Ratings based on 526 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from New Jersey
HMMMMPosted Nov 28, 2017
Pros: Pool was nice. Breakfast was alright. Staff was friendly,
Cons: Get rid of those towels and find a way to clean them without them smelling like strong chemical insecticides. Throw the sandpaper ones away.
Location: Location was where I needed to be. No takeout menus in the rooms. The Gravity restaurant in the same parking lot is nice..
The room decor was dreary, I had to go out and buy a towel because the ones provided were like rough sandpaper and worse then that smelled very strongly of bug spray and disinfectant. If you were to dry yourself with them you smelled like the bug spray/disinfectant. I closed the bathroom door one night and when I went in that smell was like a sledgehammer. Also, there was a huge black bug crawling up the wall in my room. I swatted it and it fell to the ground and escaped. You could also hear your neighbors TV and voices loudly thru the walls. The pool was nice....the gym small.... and the breakfast was satisfactory.
Comment from Hotel Management
Dec 1, 2017 by Matt, Hotel Management
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We were sorry to read about the towel issue you expereinced and we will be sure to look into this. We hope for another opportunity to exceed your expectations. Should you have any concerns during or after your stay, please reach out to any of our employees directly.
Almost like homePosted Nov 19, 2017 on Hotels
Easy access to downtown Grand Rapids. The hotel offered everything I needed during business trip - rooms are well equipped and comfortable. Love that coffee is available all day and gym and pool have convenient hours.
Posted Nov 19, 2017 on Hotels
Beware of the showerPosted Nov 6, 2017 on Hotels
Hotel was very nice. Breakfast was amazing. The one complaint I have is the "body" hair left all over the shower. It was really gross.
Comment from Hotel Management
Nov 9, 2017 by Matt Crandall, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel and breakfast offering. We are so sorry to read about the shower issue you experienced. We will be sure to pass this on to our housekeeping management so we can do better in the future. We hope you will consider us again.
for Everyoneby A verified traveler from Ludington Mi.
Family Tree Visit 2017Posted Nov 2, 2017
Pros: Clean , Staff helpful , free parking , next to I 69 expressway
Cons: no comment
Location: great location , great things to do.
Nice hotel Location convenient for travel to other points of interest.
Posted Nov 1, 2017 on Hotels
for Everyoneby A verified traveler from Dundee
Great LocationPosted Oct 23, 2017
Stayed here for Grand Rapids Comic Con, the location was great, the rooms were clean and the bed was very comfortable. I've stayed at about a hundred hotels (literally), and this one is close to one of my favorites I've stayed at.
vacationPosted Oct 22, 2017 on Hotels
Wonderful hotel at Grand Rapids,MichiganPosted Oct 20, 2017 on Hotels
It was awesome! We had a wonderful time.The room was so clean and comfortable.Breakfast was amazing.We used the pool and hot tub clean and very nice. Also loved the area. Service was wonderful and very friendl. Will be back again.
Posted Oct 19, 2017 on Hotels
The hotel was clean and conveniently located, but the bed was not comfortable.