Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 7, 2016
We really enjoyed staying here. The continental breakfast was great!
Comment from Hotel Management
Jan 11, 2016 by Andrea, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2016
As in other reviews hotel is tucked away, which makes it quiet, but yet still a great location to get to Woodland Mall, Rivertown Crossing Mall, & also Van Andel Arena. There are many restaurants to choose from nearby. Breakfast a very nice selection which included sausage, waffles, hard boiled eggs, oatmeal, fresh fruit, & more. Each member of our family found a personal favorite and had plenty to eat. Staff in the breakfast area were helpful and friendly. I didn't realize there would also be a fridge and microwave in our room, which turned out to be handy for keeping and reheating leftovers. At check in we were informed that the hot tub was out of order, not a huge deal for us. The pool went up to 4 feet deep, which was ideal for our family to comfortably swim with our children ages 8 & 11. When he wasn't swimming my husband enjoyed the exercise room that's visible to pool area next door. Although during check in we did have to wait a minute for someone to come to the desk, she was friendly. The next evening we came down to the little store and thought about purchasing something, but with no price marked, and no one at the desk to ask, we decided we didn't really need anything and left. Other than that, we used the doors close to our car for exiting and entering (very convenient). Check out was to the point and quick. Overall, it was clean and had a great location, we would definitely choose this hotel again.
Comment from Hotel Management
Jan 11, 2016 by Andrea, Hotel Management
Thank you for your review!
3 out of 5
Recommended
for Couples
by LAURA

A smile can go a long way

Posted Oct 26, 2015 on Hotels
the person at the front desk was a little dry. Maybe she was having a bad day.
Comment from Hotel Management
Jan 9, 2016 by Andrea, Hotel Management
Thank you for sharing your comments!
5 out of 5
Recommended
for Families
by Jennifer from Kalkaska

Family get away

Posted Oct 19, 2015 on Hotels
The stay was great. Wish the pool temp was at the required 86 it was a lot colder then that and it wasn't circulating like it was supposed to. The hot tub was great temp. Very clean hotel and quit. A good variety of breakfast foods. Close to a lot of stores.
Comment from Hotel Management
Jan 9, 2016 by Andrea, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 14, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Andrea, Hotel Management
Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sterling Heights, MI

Great hotel near the airport and shopping district

Posted Oct 12, 2015
Pros: Location, cleanliness, breakfast
Cons: Better quality toilet paper.
Location: We were conveniently located near shopping, restaurants, airport, downtown GR and other attractions. The area was very nice and seemed safe.
We stayed in a king bed studio suite. The room was spacious and everything was nice. The mattress and pillows were a bit uncomfortable, but that is a personal preference thing. The bathroom was nice and included a decent hair blow dryer. Everything was clean and smelled fresh. The complimentary breakfast was awesome. They had a wide variety of foods and everything was good. We did not use the pool, hot tub or fitness room, but they all looked nice. The only issue I had with the hotel was that the toilet paper was too cheap, it was a tad rough.
Comment from Hotel Management
Oct 19, 2015 by Andrea, Hotel Management
Thank you for your review.
5 out of 5
Recommended
for Getaway With Friends
by Cynthia

Posted Oct 6, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Andrea, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Suburban Chicago

Hampton near Grand Rapids Airport

Posted Oct 5, 2015
Nice 1 night stay. Good exercise room and pool, good breakfast choices.
Comment from Hotel Management
Oct 19, 2015 by Andrea, Hotel Management
Thank you for your review!
4 out of 5
Recommended
for Couples
by A verified traveler

Grand Rapids Stay

Posted Oct 4, 2015 on Hotels
Our first stop on our vacation up to Traverse City and Mackinac Island. This is a very nice hotel in an area with a lot of restaurants and shops. Our GPS had a little trouble with the location but finally got there. Would stay again.
Comment from Hotel Management
Dec 19, 2015 by Andrea, Hotel Management
Thank you!
5 out of 5
Recommended
for Families
by John

Posted Oct 2, 2015 on Hotels
Comment from Hotel Management
Dec 5, 2015 by Andrea, Hotel Management
Thank you for your review.