Ratings based on 428 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

great stay

Posted Mar 17, 2017 on Hotels
Very comfortable bed, cleanliness. The staff was friendly and helpful.
Comment from Hotel Management
Mar 23, 2017 by Matt Crandall, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed beds, staff, and cleanliness. We look forward to your next stay.
5 out of 5
by Olena

Great friendly service and sweet perks

Posted Mar 7, 2017 on Hotels
We stayed for one night, heading to the Detroit airport the following day. We stayed in a 2 queen bed room, for 4 adults. The room was cozy-the beds sremedy a tad smaller than a queen, and were close together...and there is one chair in the room (no room for even a small love seat). However, I would definitely stay at this hotel again. The service was GREAT! Checked in late in the evening, and was offered a chewy tummy cookie. These were available for guests all day/night, as well as coffee, lemom water and tea in the lobby. Alex was friendly and efficient checking us in. I also love that the pool and recreation rooms are separate downstairs - and available until midnight. My brothers went in the pool and gym...and the game room with arcade video games and airhockey, what a fun perk I've never seen at a hotel before. The pool was supplied with plenty of towels, and seemed clean. The hot tub looks like it could use a fresh scrubbing and paint (which is common for hotel hot tubs), but overall - great recreation areas downstairs. We also enjoyed the free continental breakfast - make your waffles, oatmeal with Michigan cherries for topping, frittattas, milk choices, coffee and tea and honey, orange and cranberry juice, and even gluten free bread was avaiable. A lot of options. All workers we came across were pleasant and check out was a breeze - great service, especially the employees. Oh, and my brother needed shaving cream, which he was able to obtain from the fron desk.
Comment from Hotel Management
Mar 15, 2017 by Matt Crandall, Hotel Management
Dear Olena, We appreciate that you took the time to review our hotel! We are thrilled to read you enjoyed your stay with us! Thank you for your comments about our rooms, beds, breakfast, service, coffee, water, tea, cookies, pool, and arcade area. We hope to have you stay with us again next time you're in town.
5 out of 5
by Daniel

One of the best!

Posted Feb 27, 2017 on Hotels
This hotel was as close to being perfect as they come, if there were 6 stars, I would have given them as well! Very clean and absolutely beautiful, in a very cozy rustic style (including a well-stocked reading nook in the lobby by the fireplace - very inviting!), great breakfast options and one of the most beautiful pools I've been to in any hotel. Loved every single thing about it, room was spacious and beautiful, stocked with everything we needed (as a plus, we got a 2 queen beds room but one of the beds was actually a king size). If I would have to say anything, it would be a suggestion maybe, for the cleaning personnel to check if the previous guest has left any clock alarms on, as we were all woken up more than an hour before the time we actually planned, LOL. Other than that, this was PERFECT!
Comment from Hotel Management
Mar 15, 2017 by Matt Crandall, Hotel Management
Dear Daniel, Thank you for taking the time to review our hotel. We are thrilled to read you enjoyed your stay! We appreciate your comments about our cleanliness, coziness, breakfast, pool, and rooms! We will be more diligent with our alarm clocks in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Conviently located near our destination

Posted Feb 17, 2017
The hotel desk representative recommended a local favorite restaurant to eat and it was delightful. I know things happen that are not within our control, but I was a little disappointed with breakfast the next morning. The buffet portion of the breakfast wasn't ready, it appeared that the cook was either missing or not working for the day. I'm on a particular diet and had to go down the interstate to find a resteraunt which caused us to rush.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 16, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Good hotel close to everything

Posted Feb 14, 2017
Pros: Food, Staff, cleanliness, rooms
Cons: 1 roll away bed should not cost anything.
Location: Frederik Meijer Sculpture Gardens. Downtown, good pubs on the east side of Grand Rapids.
Everything is only 10 mins away. Nice room with a great TV. Enjoyed my stay. Staff was very nice. Breakfast in the morning was really good.
Comment from Hotel Management
Feb 15, 2017 by Mattc, Hotel Management
Dear Jacob, Thank you for your comments about our breakfast, staff, rooms, and suggestions about our rollaway bed pricing. We hope you will consider us again next time you're in town.
5 out of 5
by Scheli

Will return!

Posted Feb 6, 2017 on Hotels
Great breakfast. Nice clean room. Overall a great stay!
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Scheli, We appreciate your comments about our breakfast, and cleanliness! We hope to have you stay with us again.
3 out of 5
by Lori

Clean hotel. Uncomfortable bed, loud freeway noise

Posted Feb 5, 2017 on Hotels
Check in was fine. Front desk staff was very nice. Hotel smelled clean, room was clean. Bed was horribly uncomfortable. The noise from the freeway kept me awake all night long. Did not sleep well. The hotel was ideally located from the event I had to attend.
Comment from Hotel Management
Feb 8, 2017 by General Manager, Hotel Management
Dear Lori, We were sorry to hear you did not enjoy our beds, and that you were kept up at night with freeway noise. We appreciate your feedback and we will see if anything can be done to remedy this for future guests.
5 out of 5
by Amber

Posted Jan 21, 2017 on Hotels
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Room was spacious and comfortable. The bed was comfortable. The facility was clean and very nice.
Comment from Hotel Management
Feb 15, 2017 by Mattc, Hotel Management
Dear Anonymous, Thank you for your comments about our rooms, bed, and cleanliness. We hope you will stay with us again in the future.