Grand Rapids visit
Posted Sep 8, 2016
Hotel check-in took 15 minutes with multiple phone interruptions, hallway carpet was worn and had pungent smell, NO room darkening drapes with exterior lights illuminating window all night, Heat / Cool fan VERY noisy all night, bathroom countertop and bathtub caulk in need of better repair, And worst of all was the constant cacophony of the adjoining expressway traffic 24 /7 !!!!! Pool and jacuzzi were excellent, breakfast was decent, and the chicken fajitas served for dinner were very good, and a pleasant surprise for the price .................. again, personnel were responsive and cordial, but the facilities need updating.