View from property

Reviews of East Bay Suites

East Bay Suites
21 Wisconsin St, Grand Marais, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 124 out of 174 reviews" "
Rating 8 - Good. 30 out of 174 reviews" "
Rating 6 - Okay. 9 out of 174 reviews" "
Rating 4 - Poor. 4 out of 174 reviews" "
Rating 2 - Terrible. 7 out of 174 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Owen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I liked that it was right in town and on the water
Stayed 2 nights in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The accommodations were perfect for our annual girl's weekend. View was AMAZING and the walk along the beach was stunning. Staff was all friendly.
Stayed 2 nights in Mar 2024
Response from East Bay Suites Guest Services on Mar 11, 2024
So glad you had a wonderful girl's weekend. Hope to see you again soon!

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from East Bay Suites Guest Services on Mar 11, 2024
Thank you for your feedback!

10/10 Excellent

PATRICK

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love listening to the waves hit the shore right outside the room.
Stayed 1 night in Feb 2024
Response from East Bay Suites Guest Services on Mar 11, 2024
We are so glad you enjoyed listening to the waves. We hope to see you back again real soon!

10/10 Excellent

maria

Traveled with group
Liked: Cleanliness, property conditions & facilities
This hotel is right on the lake, the view was amazing with places to sit. It would be a wonderful place to stay for a reunion or multiple family vacation.
Stayed 4 nights in Feb 2024
Response from East Bay Suites Guest Services on Mar 11, 2024
We are so glad you enjoyed your stay! Hope to see you again soon!

10/10 Excellent

Shelly

Traveled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2023
Response from Nichole on Dec 29, 2023
Dear Shelly, Thank you for taking the time to review our hotel. It is great to hear that you enjoyed your stay with us! We value your feedback and comments as it is our goal for our guests to have an enjoyable experience. If there are any additional comments or feedback you would like to share, or if I can assist you with a future reservation, please feel free to contact me. Thank you for being our guest and we hope you will visit us again soon. Sincerely, Nichole Tate-RobertsFront Desk Manager

10/10 Excellent

Caitlin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our suite! Lovely view of the lake. I loved the big tub and heated floors.
Stayed 3 nights in Nov 2023

10/10 Excellent

elroy

Traveled with family
Liked: Cleanliness, property conditions & facilities
I appreciated your services and hospitality
Stayed 2 nights in Nov 2023

10/10 Excellent

Clo

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Melissa

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from Nichole on Jul 1, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, room comfort
Overall really nice place. The only suggestion is to have signs up about the fire pits on the beach!
Stayed 3 nights in May 2023

10/10 Excellent

Terry

Stayed 3 nights in Jan 2023
Response from Nichole on Apr 28, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

Jim

Liked: Cleanliness
Reception very nice and helpful. Room clean and ready.
Stayed 2 nights in Mar 2023
Response from Nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

6/10 Okay

Jacob

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, room comfort
Another Great Stay @ East Bay
We have stayed at East Bay Suites many times through the years, and it is such a LOVELY spot - location, location, location - steps from the water. It is beautiful in every season. This time we enjoyed a 2-BR condo on the main floor (102), and it was great, as always. The staff were all friendly and helpful.
Stayed 2 nights in Mar 2023
Response from Nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

w

Liked: Cleanliness, room comfort
Great location. Well equipped studio.
Stayed 2 nights in Mar 2023
Response from Nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

Adam

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from Nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Fabulous suite, best location.
Everything about the stay was great. Friendly check-in. Beautiful well designed and decorated large suite. Great view of the lake! The quietest hotel I have ever stayed in! Full kitchen and large bathroom. Very comfortable firm king bed with lots of pillows. Gas fireplace. Can't wait to come back.
Stayed 2 nights in Feb 2023
Response from Nichole on Feb 28, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Also just to let you know we only have 3 rooms with a gas fireplace, the rest are electric. Warm regards,NicholeFront Desk Manager

10/10 Excellent

Molly

Stayed 2 nights in Feb 2023
Response from nichole on Mar 27, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

2/10 Terrible

Pamela

Traveled with family
Disliked: Amenities, property conditions & facilities
This property is located right on the shore of Lake Superior. While the location is wonderful the room we were given was terrible. The windows were so high we could only see out of them when standing and there was no place to sit in the room in comfort. We were told because we only reserved one night we received s substandard room, infact, they said it was the ONLY room like this at the property. We were never told they give preference to customers who reserve three or more nights. We were they during their low season, very few people at the property. We felt like we were treated in a poor fashion and will never stay at this property again, even though we are frequent visitors to Grand Marais. They should think about how they treat customers who may be passing through and want to revisit. We will tell many people about the terrible experience we had here.
Stayed 1 night in Feb 2023
Response from Nate on Feb 15, 2023
Hello Pamela,Again, we are sorry you did not enjoy your stay with us. As I mention previously, we only have one room on property listed as a Business Studio, which is what you selected when you booked. You did not want the other room type that we have available for 1 night stays, because, to you, a murphy bed is unacceptable. You were not punished for stay one night, you were in the very room you had booked, and the alternative option was unacceptable to you.I truly am sorry you did not enjoy your time with us.Nate Hegg RawayGeneral Manager

10/10 Excellent

Kassandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place! It's so cozy and has a beautiful view! I loved how walkable it is to everything. It was so nice to have a full kitchen & washer & dryer too!
Stayed 3 nights in Jan 2023
Response from Nichole on Feb 20, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

David

Liked: Cleanliness, room comfort
The accommodation was beautiful and the staff was amazing!!!
Stayed 2 nights in Jan 2023
Response from Nichole on Feb 20, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

Debra

Traveled with group
Liked: Cleanliness, room comfort
This is an excellent place to stay Quiet very very comfortable It is also centrally locstes
Stayed 3 nights in Jan 2023
Response from Nichole on Feb 20, 2023
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

6/10 Okay

Darrell

Traveled with family
Didn’t realize it was doggy motel
Stayed 4 nights in Oct 2022
Response from Nichole on Oct 30, 2022
Thank you so much for taking the time to review us. All feedback is appreciated. This is the most direct way we can work with our staff and processes to improve. Each review is a great tool, and we examine each one very closely. Thanks again & warm regards,NicholeFront Desk Manager

10/10 Excellent

Erin

Liked: Cleanliness, amenities, property conditions & facilities
spectacular room and accommodations; could not beat the view!
Stayed 3 nights in Oct 2022
Response from Nichole on Oct 30, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

4/10 Poor

Kelly

Stayed 3 nights in Sep 2022

10/10 Excellent

Lana

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Sep 2022
Response from Nichole on Sep 30, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon.Warm regards,NicholeFront Desk Manager

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

10/10 Excellent

Richele

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views of lake.
Stayed 3 nights in Jul 2022

2/10 Terrible

Lisa

Stayed 7 nights in Jun 2022

10/10 Excellent

Kyle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022
Response from Nichole on Jul 19, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

10/10 Excellent

Kjessia Johnson

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location can't be beat! Lake Superior right out your door. Staff was great and super helpful!
Stayed 3 nights in Jul 2022
Response from Nichole on Jul 15, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

6/10 Okay

Verified traveler

Traveled with family
Great View
It was ok. Great views. Clean but worn furniture. The shampoo and conditioner supplied by the hotel were set out used already. Staff was very nice
Grand Marais
Stayed 4 nights in Jul 2022
Response from Nichole on Jul 11, 2022
Thank you so much for taking the time to review us. All feedback is appreciated. This is the most direct way we can work with our staff and processes to improve. Each review is a great tool, and we examine each one very closely. Thanks again & warm regards, Nichole Front Desk Manager

10/10 Excellent

Mike

Liked: Cleanliness, room comfort
Clean and affordable
The room and property was clean. Very well maintained and would stay again.
Stayed 3 nights in Jun 2022
Response from Nichole on Jul 2, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, room comfort
Nice getaway
Amazing place to stay. We had two balconies overlooking Lake Superior. The bedrooms were comfortable. Kitchen was well stocked.
Stayed 3 nights in Jun 2022
Response from Nichole on Jul 2, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

8/10 Good

Lars

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2022
Response from Nichole on Jun 4, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

8/10 Good

Mathew

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022
Response from Nichole on May 16, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is always clean and well cared for. You are right downtown and can walk to anywhere. The view from the room is amazing. We have stayed here multiple times and will be back again in the near future because it never disappoints.
Stayed 2 nights in May 2022
Response from Nichole on May 31, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We look forward to hosting you agian! Warm regards, Nichole Front Desk Manager

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The East Bay Suites sits on the east harbor of Grand Marais. The view down the shore and toward Artist's Point is fabulous. The room was spacious and comfortable, and indeed, very quiet. A wonderful place for a honeymoon!
Stayed 3 nights in May 2022
Response from Nichole on May 7, 2022
It is great to hear that you enjoyed your stay with us, and had a wonderful honeymoon! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful stay! Our room was very clean, the view was amazing, had a full kitchen, and a big bathroom with soaking bathtub. We love the area as well, we will definitely visit and stay here again!
Stayed 2 nights in Apr 2022
Response from Nichole on Apr 26, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

10/10 Excellent

Nicole

Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities
Loved the views and the design of the room.
Stayed 2 nights in Apr 2022
Response from Nichole on Apr 9, 2022
Dear Ellen, It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager

6/10 Okay

David, Wrenshall

Traveled with partner
Liked: Cleanliness
Spacious room; nice view of the lake; YMCA day pass No pool; no breakfast
Stayed 2 nights in Apr 2022
Response from Nichole on Apr 9, 2022
Dear David, Thank you so much for taking the time to review us. All feedback is appreciated. This is the most direct way we can work with our staff and processes to improve. Each review is a great tool, and we examine each one very closely. Thanks again & warm regards,

6/10 Okay

Jenn

Stayed 2 nights in Mar 2022

10/10 Excellent

JACKIE

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022
Response from Nichole on Mar 11, 2022
It is great to hear that you enjoyed your stay with us! Thank you for taking the time to review our hotel. We are always looking for ways to improve and all feedback is so very valuable to us. We hope you will come back and visit us soon. Warm regards, Nichole Front Desk Manager