Ratings based on 1,840 Verified Reviews

3.7 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 15, 2017
Best location for the price, really clean, beautiful view, easy check in, and quiet!
Comment from Hotel Management
Nov 17, 2017 by Guest Relations, Hotel Management
Dear Vicki, What a wonderful review! We truly appreciate your words and your trust in us. I am very happy to hear that our employees and service met your needs and expectations. Looking forward to welcome you back in the near future. Warm Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO USA

Nice hotel close to everything

Posted Oct 27, 2017
The hotel is a nice middle of the road hotel with friendly staff, near restaurants, central station, and had a very nice breakfast. The housekeeping staff provided us with anything we needed. If you want to watch tv they have a huge number of channels. We would return to this hotel.
Comment from Hotel Management
Oct 27, 2017 by Guest Relations, Hotel Management
Dear Nikki, Thank you very much for the great review! We are really happy that you had a memorable and comfortable stay with us. Looking forward to welcome you again. Warm regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Clean & in city centre

Posted Oct 19, 2017
Pros: Clean & staff helpful. Also good breakfast.
Cons: Some of the plumbing & bathrooms need a bit of an update.
Location: We took 'hop on hop off bus' tour. At 25 euros for 24 hours, very good value & you saw lots of the city.
6 women in group, all with single rooms. All rooms were small, but fully equipped & very clean. One person had to change her room, & staff were very helpful. Another had a problem with her shower, which was fixed immediately. I've stayed in 'posher' hotels but considering this was the centre of Brussels, we found the Floris very reasonable. My only problem was finding it, as you have to go through a Cinema entrance, but that is a small quibble.
Comment from Hotel Management
Oct 20, 2017 by Guest Relations, Hotel Management
Dear Liz, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
3 out of 5
Recommended
for Couples
by A verified traveler from Sydney

Excellent location, in the heart.

Posted Oct 15, 2017
Pros: Location, lift, 24 hour desk.
Cons: A few more smiles. Staff were helpful when asked direct questions.
Location: Just near shops, live music, resturants.
Easy walk from Brussels Central train station. Not to be confused with Midi and Nord. The duo road names were confusing. Easy to walk past do watch carefully. Close to the town square and lots of eateries. Very convenient.
Comment from Hotel Management
Oct 18, 2017 by Guest Relations, Hotel Management
Dear Tinkerbell, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore, MD

Great location, Excellent staff

Posted Oct 5, 2017
Great hotel in an excellent location. Stone's throw away from the main square in Brussels, and only about an 8 minute walk from the central train station. The staff was great, really friendly, helped us find everything we needed. The rooms are nice, could definitely use an update, but this hotel is perfect for a quick stay in Brussels. Would recommend it!
Comment from Hotel Management
Oct 6, 2017 by Guest Relations, Hotel Management
Dear S, On behalf of the entire Team of Floris Arlequin hotel accept our sincere gratefulness for the nicecomments. It will be our pleasure to have you again as our valued guest. Warm Regards, Guest Relations
4 out of 5
Recommended
for Couples
by A verified traveler from Chicago

Pergo better than carpets

Posted Oct 3, 2017
Pros: Location, location, location
Cons: Fresh fruits at breakfast, hard boiled eggs are preferable to the scrambled (from powder?) eggs. Wall mounted soap dispensers are too industrial.
Location: In the middle of everything--the best asset of the hotel
We asked--and were charged more-- for a king size bed. We got essentially two doubles pushed together. The space by the window clearly indicated the arrangement. Two beds pushed together do slide apart. Housekeeping was adequate, but not quite like hotels in Mexico or some in the US. The breakfast was much like others--it seems that Dowe and Egberts machines have taken over Brussels--at least in Spain coffee was make the barista way. Fruits consisted of apples, oranges and a rare occasional kiwi. The cold cuts and sliced cheese as usual. The bread selections were good. The reception attendants varied from extremely helpful and friendly to indifferent . The exercise room had a treadmill that did not work, a bicycle that did, and a Universal type machine. No air--door had to be wedged open. The location of the hotel was its saving point. Excellent.
Comment from Hotel Management
Oct 6, 2017 by Guest Relations, Hotel Management
Dear Tomás, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Bournemouth

very convenient for the centre of Brussels.

Posted Sep 17, 2017
Pros: location and cleanliness
Location: only 2 minutes to the Grand Place and 5 minutes to the Metro to explore further, the Atomium is a must visit.
Very convenient location, room was clean and comfortable, staff were friendly and spoke good English, Breakfast was fresh and tasty with a good selection and a great view from the breakfast room.Would certainly stay again and recommend to others.
Comment from Hotel Management
Sep 20, 2017 by Guest Relations, Hotel Management
Dear Bob, Thank you very much for the nice review! We are very happy that you liked our staff and services. Looking forward to welcome you again in the near future. Warm regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
The location is great close to the mane attractions for what is it does well
Comment from Hotel Management
Sep 20, 2017 by Guest Relations, Hotel Management
Dear Sir, Madam, Thank you for taking the time to review our hotel! We are very happy that you liked our location. Looking forward to welcome you again in Brussels. Warm regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from Coventry

Nice hotel 30 seconds away from Grand Palace. Good

Posted Sep 11, 2017
Nice hotel 30 seconds away from Grand Palace. Good food on the door step. Train station about 5 mins walk if that with a suitcase. Plus great view from a palace view room and breakfast room.
Comment from Hotel Management
Sep 14, 2017 by Guest Relations, Hotel Management
Dear Emma, Thank you very much for the positive review! We are happy that you had pleasant stay with us. Looking forward to welcome you again in the near future. Warm regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from NYC

Nice hotel steps from Grand Place

Posted Sep 6, 2017
Pros: I stayed at a single room - the room was spacious for a solo traveler. Clean bathroom, towels changed daily.
Location: In the real heart of Brussels. Tons of restaurants in the area
Excellent location in the heart of Brussels, literally only few steps from Grand Place - the main historic square of Brussels. Lots of restaurants and bars in the area. In walking distance from the Brussels Central Station, from there it's only a 20 min train ride to Brussels Airport Zaventem. Breakfast buffet served daily from 7AM on the top floor with breathtaking views of GrandPlace. there is a fitness center as well but I never got to use it during my short stay. Friendly front desk willing to assist you.
Comment from Hotel Management
Sep 7, 2017 by Guest Relations, Hotel Management
Dear Sam, Thank you for the wonderful review! We truly appreciate your words and your trust in us. I am very happy to hear that our employees and service met your needs and expectations. Looking forward to welcome you back in the near future. Warm Regards, Guest Relations