Ratings based on 256 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Apr 26, 2017
Both treadmills in the fitness room were not working and the exercise bike was loud and squeaky
4 out of 5
by mary k.

This traveler left a rating score only Posted Apr 4, 2017 on Hotels
4 out of 5
by Tammara

Wonderful family getaway

Posted Apr 2, 2017 on Hotels
Pool was very cold to swim in
5 out of 5
by Christy

Sports team friendly!!!

Posted Mar 23, 2017 on Hotels
We brought a group of twenty girls and approximately 12 parents for a weekend sports tournament. The hotel was very accommodating in allowing us to use the breakfast area for a late night pizza dinner and even provided our girls with a bucket full of fresh fruit to take to the tournament the next day!!
5 out of 5
by Kenneth

Grand Rapid hotel

Posted Mar 22, 2017 on Hotels
Very close to the airport, clean and friendly service.
5 out of 5
by Evelyn

Exceptional Service

Posted Mar 21, 2017 on Hotels
The front desk personnel were very friendly and efficient. They accommodated our needs to arrive early. The beds and pillows were very comfortable. Even though there were a lot of children staying that night, the rooms were quiet.
5 out of 5
by Gary F

Very good

Posted Mar 20, 2017 on Hotels
Verrrry nice room. Glad I was able to find hotel (hint, hint)
5 out of 5
by James M.

Great value

Posted Mar 12, 2017 on Hotels
Very nice staff. CLEAN facilities. QUIET ! !
5 out of 5
by Ricky

Posted Feb 7, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Ricky, Thank you for the five star review! We are so pleased to found our service to be excellent and we hope to see you back with us the next time you visit Grand Rapids. Best wishes, Rob T General Manager
5 out of 5
by JoAnna

Posted Feb 3, 2017 on Hotels
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear JoAnna, Thank you for the five star feedback! We appreciate your business and hope you can always count on us to deliver an exceptional stay whenever you are in our area. Please come back and see us again soon! Sincerely, Rob T General Manger