Indoor pool, open 6 AM to 11 PM, pool umbrellas, sun loungers
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Reviews of Hampton Inn Grand Rapids-North

2.5 out of 5
Hampton Inn Grand Rapids-North
500 Center Dr NW, Grand Rapids, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 392 out of 702 reviews" "
Rating 8 - Good. 188 out of 702 reviews" "
Rating 6 - Okay. 63 out of 702 reviews" "
Rating 4 - Poor. 38 out of 702 reviews" "
Rating 2 - Terrible. 21 out of 702 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast, just what we needed thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fitness area was exceptional!!
Stayed 2 nights in Apr 2024

8/10 Good

roy

Liked: Cleanliness, staff & service, property conditions & facilities
stayed 1 night.
Stayed 1 night in Mar 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very polite receptionist! Also the room was cozy!
Stayed 1 night in Mar 2024

10/10 Excellent

Cuddy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay here the hotel property was very well taken care of, no trash in parking areas, the rooms were big and well kept. The staff was extremely hospitable Tammy and accommodating. The property is seated in an excellent area for eating, shopping, and attractions. Most of which are in walking distance depending on the weather.
Stayed 2 nights in Mar 2024

6/10 Okay

kelly

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pool was a little dirty and the trash can in our room was nasty
Stayed 1 night in Mar 2024

10/10 Excellent

Teddy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Katla

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The gym was amazing
Stayed 1 night in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024

2/10 Terrible

tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice
Stayed 1 night in Mar 2024
Response from Hampton Inn Team and Management on Mar 16, 2024
Tammy, Thank you for the feedback that all was clean and nice, our apologies for not meeting your expectations. We hope that if you are in the area again in the future you will give us another opportunity. Make it a great day!

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and quiet
Stayed 1 night in Mar 2024
Response from Hampton Inn Management and Team on Mar 16, 2024
Kevin, Thank you for the great review and feedback, we are glad that you enjoyed your stay and hope to see you again soon! Make it a great day!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl working at the front desk the day I checked in with made me feel like a family Member and a great friend. She was amazing and deserves an award!!!!
Stayed 1 night in Mar 2024
Response from Hampton Inn Management and Team on Mar 16, 2024
Jessica, Thank you for the great feedback, we share these reviews with our entire team, and they always love to hear kudos! We hope to see you again soon! Make it a great day!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

BALASUBRAMANIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kyla

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had a nice room.
Stayed 1 night in Mar 2024
Response from Hampton Inn Management on Mar 4, 2024
Kyla, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

2/10 Terrible

Jessica

Traveled with group, Traveled with family
Disliked: Staff & service, amenities
I will never support this company ever again. Planned a fun girl's trip and as soon as we walked into our room we were hit with a strong Marjuana smell. So bad that one of us were having breathing issues. Requested room change and was denied. Requested to rent another room and was denied. Staff did not accommodate at all and were incredibly rude. Had to move to hotel across the street 2 hours into our stay and they refused to refund, lied saying Expedia has to refund because it's third party. My sister called again to request a refund and they were disrespectful and hung up on her. Shame on you.
Stayed 1 night in Feb 2024
Response from Hampton Inn Team on Mar 16, 2024
Jessica, Thank you for the feedback in regards the issues you experienced at our hotel. We have shared this with our management team and hope that they have reached out to you for assistance. Make it a great day!

8/10 Good

Lisa, Richmond

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Mar 4, 2024
Lisa, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Gabriela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option!!
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Mar 4, 2024
Gabriela, Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

8/10 Good

Catherine

Stayed 1 night in Feb 2024

10/10 Excellent

Sherre, Tumwater

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous customer service and very clean and newly remodeled rooms. Highly recommend!!
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Mar 4, 2024
Sherre, Thank you for the great review and feedback of your stay with us, we share this feedback with our entire team! We hope to see you again soon! Make it a great day!

4/10 Poor

kelly

Traveled with group
Liked: Cleanliness, property conditions & facilities
Truly unfortunate timing. There was a rowdy group of people that was present… management didn’t resolve situation for almost 2-2.5 hours. When we spoke with management in the morning, all we got was a “sorry”. Hampton inn is usually a solid family base, and it felt like it should’ve been dealt with quicker in the early wee hours of the morning.
Stayed 1 night in Feb 2024
Response from Zoey Adkins on Feb 19, 2024
Hello!First and foremost, I want to thank you for taking the time to review your stay at the Hampton Inn Grand Rapids North. We appreciate our guest's feedback, both positive and negative. I apologize that your stay with us was not up to standard and that we failed to provide a timely response to the situation at hand. I will be working with my staff and using this experience as a training opportunity with my staff. I hope you are willing to give us a second chance and that we can earn your business back.

10/10 Excellent

Janet, Apex

Parking was a problem because a couple of large trucks were allowed to park horizontally, taking up close to 20 spaces. Was forced to park at the hotel next to the Hampton Inn. I was told this occurrence was unusual, but I was not offered an apology. Otherwise, my stay was great.
Stayed 2 nights in Feb 2024
Response from Hampton Inn Management on Mar 5, 2024
Janet, Thank you for the 5 star review, our apologies for the trucks that were impeding our parking lot, we hope you will come see us again soon! Make it a great day!

10/10 Excellent

Mackenzie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Mar 4, 2024
Mackenzie, Thank you for the great 5 star review, we hope to see you again soon! Make it a great day!

10/10 Excellent

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Clean facility with friendly staff. Very convenient location with great shopping and dining options.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Mar 4, 2024
Thank you for the great review and feedback, we share this input with our entire team! Please come back to see us again soon! Make it a great day!

10/10 Excellent

Lee Ann

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay while in Grand Rapids overnight for business.
Stayed 1 night in Feb 2024
Response from Zoey Adkins on Feb 20, 2024
Lee Ann, Thank you for taking the time to review your stay at the Hampton Inn Grand Rapids North! We are delighted that you had a pleasant stay with us and look forward to you staying with us again!

10/10 Excellent

David, Grand Rapids

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love our stays here. Friendly and great service. Generally one of the better breakfasts served as well.
Stayed 3 nights in Feb 2024
Response from Zoey Adkins on Feb 20, 2024
David, thank you for the kind words regarding your stay at the Hampton Inn Grand Rapids North. I'm so glad to hear you enjoy coming to the property and that we have your repeat business. I'll be sure to pass along your review to my staff and let them know they're doing an excellent job. We look forward to you staying again!

8/10 Good

David

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far, so good.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
Brian, Thank you for the review, Travel Safe and come back to see us again soon! Make it a great day!

10/10 Excellent

Reenie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
Reenie, We appreciate the great feedback and hope you will see us again soon! Make it a great day!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Able to check in early
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
Kristin, Thank you for the review and feedback, we share all feedback with our team! Make it a great day!

8/10 Good

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ham on Feb 14, 2024
Alvaro, Thank you for the great review, we hope to see you again soon! Make it a great day!

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
John, Our apologies that we did not seem to meet your expectations. We realize that we are at the tail end of our renovation updates, and we hope that you will give us another opportunity in the future. Make it a great day!

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Well suited for our needs.
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
Jamie, Thank you for the review and feedback, we hope to see you again soon! Make it a great day!

8/10 Good

kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Staff was pleasant
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
Kelly, Thank you for the review and feedback, we share this with our entire team regularly. We hope to see you again soon! Make it a great day!

2/10 Terrible

Laurie

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hampton Inn Management on Feb 14, 2024
Laurie, Our apologies that we did not seem to meet your expectations. We realize that we are at the tail end of our renovation updates, and we hope that you will give us another opportunity in the future. Make it a great day!

10/10 Excellent

david

Traveled with family
Our smoke alarm had plastic wrapped around it and a rubber band. Our light is missing in the bathroom. Dust around areas from sanding or something. Overall happy with the place. Great location.
Stayed 2 nights in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
David, Thank you for reaching out, we have shared your concern with our maintenance team. It seems that following room renovations we may have missed the paint protection around the fire alarm. We have addressed this issue and hope to see you again soon! Make it a great day!

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great, with new renovations very evident. Joi, who handles the breakfasts, is beyond fabulous. The only negative we had, was the bathroom was clean & nice, but not very accommodating of 2 people. We could not both put our toiletries in the bathroom. BUT everything else was great!
Stayed 2 nights in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Debbie, Thank you for the feedback on your stay with us, we hope to see you again soon! Make it a great day!

8/10 Good

Madelyn

Traveled with family and small children
Nice rooms, elevator kind of worried me first time we used it but didn’t break on us. Staff was nice and service was fast.
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Madelyn, Thank you for your feedback, we have shared your elevator concern with our maintenance team. Make it a great day!

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!

10/10 Excellent

JAMIE

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk staff. Comfortable rooms and very clean.
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!

8/10 Good

Logan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abc
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Logan, Thank you for the review, we share all comments with our team, we hope to see you again soon! Make it a great day!

6/10 Okay

michael

Traveled with family and small children, Traveled with family
Just another hotel Needs a very thorough cleaning top to bottom Pool cold and bugs in the pool area
Stayed 2 nights in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Michael, Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, clean rooms and great location. It was close to Hobby Lobby, shoe stores and restaurants. The drive to Van Andel was about 10 minutes.
Stayed 2 nights in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
We were only there from about 10:30 PM- 7:00 AM but was one of the cleanest hotels we have ever stayed in. Smelled fresh and not musty. We travel to GR a lot of sports and we WILL be staying here again. Great breakfast as well!
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!

8/10 Good

Stevanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Hampton Inn Management on Feb 14, 2024
Thank you for the review and feedback, we use all guest feedback to work with our team to improve! We hope to see you again soon! Make it a great day!