Ratings based on 249 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 26, 2017
Both treadmills in the fitness room were not working and the exercise bike was loud and squeaky
5 out of 5
by Ricky

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Ricky, Thank you for the five star review! We are so pleased to found our service to be excellent and we hope to see you back with us the next time you visit Grand Rapids. Best wishes, Rob T General Manager
5 out of 5
by JoAnna

Posted Feb 3, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear JoAnna, Thank you for the five star feedback! We appreciate your business and hope you can always count on us to deliver an exceptional stay whenever you are in our area. Please come back and see us again soon! Sincerely, Rob T General Manger
5 out of 5
by Denise

Comfy Trip

Posted Jan 29, 2017 on Hotels
It was great. Very comfortable, clean, and nice.
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Denise, We truly appreciate the kind words you had to offer regarding your most recent stay at our hotel! We always strive to offer a stay that is better than expected and I am glad we were able to deliver a great stay for you! We will take all of your feedback to heart so we can continue to offer the best possible experience for you and any of our guests. We look forward to seeing you back with us again soon. At your service, Rob T General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, MO

always a pleasure

Posted Jan 24, 2017
Pros: close to airport and freeway. Great beds.
Location: Very close to many restaurants and shopping.
easy access to freeway and airport. Very pleasant
Comment from Hotel Management
Feb 19, 2017 by Rob T, Hotel Management
Dear Ann, Thank you for the feedback on your recent stay. I am so glad we were able to provide a great option for your visit to the area. We hope we will have the opportunity to have you with us again soon. Best wishes, Rob T General Manager
2 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Traveler, Please accept my thanks for your recent stay at our hotel and for the rating you have provided us. It is always helpful to hear about what we did well and areas we can work to improve. I will be sharing your review with our staff and we hope that anytime you are back in our area you can count on us to provide the clean comfortable stay you have come to expect. With appreciation, Rob T General Manager
4 out of 5
by A verified traveler

Posted Jan 21, 2017 on Hotels
Good location for business with service, cleanliness & room comfort at a very acceptable level...as expected for a Hampton Inn..
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Traveler, I appreciate your taking the time to offer a review on your recent stay at our hotel. We value your business and I am very pleased you found the staff to be of the quality you should always expect from a Hampton Inn and Suites. If there is anything we can do to be of further assistance to you, please feel free to let us know. Come back and see us again soon! Best Regards, Rob T General Manager
5 out of 5
by Elinore

Great parking

Posted Jan 21, 2017 on Hotels
Shuttle fellas were great
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Elinore, Thank you so much for providing a review of your recent stay at our hotel. I will be certain to share your comments with the staff, especially our drivers. We will certainly be happy to be at your service the next time you visit the area and hope to see you again soon! Kindest regards, Rob T General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to our destination.

Posted Jan 17, 2017
Pros: Comfortable
Cons: Easier to find
Location: Good location
Hotel was hard to find from the street. Need more signs to show where it is.
Comment from Hotel Management
Feb 19, 2017 by Rob T, Hotel Management
Dear Traveler, We appreciate your business and I know the secluded nature of our location can be challenging. Now that you know where we are located I trust that it will make your next visit go that much smoother. I hope you will still be able to count on us as an option for your lodging needs when ever your travels bring you back to Grand Rapids and we hope to be of service to you again soon. Best Wishes, Rob T General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great facility

Posted Jan 9, 2017
Pros: The room was clean and comfortable.
Cons: The elevator was very noisy each time it stopped.
Location: It was away from the city noise but within 1 mile of all the restaurants and the event we were there for.
The staff was excellent as was the facility. Close to shopping and restaurants.
Comment from Hotel Management
Feb 19, 2017 by Rob T, Hotel Management
Dear Traveler, Please accept my thanks for your recent stay at our hotel and for the feedback you have provided us. It is always helpful to hear about what we did well and areas we can work to improve. I will be sharing your comments with our staff and we hope that anytime you are back in our area you can count on us to provide the clean comfortable stay you have come to expect. With appreciation, Rob T General Manager