Desk, laptop workspace, iron/ironing board, free cribs/infant beds
Check availability

Reviews of Comfort Inn Grand Rapids Airport

2.5 out of 5
Comfort Inn Grand Rapids Airport
4155 28th St SE, Grand Rapids, MI

Reviews

8.0

Very Good

Rating 10 - Excellent. 418 out of 1002 reviews" "
Rating 8 - Good. 316 out of 1002 reviews" "
Rating 6 - Okay. 130 out of 1002 reviews" "
Rating 4 - Poor. 67 out of 1002 reviews" "
Rating 2 - Terrible. 71 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Karlie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Burn holes in sheets and curtains, shuttle service is unreliable going to and from airport.
Stayed 1 night in Apr 2024

4/10 Poor

Hannah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on chair and carpet; musty smell in the room
Stayed 1 night in Apr 2024

8/10 Good

Jodi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased. It’s not a top notch hotel because the style and furniture is a little outdated but it is well worth its price. Friendly staff, clean room and bathrooms.
Stayed 2 nights in Apr 2024

8/10 Good

Vanessa, Waterford

Traveled with family
Liked: Cleanliness, staff & service
Property is in desperate need of updating. Insulation/sound proofinv between rooms is non-existent, but felt it was a good value. Ideal location and terrific dining options!
Stayed 2 nights in Apr 2024

10/10 Excellent

JaLyaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Carolyn, Myakka City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of options for eating and convenient to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a king room with pull out couch… loved having two bathrooms and two tvs… gave us some privacy from kids and they had fun too
Stayed 2 nights in Mar 2024

8/10 Good

Jennifer, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient place to stay - they booked cars for me because the shuttle wasn’t running - but there was a lot of uncertainty about what would happen in the morning for my early flight.
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Latrisha

Stayed 1 night in Mar 2024

8/10 Good

Lilli

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Patricia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing worked in the room, tv, refrigerator, microwave, nothing worked. Tried to call front desk and always got a busy signal. Won't stay here again. We only spent one night to fly out in the morning.
Stayed 1 night in Mar 2024

2/10 Terrible

Noah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Stacy, Lakewood

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, only $8 to park while I'm out of town, and only $10 total for my party to take the airport shuttle outside of normal operating hours of 7am to 10pm. Hot breakfast with large selection of food choices.
Stayed 1 night in Mar 2024

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness, staff & service
Nice stay. Loved the park and ride to airport. Friendly staff.
Stayed 1 night in Feb 2024

8/10 Good

Carmen, East Elmhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like most is that it was quiet. There was no noice. I slept well. The bed was comfortable. The staff was very accommodating. I got a complimentary ride to the airport. I would book this hotel again in the future.
Stayed 4 nights in Mar 2024

4/10 Poor

Dave

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The locks on the doors where broken, slimy dirty bathroom floors upon arrive, smelled horrible, just overall grosse and would not recommend. Window screens busted out and laying on the ground in parking lot.
Stayed 2 nights in Feb 2024

8/10 Good

Kathleen

Liked: Amenities, property conditions & facilities
Staff was very helpful and accommodating, allowing me to check in early. Shuttle service is available but to use it earlier than 7am required a fee.
Stayed 3 nights in Feb 2024

8/10 Good

miguel

Liked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Jeffrey

Business traveler
Liked: Cleanliness, staff & service
The staff were sufficiently friendly. I never received room service... Maybe that's not standard anymore? The young woman working the dining area at breakfast kept the place immaculate. Excellent work. The room was rather poorly lit, which was not great. The bed was comfortable, and overall it felt pretty clean. The doors block out ZERO hallway sound, and there were some noisy guests in the hallway a couple times around the time I went to bed.
Stayed 3 nights in Feb 2024

8/10 Good

Michael, Onekama

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception was very good but I was surprised that she was unable to incude my Choice accounts number into the system so I would get credit for this stay. The hotel was very clean and the breakfast lady did a good job. Part of the back parking lot was rough and had water puddles on it.
Stayed 1 night in Feb 2024

10/10 Excellent

JOHN

Stayed 1 night in Feb 2024

8/10 Good

Woojin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Teresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that we could walk to restaurants, and we had a shuttle to the airport.
Stayed 1 night in Feb 2024

8/10 Good

Joyce

Liked: Cleanliness
John did an excellent job getting me to the airport at 0515!
Stayed 1 night in Feb 2024

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Amenities
Reasonable price and accommodations for an overnight stay before or after a flight. Also offers long term parking for $8/day for up to 11 days, or $9/day for 12 of more days. The shuttle to and from the airport is free unless very early in the morning or late at night.
Stayed 1 night in Jan 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Brittney

Disliked: Cleanliness
Housekeeping stomping up and down hallways at 7am yelling “FRONT DESK” - super annoying to wake up to an hour and a half before I needed to be up. Also - dirty
Stayed 1 night in Jan 2024

4/10 Poor

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Kaylene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

CEO

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
For the price, good stay. We requested a 1st floor double queen.
Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was great
Stayed 1 night in Jan 2024

8/10 Good

LAURO

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Kasey

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Blankets were stained, not all lights worked in bathroom
Stayed 2 nights in Jan 2024

6/10 Okay

Kendall

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Santiago

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Reagan

Liked: Cleanliness
Disliked: Staff & service
My plane arrived late (11pm) and when called for the shuttle I was told it stopped at 10 albeit confirming the day before that it ran. A shuttle was eventually sent, driver was great. Check in not so friendly or helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Natosha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service
3* quality hotel. What you would normally expect for this level of hotel. Bathroom was outdated, but room was clean. Breakfast was just meh, but it’s to be expected.
Stayed 2 nights in Dec 2023

2/10 Terrible

Rebecca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't advertise shuttles to and from the airport if their front desk staff decides to pick and choose when they want to provide that service. Nothing like being stuck at the airport and being forced to figure out transportation last minute because they "don't have a driver".
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2023

2/10 Terrible

Virginia

Stayed 2 nights in Dec 2023

8/10 Good

Romesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great
Stayed 2 nights in Dec 2023

10/10 Excellent

linda

Stayed 1 night in Dec 2023

6/10 Okay

Brittany

Stayed 2 nights in Dec 2023