Ratings based on 476 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte

Posted Oct 17, 2017
Pros: perfect location with less than 10 min drive to downtown Grand Rapids and only 3 minutes to Fredrick Meijer Gardens
Location: Loved downtown Grand Rapids. Numerous restaurants and breweries/taprooms. Downtown very much alive with art event. Nearby Meijer gardens phenomenal.
diving tour of Michigan, headed up to M22. Loved Grand Rapids with vibrant downtown and nearby phenomenal Fredrick Meijer Gardens.
Comment from Hotel Management
Oct 18, 2017 by Matt, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your accommodations, and Grand Rapids! We hope you will consider us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Shelby Twp, MI

Posted Oct 9, 2017
Pros: Quiet location on the front side.
Cons: Offering shuttle service during the week. Our group of 3 cars paid about $80 in garage parking fees.
Location: We were attending Art Prize. There were shuttles to the event on weekends but we went on Tuesday and Wednesday. We would've gladly paid.
Great place to stay for Art Prize Event! Only problem was 1 of the 4 rooms we reserved was on the expressway side of the building. I wish the occupants would have told me that, so we could have switched their room. They told me on the day we left. Not the hotel's fault!
Comment from Hotel Management
Oct 18, 2017 by Matt, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location. We are sorry to hear about the shuttle situation during your stay. This complimentary shuttle was offered by Experience Grand Rapids and the times offered were chosen by the providers. We hope that you will consider staying with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lake Orion Michigan

Quiet and convient location for Meier Gardens

Posted Oct 9, 2017
Convienient to Meiijer Gardens and quick freeway ride into Grand Rapids to do anything there. Decent breakfast provided very clean and excellent accomadating staff allowed early check in. Only suggests are for better coffee In lobby to go w/ free cookies and in breakfast area. Room air unit although new did have a Annoying buzz/ hum while on, convienient bar restaurant across the entrance to walk to.
Comment from Hotel Management
Oct 18, 2017 by Matt, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location, breakfast, and cleanliness,. We appreciate your suggestions about the coffee, and letting us know about the air unit.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eau Claire, WI

Very conveniently located.

Posted Oct 6, 2017
Pros: See above!
Location: Very convenient location near the Mejier gardens. Easy to get to downtown area or anywhere on the beltline.
An excellent experience. Friendly, helpful staff. Hotel has all the necessary amenities, 24 hr. cookies and coffee a plus! Good breakfast, free internet, next to interesting restaurant. Location on the beltline made getting anywhere we needed to go easy.
Comment from Hotel Management
Oct 18, 2017 by Matt, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our location, staff, breakfast, Internet, and cookies! We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 2, 2017
It was great and relaxing Bbbb Bbbb hhggggghhhhhhhhhhhbvvvgggghgghhhhhbbbbhbhbhhbbbnnnjjj
Comment from Hotel Management
Oct 18, 2017 by Matt, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and thought it was relaxing. We look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel close to everything.

Posted Aug 17, 2017
This is a nice hotel just off the Interstate so pretty laid back, but close enough to drive to everything in the area and downtown Grand Rapids. It's a great alternative to a typical airport hotel. Hotel staff are very friendly and helpful, rooms are perfectly fine and hospitable. They have treats available in the lobby. You won't be disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Highland Village, TX

Convenient to lots of activites

Posted Jul 28, 2017
Pros: Great breakfast buffet
Cons: Better attention to the pool chemical balance and softer beds.
This location was nicely placed for the activities we were doing. The breakfast choices were great. Lots of food available. Beware of the pool. The chemical balance is off so my kids skin ended up reacting to the water. The pillows are the feather type so if you have allergies be sure to ask for the synthetic ones.
Comment from Hotel Management
Jul 31, 2017 by Matt, Hotel Management
We are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Our mattresses are less than 2 month old, Serta 5000 brand so they may not be broken in yet. I assure you that our pool chemical balance is as it should be, we take that very seriously. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
4 out of 5
by Trina

This traveler left a rating score only Posted Jul 19, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

LOCATION, LOCATION, LOCATION!

Posted Jul 19, 2017
We discovered that you can get anywhere in the greater Grand Rapids area -easily- from E. Beltline Rd!
5 out of 5
by James

Nice place

Posted Jul 18, 2017 on Hotels
Nice place. We have stayed there on prior visits to Grand Rapids.