Ratings based on 516 Verified Reviews

4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from northern Illinois

Close to Grand Rapids

Posted Oct 9, 2017
Pros: The beds were comfortable and the location was convenient.
Location: We liked the location because it was easy to get to Grand Rapids where we attended a wedding and it was close to Holland.
The hotel was comfortable, clean, The staff was friendly, and the lobby was decorated nicely for fall. The only problem was the noisy people that came in and out of their rooms up until 2am, which negatively impacted my sleep.
Comment from Hotel Management
Oct 16, 2017 by Front Desk Manager, Hotel Management
We are glad that your overall stay was pleasant with the exception of the other guests' traffic. We hope this will not prevent you from staying with us again. Thank you for your time in sharing your insight, Susan!
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

October 2017

Posted Oct 8, 2017
Location: John Ball Zoo was the reason we were there. Great zoo!
Clean hotel, newly renovated. Excellent breakfast better then others I've had at hotels. Only negative is the surrounding area. Staff were great beds were comfortable. Nice pool and whirl pool.
Comment from Hotel Management
Oct 16, 2017 by Front Desk Manager, Hotel Management
We apologize that the location did not meet your expectation. We are glad that our breakfast made a great impression to your accommodation. We hope you choose us again for your next Grand Rapids visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 5, 2017
Front desk and breakfast staff were all very polite and efficient. Rooms were very clean.
Comment from Hotel Management
Oct 16, 2017 by Front Desk Manager, Hotel Management
We definitely try our best to create a warm and comfortable accommodations. Thank you for choosing our property!
3 out of 5
by A verified traveler from South West Florida

Nice hotel, but iffy area.

Posted Oct 3, 2017
I agree the hotel and the staff were great and clean. No complaints. It's the surrounding that I had a problem with. If you have small children, do not go for a walk outside, don't leave any expensive items in the car (Grand Rapids resident comment). I later found out from people from the area, that the part where the hotel is emplanced does not have the best reputation ( dirty, rundown, suspicious people walking around).
Comment from Hotel Management
Oct 7, 2017 by Front Desk Manager, Hotel Management
We sincerely apologize that our location did not meet your expectation. I am glad to hear that our staff and the hotel itself created a comfortable accommodation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
Pros: Polite staff and clean room
Location: easy to get to off of the highway
Enjoyed the stay although short. Staff was very polite and helpful. They were ready with the morning breakfast on time as advertised.
Comment from Hotel Management
Oct 7, 2017 by Front Desk Manager, Hotel Management
We would be ecstatic to accommodate you for your next stay. Thank you for choosing our property!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis

Great Staff

Posted Oct 1, 2017
Pros: Check in and check out staff were both very helpful. Desk clerk was more than happy to help with computers in business center.
Cons: There were only three packs of coffee. Four would have been nice.
Location: We were there to go to a concert at The Intersection, very good location.
Enjoyed our one night stay. Clean room, comfortable, large bed.
Comment from Hotel Management
Oct 7, 2017 by Front Desk Manager, Hotel Management
We hope you would choose our property for your next city concert visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 14, 2017
All good nice and clean easy acces to down fown. Cant ask for much more for the money.
Comment from Hotel Management
Oct 7, 2017 by Front Desk Manager, Hotel Management
We are pleased that you had a good stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange, California

The hotel was close to a mall and the freeways.

Posted Aug 31, 2017
Cons: Thought Sunday breakfast should have gone later, since usually on Sunday people sleep in a little longer.
Location: The Mall near by was really nice.
We were there only one night, it had everything we needed. The room was clean and comfortable. They had a pool, however we did not use it.
Comment from Hotel Management
Oct 16, 2017 by Front Desk Manager, Hotel Management
Annie, we apologize that our Sunday breakfast hours did not meet your expectation. We hope you would be able to try out our pool and spa in your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome but...

Posted Aug 27, 2017
Staff and the clean rooms were awesome but the tv left something to be desired and the beds were hard.
Comment from Hotel Management
Oct 16, 2017 by Front Desk Manager, Hotel Management
We apologize that some of our hotel amenities were not up to par with your expectations.
4 out of 5
Recommended
for Families
by A verified traveler from Papillion, NE

Older but well maintained

Posted Aug 14, 2017
Pros: Friendliness of the staff was very good.
Cons: Interior decorating
Location: We were there for 3 nights; our wedding place was nearby...main reason for choosing this hotel.
This was a satisfactory stay; the hotel is showing some age but still quite serviceable. The breakfasts were very good; first time I ever got CANADIAN BACON in a hotel/motel complimentary breakfast! We had a room near the elevator...not pleasant to be awakened at 5:00 a.m. by noisy guests! The 2:00 a.m. fire alarm was not a pleasant experience; somehow it was a false alarm but FD was there just to make sure.