Ratings based on 3,036 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from North West UK

Nice enough

Posted Oct 13, 2017
Pros: The entrance is very grand
Cons: Very expensive
Location: Central to most things in Brussels
Everything was ok, although it just felt overall a bit tired. Staff were helpful and location was fine
4 out of 5
Recommended
for Everyone
by A verified traveler from Plymouth UK

Conveniently close to the centre

Posted Oct 13, 2017
Pros: Grandeur of the interior and very helpful staff.
Cons: Tea and coffee facilities in rooms
Location: Unfortunate time due to extensive improvements being undertaken in the road outside. Some daytime noise and very unsightly.
Very comfortable. Great if you love the old style hotels. Staff in all areas were friendly and very helpful.
Comment from Hotel Management
Oct 18, 2017 by Hotel Métropole, Hotel Management
Dear Philip, Thank you very much for sharing your feedback following your recent stay at Hotel Métropole. We are delighted to read that you fully enjoyed it especially regarding the charm of our historical building and also the kindness of our staff. We have well take in consideration your remarks about the tea and coffee facilities. About the work in the front, we can only apologize about it. Indeed it is an initiative from the City of Brussels to improve and make more attractive the centre for the pedestrian so there is unfortunately nothing we can do about it We hope to see you back soon. Kind regards. The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia Beach, VA

Great hotel in Central Brussels

Posted Oct 5, 2017
Pros: Location
Location: Central Brussels
Stayed at Metropole. Drove up to the door and the valet parked our car. Breakfast was wonderful. We walked to the Grand Place. Lots of construction in front of hotel but it was still wonderful.
Comment from Hotel Management
Oct 9, 2017 by Hotel Métropole, Hotel Management
Dear Kathy, Thank you very much for having taken the time to share with us your feedback following your recent stay at Hotel Métropole. We are glad to read that you fully enjoyed it especially regarding the service given by our valet, the quality of our breakfast and our central location Brussels. About the work in the front, it is an initiative from the city of Brussels to improve and make more attractive the center for the pedestrian so unfortunately, there is nothing we can do about it. We hope to see you back soon. Kind regards. The Management.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Beautiful antique hotel, excellent location

Posted Oct 4, 2017
I stayed at the Metropole Hotel in Brussels for 2 nights. It is a very stunning preserved hotel. The staff is very helpful. My bedroom looked amazing, but it was across a conference room. The bed is uncomfortable, they should look into new mattresses :) and fix the window. The location is amazing, just a few minutes away from the square and there is parking across the street on the street. Unfortunately, I cam when there was a lot of construction going on.
Comment from Hotel Management
Oct 9, 2017 by Hôtel Métropole, Hotel Management
Dear Elletra, Thank you very much for sharing your feedback following your recent stay at Hotel Métropole. We are delighted to read that you fully enjoyed it especially regarding the spacious room allocated to you and also the kindness of our staff. We have well take in consideration your remark about the mattress and the window and we have transmitted to the concerned Departments. We are looking forward to welcome you back soon. Kind regards. The Management.
3 out of 5
by A verified traveler from Toronto, Canada

Near to center. Nice location

Posted Sep 30, 2017
Pros: Very nice Ancient look. Very nice staff.
Cons: Air condition is most
Location: Very nice food in small restaurant just across the street.
No air-condition in the room and it was hot. Open the window and the Mosquito bite me on face and hand in the middle of the night. No cattle no coffee/ in room.
Comment from Hotel Management
Oct 5, 2017 by Hotel Métropole, Hotel Management
Dear Shah, Thank you very much for sharing your feedback following your recent stay at Hotel Métropole. We are delighted to read that you enjoyed the charm and character of our hotel and the kindness of our staff. We are sorry to hear that you met inconvenience with the air conditioning. We have well transmitted your remarks to our Technical Department which have take the appropriate measure to fix it. We do apologize once again. We hope to welcome you back soon for a better experience. Kind regards. The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hazleton, PA

Brussels elegance

Posted Sep 28, 2017
The hotel was excellent. The location, right by a Metro station & near the Grand Place. The staff was very courteous to me even & answered any questions that I had. I would highly recommend this hotel to anyone.
Comment from Hotel Management
Oct 3, 2017 by Hotel Métropole, Hotel Management
Dear Tom, Thank you very much for sharing your kind feedback following your recent stay at Hotel Métropole. We are delighted to read that you fully enjoyed it especially regarding the kindness of our staff and our central location in Brussels. We hope to see you soon. Kind regards. The Management.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 26, 2017
Hotel was fine. Pillows in the room were poor and made for a slightly uncomfortable sleep.
Comment from Hotel Management
Sep 26, 2017 by Hotel Métropole, Hotel Management
Dear Sir, Thank you very much for sharing your feedback following your recent stay at Hotel Métropole. We are glad to read that you are satisfied by this one. We are sorry to hear that our pillows did not exceed your expectations. We are looking forward to welcome you back soon. Kind regards. The Management.
4 out of 5
Recommended
for Everyone
by A verified traveler

CLassic style close to old town

Posted Sep 25, 2017
If you stay at this hotel don't miss to eat at the Cafe Metropole excellent ambiance food service.
Comment from Hotel Management
Sep 27, 2017 by Hotel Métropole, Hotel Management
Dear Sir, Thank you very much for giving your feedback following your recent stay at Hotel Métropole. We are thrilled to read that you fully enjoyed it and we appreciate your kind recommandation for our Café Métropole. We hope to welcome you soon. Kind regards. The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland.

Very comfortable hotel ,close to centre

Posted Sep 24, 2017
Pros: elegant style/ quality fittings in rooms
Cons: Tea /coffee making facility in room
Location: Lose to restaurants, bars
Very comfortable hotel, efficient staff. lacks coffee /tea making facility in room
Comment from Hotel Management
Sep 25, 2017 by Hotel Métropole, Hotel Management
Dear Hugh, Thank you very much for sharing your impressions and feelings following your recent stay at Hotel Métropole. It is a great pleasure to read that you fully enjoyed it especially regarding the quality of the room allocated to you, the professionalism of our staff, and the style of our historical hotel. We have well take in consideration your suggestions about tea and coffee facilities. We are looking forward to welcome you back soon. Kind regards. The Management.
5 out of 5
Recommended
for Everyone
by A verified traveler from san clemente

Loved this hotel!

Posted Sep 21, 2017
Perfectly located. Beautiful hotel. Room was so spacious, clean & comfy. Cute old fashion lift. Staff was wonderful! I'd stay here again in a heartbeat.
Comment from Hotel Management
Sep 21, 2017 by Hotel Métropole, Hotel Management
Dear maureen, Thank you very much for your kind feedback following your last stay in our hotel. We are delighted to see that you are completely satisfied by this one especially regarding the spacious room allocated to you and also the kindness of our staff. We are looking forward to welcome you back very soon. Kind regards. The Management.