Not on Their A Game
Posted Sep 25, 2016
The hotel itself was ok, and most of the staff was nice, but our experience was not great. The carpeting in our room had wet spots, which perhaps they did not know about, but kind of gross. When I got in bed I noticed there were black stains on the sheets. The next morning I tried to use the hairdryer and it made a terrible noise and smelled like it was burning; luckily my daughter had packed one. We went out for the entire day to do ArtPrize- which was awesome! Upon returning to our room. We found the hairdryer had been replaced, but the room had not been cleaned. Wet towels on the floor, beds unmade. I called down and the manager said they'd see what they could do. Then my husband tried to turn on the TV - it didn't work. He called back down and they said they'd move us to a new room. We had to pack everything up and move it down the hall. A bit of a hassle. The manager was very nice and said he'd adjust our bill. The next morning when we checked out no adjustment had been made and no manager was on site. We were told to call after 9:00. We did - still no manager. The nice guy who answered the phone said he'd call him. When he called us back he told me that they gave us a $20 credit. $20?? I was expecting more than that. We won't be staying here again.
Comment from Hotel Management
Oct 4, 2016 by General Manager, Hotel Management
Thank you for taking the time to share your experience with us. I apologize that we were unable to exceed your expectations during your stay. I have shared your comments with our team so that we can utilize the information to improve our hotel in the future. I hope you are willing to stay with us again so that we can provide you with the stay you deserve.