Ratings based on 1,767 Verified Reviews

3.7 out of 5
84% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from boston

Great location, marvelous view & spacious

Posted Jul 11, 2017
This was the best hotel experience I encountered for this price in all of Europe. We were in a room for 2, incredible spacious, great bathroom! The location is so central !! My favorite part will have to be the delicious free breakfast on the 7th floor with an amazing view of Grand Place !
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear Ana, Thank you for the wonderful review! We are very happy that you spent nice time in our hotel. Looking forward to welcome you again in the near future. Warm regards, Guest Relations
3 out of 5
by A verified traveler from Scotland

Great location but rooms need updating.

Posted Jul 10, 2017
Pros: The location to Grand Place was excellant
Cons: Rooms need attention and air conditioning needs fixed.
Location: Very central so near main attractions as well as train station etc.
Great location but let down by no tea/coffee facilities, safe or mini bar in room as expected when we booked. Air con was terrible - room temperature never below 25 degrees and was 31 degrees our last night. Sleeping was difficult. Rooms dated and definitely need an update, there was damp patches on walls. Breakfast was good, lovely fresh bread (looked like baked on premises) and plenty of choice. The view was good from there too.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Decent hotel in city centre

Posted Jul 9, 2017
Pros: Location, quiet
Cons: Shower and water pressure
Location: Close to main historic area
Stayed 2 nights and central location was important. Room was quiet and had good TV and Wifi. No soap or shampoo but only gel for shower. Small shower with old style curtain so could barely see. Very low water pressure and very touchy hot/cold tap. Breakfast was OK. Plastic glasses were not replaced on second day. Elevators are old style tiny ones with doors that you have to pull open.
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear Otis, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
by A verified traveler from Oxfordshire

Basic means basic

Posted Jul 9, 2017
Look into the description. "Superior" is code for basic As I had a baby I needed a kettle and had to upgrade just to get one CHECK THE SMALL PRINT Staff however, are lovely people, be nice to them
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear Emma, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Good location

Posted Jul 7, 2017
Terrible breakfast; no choice of food, at least they have some fruits
Comment from Hotel Management
Jul 12, 2017 by Guest Relations, Hotel Management
Dear son, Thank you for taking the time to tell us about your unfortunate experience in our hotel. We always appreciate comments from our customers so we can serve you better. We will look into the problem caused your concern and take it with utmost priority. If it happens that we disappoint a guest,we will try this to be the last time. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Centre of Brussels old town

Posted Jul 6, 2017
Pros: Location, price
Cons: Beds
Location: In this location you are in the centre of all kinds of restaurants, bars, shops. and site seeing
Check in was quick and efficient. Front desk staff very friendly and helpful. The breakfast which was included was good. The room was very clean.the bed and pillows were the only drawbacks the bed was very, very hard and the pillow was so soft it was non existent.
Comment from Hotel Management
Jul 7, 2017 by Guest Relations, Hotel Management
Dear Edward, Thank you for sharing your feedback with us! We always appreciate guest comments in order to serve you better. We are happy that our staff made your stay pleasant and looking forward to welcome you again in the future. Warm regards, Guest Relations
5 out of 5
Recommended
for Families
by A verified traveler from Pittsburgh, PA

Perfect room in the center of everything!

Posted Jul 4, 2017
Pros: The service, cleanliness, fast internet, breakfast, location, and comfort.
Cons: It was perfect.
Location: It is located in the center of the city. There are countless restaurants and chocolatiers literally at the doorstep. It is ideal for eating/shopping!
The room was absolutely perfect for my needs. I stayed there with my young daughter. We were welcomed in and made to feel at home. The bed was comfortable, everything was very clean, the location was incredible - only 5 minute walk from the train station and right in the middle of many shops and restaurants. The breakfast was just what we needed, and the view was incredible from the 7th floor, where breakfast was served. I would definitely stay here again. Nothing negative about it at all.
Comment from Hotel Management
Jul 4, 2017 by Guest Relations, Hotel Management
Dear Rebecca, On the Behalf of the entire Team of Floris Arlequin Grand Place hotel accept our sincere gratefulness for the nice comments. It will be our pleasure to have you again as our valued guest. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location

Posted Jun 26, 2017
Probably the best value hotel in the area. The location was fantastic. Right in the middle of everything. Breakfast was lovely with a fantastic view over grand place. The staff were friendly and helpful. The bar in the lobby had some of the best prices too. If you are after a no frills, great value hotel within walking distance of anything you might need, then I don't think you would get much better than the Arlequin.
Comment from Hotel Management
Jun 27, 2017 by Guest Relations, Hotel Management
Dear Staar30, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Bath, UK

Great location and price-quality

Posted Jun 26, 2017
Pros: Breakfast buffet, cleanliness
Cons: Rooms a bit dark
Location: Grand place is 1-min walking. Restaurants are everywhere around with wide choice
The hotel is just behind the Grand Place, in a very lively area but the rooms are quiet. Recently refurbished, rooms are spacious, new and clean. The breakfast buffet is very generous
Comment from Hotel Management
Jun 27, 2017 by Guest Relations, Hotel Management
Dear Flavio, Thank you for the nice review! We are happy that you had a nice stay with us and looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
by MARK

Posted Jun 22, 2017 on Hotels
Nice, clean hotel in a great location.
Comment from Hotel Management
Jun 23, 2017 by Stephanie, Hotel Management
Dear Mark, Thank you for the good review! We truly appreciate your words and your trust in us. I am very happy to hear that our employees and service met your needs and expectations. Looking forward to welcome you back in the near future. Warm Regards, Guest Relations