Ratings based on 619 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Highland, MI

Great Hotel Good Value

Posted Aug 17, 2015
Pros: The closeness to the action in downtown GR.
Cons: Freeway noise.
Location: Walked across the blue bridge, when they were having a dance contest on the bridge. Walked to BOB's. Had a great dinner. Saw the sights.
I enjoyed my stay at the Holiday Inn. It was close to downtown and all the action.
Comment from EPC
Aug 24, 2015 by Caitlin, EPC
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Close to Founders Brewery

Posted Aug 12, 2015
We came to Grand Rapids to check out Founders Brewery. We picked this hotel since it was in walking distance. Nothing fancy for the hotel but our room was clean and the staff was nice so we would stay here again.
Comment from EPC
Aug 14, 2015 by Caitlin, EPC
Dear Tina, Thank you for taking the time to post about your stay at the Holiday Inn Grand Rapids Downtown! Our downtown location certainly does make visits to the many breweries easy! We look forward to seeing you the next time you visit Grand Rapids. Safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 2, 2015
Overall nice hotel. .. however two of the days housekeeping did not come. I had to call in order for my room to get cleaned... not a happy camper. They couldn't do anything about giving me any money back, but they gave me a free appetizer from the restaurant.
Comment from Hotel Management
Aug 5, 2015 by Caitlin, Hotel Management
Thank you for taking the time to post about your stay at the Holiday Inn Grand Rapids Downtown. We pride ourselves on excellent guest service, so I am sorry to hear that in your case we missed the mark. We hope you will return so we can show you the true level of service we aim to provide. Safe travels!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great alternative for convention attendees

Posted Jul 11, 2015
Location: Several wonderful museums just steps away!
I was attending a national music gathering. This hotel is very conveniently located, just a few minutes walk across one of the footbridges to convention center. But it was a quieter and calmer alternative to the other hotels closer to De Vos Place and I slept very well each night after those busy days. I also love the "greenness" of this Holiday Inn, and there seems to be a real intentionality about it, far beyond all the signs and reminders That is something very important to me. The staff was highly professional and very pleasant and welcoming I also enjoyed the Pearl Street Grill offerings. I am a vegetarian and it is not always easy to find good vegi-friendly meals at reasonable prices in restaurants attached to hotels. good job, HI Grand Rapids!
Comment from Hotel Management
Jul 13, 2015 by Caitlin, Hotel Management
Dear Dee, Thank you so much for taking the time to post about your stay with us! I am so glad to hear that you were both able to relax and find some meals that suit your dietary preferences! We hope to see you next time you find yourself in Grand Rapids!
3 out of 5
by A verified traveler from Grand Rapids, MI

Came here to relax and got the Opposite...

Posted Jul 6, 2015
Pros: The parking and WIFI are included.
Location: The Museum is nearby.
We checked in at the holiday inn and Brandon was polite and professional. Then, we went to our room which smelled awful. It smelled like old musty sewage. We had already unpacked and we thought the smell might air out and weren't trying to be problematic. After not sleeping well the first night, we informed the guest services. The lady she said she would let the maid service know about this. The maid service came and the smell was still there, nothing changed. Called the front desk and the staff let us check into a new room. The room was so much better! That night we put our breakfast sign on door at 10pm (well before the cutoff) and the next day it was still there hanging on our door. Called the staff and they made up for it by having us dine in the restaurant comped. I wonder if the server saw our complimentary card?? because she did not come to our table for 10 minutes. Then, 10 minutes after that, she took our drink orders. The restaurant was not busy, lots of empty tables, and the table next to us came in after and had gotten drinks instantly. it was about 15 minutes after that we got our orange juice. There was no apology or explanation for the wait. The food was not good at all. See for yourself. Overall: Overall, the hotel is old, needs some updating. The furniture looks ancient. More importantly, the front desk staff is very nice and professional. Pet friendly: Yes. Unfortunately, not much grass for pets. Food: The restaurant food was below av
Comment from Hotel Management
Jul 8, 2015 by Caitlin, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

In town for a conference

Posted Jun 8, 2015
I stayed for 2 nights for a local conference. This hotel is in a great location and is a great facility. The staff was great and I have no issues whatsoever with the hotel or my stay. Will stay here again if I return to town.
Comment from Hotel Management
Jun 10, 2015 by Caitlin, Hotel Management
Thank you for posting about your recent stay with us! We look forward to seeing you again the next time you're in Grand Rapids - safe travels!
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location

Posted Jun 2, 2015
The hotel appears to need a little updating. The cover on the air-conditioning unit was not on it tightly and there were some patched areas in the walls. There was no microwave or fridge in the room. The room smelled a somewhat musty. None of these were "deal breakers" but I was expecting a little nicer room for the cost. Parking was free and convenient. Hotel was in walking distance of the downtown area. The pool was small and near the elevator. The dining room offered good food for a reasonable price. When we needed help with something in our room, a maintenance person was promptly dispatched and completed the work in a professional manner. I would probably stay there again.
Comment from Hotel Management
Jun 8, 2015 by Caitlin, Hotel Management
Thank you for posting your candid review about your recent stay with us. As the only hotel downtown with complimentary parking for our guests, it just adds to the value of your hotel room! We hope to see you again soon - safe travels!
5 out of 5
Recommended
for Business Travelers
by Christopher from Cincinnati

Great hotel and location

Posted Jun 1, 2015 on Hotels
I was in town for business at convention center (DeVos Place). It was an eight minute walk to the convention center and to the downtown area in general. Hotel staff was friendly and helpful. My room had a funny smell to it, but otherwise, zero complaints. Highly recommended!
Comment from Hotel Management
Jun 4, 2015 by Caitlin, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
3 out of 5
by A verified traveler

You'll need ear plugs

Posted May 28, 2015
Pros: Nicely appointed, polite staff.
Cons: Noise dampening windows.
The hotel is located directly next to the main highway. Traffic noise kept me up all night.
Comment from Hotel Management
May 30, 2015 by Caitlin, Hotel Management
I am so sorry to hear that your sleep was disturbed due to traffic noise during your stay with us! For your next stay, I would definitely recommend one of our King Location rooms - they are in the corner of our building farthest from the expressway, and boast a beautiful view of Downtown Grand Rapids! Safe travels!
5 out of 5
Recommended
for Personal Event
by Bridgette from Arkansas

I recommend this hotel/location.

Posted May 27, 2015 on Hotels
Close to all of the events I had plans to attend over the weekend. I did not need a rental car. The ride from airport was unexpected- I thought I was close enough to take a shuttle from GRR. Taxi or car service between $32 & $40. Small issue with the elevator....I had on flats & took the stairs up to the 5th floor. Bonus: Museum right across the street !
Comment from Hotel Management
May 30, 2015 by Caitlin, Hotel Management
I am so pleased to hear that you so thoroughly enjoyed your stay with us! We hope to see you again soon - safe travels!