Ratings based on 134 Verified Reviews

4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

Conviently located near our destination

Posted Feb 17, 2017
The hotel desk representative recommended a local favorite restaurant to eat and it was delightful. I know things happen that are not within our control, but I was a little disappointed with breakfast the next morning. The buffet portion of the breakfast wasn't ready, it appeared that the cook was either missing or not working for the day. I'm on a particular diet and had to go down the interstate to find a resteraunt which caused us to rush.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Good hotel close to everything

Posted Feb 14, 2017
Pros: Food, Staff, cleanliness, rooms
Cons: 1 roll away bed should not cost anything.
Location: Frederik Meijer Sculpture Gardens. Downtown, good pubs on the east side of Grand Rapids.
Everything is only 10 mins away. Nice room with a great TV. Enjoyed my stay. Staff was very nice. Breakfast in the morning was really good.
Comment from Hotel Management
Feb 15, 2017 by Mattc, Hotel Management
Dear Jacob, Thank you for your comments about our breakfast, staff, rooms, and suggestions about our rollaway bed pricing. We hope you will consider us again next time you're in town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
Room was spacious and comfortable. The bed was comfortable. The facility was clean and very nice.
Comment from Hotel Management
Feb 15, 2017 by Mattc, Hotel Management
Dear Anonymous, Thank you for your comments about our rooms, bed, and cleanliness. We hope you will stay with us again in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Cons: We found the heating system unworkable, and the room often too hot
In the present era you need to offer breakfasts more attuned to lighter and more nutritious eating.
Comment from Hotel Management
Jan 7, 2017 by Front Office Manager, Hotel Management
Dear Anonymous, We were sorry to hear about the heater issue you experienced during your stay. Please let us know if something isn't working in the future and we will send our maintenance team to make it right or accommodate you with a room move.
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy On Easy Off

Posted Dec 29, 2016
Great place off of I-96. Very clean rooms and bath. Friendly staff in lobby area and kitchen area. Beds a bit hard but okay!
Comment from Hotel Management
Feb 15, 2017 by Mattc, Hotel Management
Dear Anonymous, We appreciate your comments about our location, cleanliness, and staff. We are sorry to read you thought our beds were uncomfortable, but thank you for the input. We hope to see you again next time you visit Grand Rapids.
4 out of 5
Recommended
for Families
by A verified traveler from Detroit

Underrated

Posted Dec 27, 2016
Pros: See above. Would definitely stay here again.
Cons: Value for this hotel was above average. Breakfast buffet was adequate for "off-peak" pricing but would need to be stepped up for peak season pricing.
Staff was friendly, accommodating, and well trained. Lobby was well appointed and decorated nicely to celebrate Christmas. Room was very clean. This hotel & room were better than any 3 star hotel I've stayed at in the last several years. No on-site restaurant.
Comment from Hotel Management
Feb 15, 2017 by Mattc, Hotel Management
Dear J.D., We appreciate your comments about our buffet, pricing, staff, cleanliness, and decor! We hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location...

Posted Dec 11, 2016
Pros: I enjoy my stay at this location.
Cons: A bit more attention to detail.
Location: Food options are reasonable.
This location suits my needs for proximity to various destinations. Clean, quality and affordable on Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler from Livonia

Excellent stay in Grand Rapids

Posted Dec 4, 2016
Perfect stay from start to finish. Staff were very kind and helpful. Most importantly the best was quite comfortable! I will be staying here again.
5 out of 5
Recommended
for Couples
by A verified traveler from Toronto, ON

Excellent clean, friendly place to stay on travel

Posted Nov 22, 2016
Pros: Clean, quiet and very friendly staff.
Cons: Nothing, every one of our needs was met. Quiet, bed was very comfortable.
Location: Excellent restaurant within walking distance, we wanted a pleasant place to break up our drive to Chicago.
Clean modern quiet break with excellent restaurant in walking distance. We would be happy to stay here again. Staff were excellent, very helpful and friendly. A perfect place to stop en route to Chicago. Breakfast was 1st class.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Hotel is really quite pretty. Friendly staff.

Posted Oct 10, 2016
Pros: Cleanliness, location, free parking, pretty rooms
Cons: N/A
Location: Downtown Grand Rapids is close by, easy access to freeway to downtown.
Room was clean and beds were very comfortable. Continental breakfast is a nice touch. Food is great and there is a wide variety to choose from