Ratings based on 1,310 Verified Reviews

4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Oct 27, 2017
Very clean and well presented hotel. The room was excellent and the bed comfortable. Close to the city centre yet very quiet.
Comment from Hotel Management
Oct 31, 2017 by Gaston Gellens, Hotel Management
Dear T, Thank you very much for your wonderful review of your stay at the Radisson Blu Royal Hotel, Brussels. I am delighted to know that you have enjoyed our “clean and well presented” hotel, as well as your comfortable room! If travelling would take you back to Brussels, I would be honoured to welcome you back! Kind regards, Gaston Gellens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very pleasant

Posted Oct 24, 2017
Didn’t expect much from the hotel as only s two night stay but plesantly surprised.
Comment from Hotel Management
Oct 25, 2017 by General Manager, Hotel Management
Dear Amy, Many thanks for your wonderful review concerning your stay at the Radisson Blu Royal Hotel, Brussels. I am delighted to know that we have exceeded your expectations and that we were able to give you our 100% Satisfaction Guarantee that we strive towards! I would like to thank you for choosing us and it would be my honor to welcome you back again soon! Kind Blu regards, Gaston Gellens
5 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Great place to stay

Posted Oct 8, 2017
Pros: Everything!
Cons: Nothing
Location: Perfect location.
Great location, within 5 minutes walk of Grand Place and metro. Staff couldn't have been more helpful. Excellent extensive buffet breakfast. Heaps of space in the room, lovely decor. Would definitely stay at the Radisson Blu again.
Comment from Hotel Management
Oct 11, 2017 by General Manager, Hotel Management
Dear Kiwi, Thank you very much for your amazing recommendation towards the Radisson Blu Royal Hotel, Brussels! I am delighted to know you had a great time with us and enjoyed the perfect location in the city centre, your spacious room and our Super Breakfast Buffet. Our “helpful” staff thanks you for your kind words, and I am happy to know that you have experienced the 100% Satisfaction Guarantee that we strive towards! Many thanks for choosing the Radisson Blu Royal Hotel and if travelling would take you back to Brussels, I would be happy to welcome you back! Best regards, Gaston Gellens
4 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Good up market hotel in Brussels

Posted Oct 8, 2017
Hotel in ideal centre of Brussels close to Grand Place square. Lovely interior decor. Rooms very new and clean. Staff very helpful. Would recommend it.
Comment from Hotel Management
Oct 9, 2017 by General Manager, Hotel Management
Dear Alan, Many thanks for your great recommendation towards the Radisson Blu Royal Hotel, Brussels! I am delighted to read that you have enjoyed your stay with us in the “ideal centre of Brussels” and that you enjoyed your new and clean room. Besides this, our “very helpful” staff thanks you for your kind words! If traveling would take you back to Brussels, I would be happy to welcome you back to the Radisson Blu Royal Hotel! Kindest Blu regards, Gaston Gellens
4 out of 5
Recommended
for Everyone
by A verified traveler from iran

Posted Sep 1, 2017
it has good room. and it was comfort. it has good breakfast.
Comment from Hotel Management
Sep 12, 2017 by Gaston Gellens, Hotel Management
Dear reza, Many thanks for your 4-star recommendation towards the Radisson Blu Royal Hotel, Brussels! It makes me happy to read that you have enjoyed your good and comfortable room, as well as our Super Breakfast Buffet! I hope to be welcoming you back again soon at the Radisson Blu Royal Hotel in the heart of Brussels! Kind regards, Gaston Gellens General Manager
3 out of 5
by A verified traveler from Wetherby

Disappointing hotel past its best

Posted Aug 29, 2017
Pros: Good service from the concierge. Very central location.
Cons: Room furnishings (dark & dated), room repair, bathroom repair - black grout is unforgivable, proper hair dryer, firmer bed.
Location: Fantastically central, few minutes from the Galleries Royal and Grand Place and the shops, bars, restaurants etc.
Stayed here a few years ago and had a better experience then in an upgraded room. This time the standard room was small and poorly furnished/decorated for the price. Bed was so soft it was uncomfortable. There were bits that needed repair and the bathroom needed an upgrade or at least re-grouting the tiles which were black around the bath. Have to step into the bath for the shower and the space was tight. Hairdryer was the awful box on the wall type in the bathroom and was pathetically weak, also tricky to use. Room faced inward looking over the ground floor restaurant so felt claustrophobic. Overall over-priced. When checking out the receptionist asked how we'd found our room and didn't bother following up when I said 'Not great, was just okay'. the hotel is in a fantastic location for the city and seems busy most of the time and perhaps that has made them complacent. Definitely wont be using it again.
Comment from Hotel Management
Sep 1, 2017 by General Manager, Hotel Management
Dear Sweetpea, First of all, I would like to thank you for reviewing your stay with us. It is comments like yours that help us to improve our daily services and I regret to read that this time we were not able to exceed your expectations. I am happy to read that you have enjoyed our location, indeed perfectly located in the city center of Brussels and I am glad that you have experienced “good service” from our concierge ‘Clef d’Or’ Gregory! However, I am sorry that you did not enjoy your room during your stay with us. Please note that most of our rooms have indeed been renovated in 2015, and we are planning on renovating the remaining rooms as well. Besides this, I would like to apologize that the receptionist did not follow up on your comment during check-out and tried to make it right for you. Know that I have passed this matter on to our Front Office manager and ensure you that this will not happen again. Please do not hesitate to let us know your concerns or issues during your stay so that we can try to give you the best experience possible. I do sincerely hope to have the chance to give you a great stay and welcome you back in one of our renovated rooms for your next visit to Brussels. Best Blu regards, Gaston Gellens
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely central hotel

Posted Aug 24, 2017
Hotel was lovely and the staff both very friendly and knowledgeable about the area, trains, metro etc. Our room was spotless as were all areas of the hotel. Breakfast was varied and plentiful and as an added bonus ran until 11am !!!
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Holly, Thank you very much for your 5-star recommendation towards the Radisson Blu Royal Hotel, Brussels! I am proud to read that you have enjoyed our “lovely” hotel, your “spotless” room as well as out “varied and plentiful” Super Breakfast Buffet. Our “friendly and knowledgable” staff truly appreciates your kind words! I would like to thank you for staying with us and would be honored to welcome you back soon at the Radisson Blu Royal Hotel in the heart of Brussels! Kindest Blu regards, Gaston Gellens
5 out of 5
Recommended
for Everyone
by A verified traveler from Cotswolds

Good location

Posted Aug 24, 2017
Pros: Bar area, staff friendly, rooms clean and comfortable, excellent location
Location: 6 minute walk from Central Train Station, a stones throw from bars & cafes and Grand Place
Excellent 4 day break in Brussels. Took the train to Ghent (30 mins) and Bruges (1 hour). Only 15 mins from the Airport by Train. Train station very clean and ticket office(s) very helpful.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Jackie, Many thanks for your amazing 5-star review regarding the Radisson Blu Royal Hotel, Brussels! I am happy to read that you have enjoyed our hotel and its bar area, as well as our “clean and comfortable” rooms and the “excellent” location in the city center! Indeed, we are perfectly located in the city center of Brussels, close to the famous Grand Place and many great restaurants, cafes and shops! I am glad that you have gotten to enjoy our beautiful city and would love to welcome you back again for your next visit to Brussels! Best Blu regards, Gaston Gellens
5 out of 5
by Michael

Great stay!

Posted Jul 29, 2017 on Hotels
Very close to both the Central train station and also the Grand Place, yet very quiet area. Rooms are nicely appointed and the beds are very comfortable.
Comment from Hotel Management
Aug 8, 2017
Dear Michael, Many thanks for your great 5-star review concerning your stay at the Radisson Blu Royal Hotel, Brussels! I am delighted to know that you have enjoyed your stay with us, indeed closely situated to the train station and many tourist attractions, shops, bars and restaurants. It makes me happy to read that you found our rooms “nicely appointed” and our beds “very comfortable”. I would like to thank you for staying with us and if travelling would take you back to Brussels, I hope to be welcoming you back soon to the Radisson Blu Royal Hotel! Best regards, Gaston Gellens General Manager
4 out of 5
by Xuan

Posted Jul 29, 2017 on Hotels
Nice hotel as usual. Close to everything and good service.
Comment from Hotel Management
Aug 8, 2017
Dear Xuan, Many thanks for your stay at the Radisson Blu Royal Hotel, Brussels and for your great recommendation! Thank you for saying that you found our hotel “nice”, our location “close to everything” and our service “good”. I would love to welcome you again for your next visit to Brussels! Kind regards, Gaston Gellens General Manager