the halls and room were incredibly dirty. It looked like no one had vacuumed in months. The sheets were covered in black hair as if they hadn't been washed since the last guest. Overall I was disappointed.
Verified traveler
Stayed 1 night in Oct 2019
Response from Michelle on Nov 10, 2019
I have spoke with my staff about your concerns. I would recommend if you find this problem again you contact the front desk right away so they can correct the problem.
6/10 Okay
Verified traveler
Traveled with group
Oct 12, 2019
Disliked: Amenities
There was never anyone at the front desk. Breakfasts were sparse. We had to keep asking for things and there was not a lot of people there and then you had to find a person to ask for things
Verified traveler
Stayed 2 nights in Oct 2019
Response from Michelle on Nov 5, 2019
Thank you for taking time out of your day to leave us feedback, I will personally look into your concerns and have them corrected immediately.