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Reviews of Rodeway Inn

2 out of 5
Rodeway Inn
1010 S Beacon Blvd, Grand Haven, MI

Reviews

6.8
Rating 10 - Excellent. 173 out of 858 reviews" "
Rating 8 - Good. 269 out of 858 reviews" "
Rating 6 - Okay. 219 out of 858 reviews" "
Rating 4 - Poor. 121 out of 858 reviews" "
Rating 2 - Terrible. 76 out of 858 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Crystal

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk double charged me and refused to reverse one. There was snowfall the weekend we stayed, and there was no salt or anything put down on the steps nor were they shoveled. It's the second time I have stayed here and it will be the last.
Stayed 2 nights in Mar 2024

8/10 Good

Rick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of the 1st floor was under construction, but that didn't both us really. We stayed on second floor. Easy parking. Super accessible. Clean with shower/tub, fridge, microwave, cable, hair dryer. Front desk was pleasant and gave us what we needed. Not fancy, but we weren't looking for fancy. Just nice, clean, affordable, with nice staff. We were happy. Stayed 2 nights.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 23, 2024
Thank you for your positive review, Rick! Your satisfaction is our priority, and we look forward to serving you again soon.

2/10 Terrible

Mark

Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 16, 2024
Thank you

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 12, 2024
Thank you

2/10 Terrible

Benjamin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Front Desk on Dec 16, 2023
I regret to inform you that there were reported incidents of damage to towels, linens, bedsheets, and the comforter during your stay. Additionally, the cleanliness of the room was compromised by the excessive amount of trash left behind. We sincerely apologize for any inconvenience caused and assure you that we are taking immediate steps to address these issues.

2/10 Terrible

Kayleigh

Stayed 1 night in Dec 2023
Response from Front Desk on Dec 14, 2023
Thanks

10/10 Excellent

Cindy

Traveled with pets, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They said my dogs was fine I paid of 2 more days they not rent to me because my dogs are not 20 pounds a piece
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 29, 2023
Thanks for the review! Hotel permits maximum two dogs up to 20 lbs each.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Have always found this a clean inexpensive option for visiting GH family in the past. This time was a disappointment. Linens were all stained, room had a mildewy/musty smell. Left me with no confidence it was clean. Ice machine did not work. I would pay a little more for better conditions. A coffee maker/K-cup machine in the room wouldn’t hurt either (I would even be happy to provide my own coffee). The lobby coffee is undrinkable.
Stayed 2 nights in Nov 2023
Response from Front Desk on Nov 29, 2023
Thanks

4/10 Poor

Amelia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had clean sheets and towels but the room needed cleaning
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 29, 2023
Thank you

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 4, 2023
Thank you!

8/10 Good

Maggie

Stayed 2 nights in Sep 2023
Response from Front Desk on Oct 23, 2023
Thank you!

10/10 Excellent

Susana

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 23, 2023
Thank you!

6/10 Okay

Steve

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Room and location was ok but the bathroom especially the tub and shower curtain were dirty and gross. Called the desk to have it cleaned while we went out but when we came back it had not been cleaned.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 25, 2023
Thank you

2/10 Terrible

Amanda

Stayed 1 night in Sep 2023
Response from Front Desk on Oct 14, 2023
Thank you!

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a good basic hotel. We needed a place for one night. We didn’t need a pool, etc. No breakfast, but coffee in the small lobby. Ice machine was broken, but got ice by asking at the front desk. Room had a small fridge and microwave. I would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 16, 2023
Thank you for the review, Betsy!

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 5, 2023
Thanks

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk on Sep 5, 2023
Thanks

10/10 Excellent

Pamela

Traveled with family
Liked: Amenities
Moved our room to the first floor
Stayed 4 nights in Aug 2023
Response from Front Desk on Sep 5, 2023
Thank you for the review, Pamela.

6/10 Okay

DONL

Liked: Staff & service
Disliked: Cleanliness
The towels and sheets were stained. Also, has to be switch into a new room because the original room smelled so bad. At least the staff nice.
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 3, 2023
Thank you

8/10 Good

Beverly

Traveled with family
As far as hotels go it was ok. There was no service except for a coffee machine in the front office. which we did not use. we asked about the area - for tax or uber or where we could shop. staff did not know. Being as we were there a short time I can only say the hotel was ok.
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 30, 2023
Thank you

10/10 Excellent

ERROLL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 29, 2023
Thank you!

4/10 Poor

Lorie

Traveled with partner
The mattress was awful. The bathtub faucet has a constant leak. The electric outlet plate was cracked and partially missing. Toiletries were very cheap for the $173 per night cost to stay there. Linens were clean, no odors and the furniture isn’t bad. Vanity counter top is nice and newer. Tv was great too. Definitely needs to repairs to the building and upgrades to walkway, a lot if it is very outdated. Lamp shade had a hole in it. Not worth the price of the room.
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 29, 2023
Thank you for the review. We're sorry about the issues you had.

2/10 Terrible

Ryder

Disliked: Cleanliness, property conditions & facilities
Stained bedsheets, musty smell, room was in poor condition. You get what you pay for…
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 29, 2023
Thank you!

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
Room felt damp and musty. Smelled like an old wet ashtray. I get that it is an old building. But everything was dusty and carpets felt clammy. Bed sheets looked clean but didn't feel like it. Bed was pretty comfy though. I would not stay there again.
Stayed 3 nights in Aug 2023
Response from Front Desk on Sep 9, 2023
Thank you

10/10 Excellent

Richard

Liked: Property conditions & facilities
The property is what I expected. It was an expensive and clean
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 18, 2023
Thank you for the review, Richard!

4/10 Poor

Angelica

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We arrived at the hotel, the parking lot is dirty and lot of cigarettes buds, bottles water, soda, etc. The rooms are outdated needs paint, the bathroom is old. we were a party of 5 reserve 2 room 32,33. Room 32 bedding was black dirty, had cigarette burns and smelly, the TV did not work. when we checked out Rash told me that the maintenance person went to fix the TV in the evening and waited 3 hours. We went out to eat and walk downtown. I told Rash so we come on vacation to wait for maintenance to fix the TV, etc. Rash from the front desk was nice and polite did everything he could to make our stay better. But this hotel is good for a 1-night stay. No more!!. Staff was great and polite, but the owner needs to update this hotel in and out. have the rooms update totally. the old smell is horrible. I requested a discount for the inconvenience, when I checked out, I ask about the discount and Rash told me the manager would contact me in 2 hours, I told him we were leaving, and he assure me the manager would call me.
Response from Front Desk on Aug 17, 2023
Thank you for the review! We're sorry about the issues you had.

8/10 Good

Pamela

Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 17, 2023
Thank you!

2/10 Terrible

Linley

Stayed 1 night in Aug 2023
Response from Front Desk on Aug 17, 2023
Thank you!

4/10 Poor

Marilyn

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 13, 2023
Thank you

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023
Response from Front Desk on Sep 1, 2023
Thank you for the review, Christopher!

6/10 Okay

Wende, North Port

Traveled with partner
It was ok
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 12, 2023
Thank you

8/10 Good

John

Stayed 2 nights in Aug 2023
Response from Front Desk on Aug 29, 2023
Thank you!

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very dirty and the motel, as a whole, is not well maintained. Either they dont have the money and/or staff to maintain the facility, do not know how to properly manage and operate a motel or don't care. Maybe all of the above?
Stayed 3 nights in Aug 2023
Response from Front Desk on Aug 10, 2023
Thank you

4/10 Poor

Shirley

Traveled with partner
Disliked: Property conditions & facilities
Needs to be updated! Cleaned up bettet
Stayed 1 night in Aug 2023
Response from Front Desk on Aug 5, 2023
Thank you!

6/10 Okay

Quinn

Traveled with partner
Disliked: Cleanliness
Just a little sketchy. Town was fine. Property was eh but livable for a few nights
Stayed 3 nights in Jul 2023
Response from Front Desk on Aug 3, 2023
Thank you

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight. Easy checkin and attendant was very nice. Room was very clean. Lots of traffic noise but we would stay again
Stayed 1 night in Jul 2023
Response from Front Desk on Aug 2, 2023
Thank you for the review, Kim.

6/10 Okay

Tomla

Stayed 1 night in Jul 2023
Response from Front Desk on Aug 2, 2023
Thank you

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and helpful.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 28, 2023
Thank you for the review, Barbara! We hope to see you again!

8/10 Good

Richard

Stayed 1 night in Jul 2023
Response from Front Desk on Aug 18, 2023
Thank you for the review.

6/10 Okay

Donna

Traveled with group
The outlets were not easily accessible to charge electronics and the one that was, was loose. Nothing would stay plugged in.
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 28, 2023
We're sorry about that. We hope to see you again!

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 28, 2023
Thank you, Jay!

6/10 Okay

Kevin

kind of dingy
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 28, 2023
Thank you!

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities
Not clean and more a 1 star hotel - not 2
The room we had was not clean. The bathroom tub looked like it has not been cleaned in years. The bathroom also has mold and water damage.
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 28, 2023
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 28, 2023
Thank you!

4/10 Poor

brian

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing was that great to mention. I should have asked for a discount or refund!
Response from Front Desk on Jul 28, 2023
Thank you!

4/10 Poor

Diane

Traveled with family and small children
Too bad I can’t post a photo, which would clearly show how filthy the carpet was. Our neighbors spent the entire time smoking outside their room, both cigarettes and pot. If you allow smoking outside the room, then supply containers for cigarette butts, the pile on the ground was a joke, and was never cleaned by Rodeway. Our room constantly smelled like pot. They charge $25 a night for a dog, but do not furnish containers for people to throw away the poop bags, as I never failed to pick up after my dog. We had a handicapped room, and the bathroom was large, but no rubber mats on the floor, consequently I took a bad fall on the slippery tile. I was lucky I didn’t break a bone, but injured my knee, back and wrist. I did bring the socks to the office, along with the towels we placed on the carpet to mitigate walking on the filthy carpet and asked for an adjustment in my bill, to which they refunded $30. There is no trash basket in the bathroom, and the only trash basket filled quickly. When I inquired about the full basket, I was told I could take it to the dumpster at the back of the parking lot, I’m 75 years old so I did not walk to the “dumpster”. This Rodeway fully takes advantage of being one of the few places that is pet friendly, since COVID, the Board of Health may want to check out the filth of these carpeted rooms.
Stayed 3 nights in Jul 2023
Response from Front Desk on Jul 23, 2023
Thanks for the review. We're sorry about the issues you had.

2/10 Terrible

Kerrin

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst place to stay, DO NOT RECOMMEND. One of the beds was literally falling apart and our door was hard to open and close for some reason. I also left a bag of clothes at the hotel. Had to call the hotel 2 times because no one picks up the phone. When the guy finally answers he said he has to ask housekeeping still haven’t heard anything and probably won’t. DO NOT STAY HERE
Stayed 2 nights in Jul 2023
Response from Front Desk on Jul 19, 2023
Thanks for the review, Kerrin! Sorry about the issues you had... As you told me that your phone had problems, your voice was breaking up and I couldn't hear anything nor I got any calls..

2/10 Terrible

Coral

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is not worth $180 per night. The room was clearly falling apart. The staff of this place need to update pictures for booking services as they are deceiving. Additionally, there were numerous bugs around the room. I felt so let down with the amenities that I spent my night sleeping in the giant chair in mg room (43) as the bed was damp, and sheets looked like they have no t been cleaned in awhile.
Stayed 1 night in Jul 2023
Response from Front Desk on Jul 11, 2023
We’re so sorry that your experience did not match your expectations.

2/10 Terrible

Charmaine

Disliked: Staff & service, property conditions & facilities
Response from Front Desk on Jul 11, 2023
Thank you for the review, Charmaine. We’re so sorry that your experience did not match your expectations.