Ratings based on 456 Verified Reviews

4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Glad we stayed but some disappointments

Posted Jul 25, 2017
My husband and I stayed here on our wedding night. The room was comfortable, clean, and larger than I expected. Unfortunately the hot breakfast items were cold and when we asked our server she retorted with the temperature they are held at. My husband and I are both chefs and know what cold food tastes like. The made to order omelettes were fantastic though! After breakfast we wanted to relax in the hot tub to soothe our sore muscles from a long wedding day. The hot tub was as cold as the pool! We had to settle for the steam room instead. Since my sister has raved about the JW Marriott for the last ten years, we will give the place the benefit of the doubt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Pros: super nice decor and awesome bathroom, nice staff in 616. great hotel manager Matt
Cons: Some elevator waiting areas with large windows are too warm in summer. Need to adjust air conditioning or treat windows?
good except i was kept awake by next door guests partying 12am-2 am
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Staff are very professional and room is clean and comfortable
5 out of 5
by RICHARD

Great Place!

Posted Apr 24, 2017 on Hotels
Great weather, great service, accommodations and hotel amenities.
5 out of 5
by A verified traveler

Awesome Experience!!! Best I have ever had.

Posted Apr 15, 2017 on Hotels
Best customer service my husband and I had out of all the hotel experiences we dealt with. They were so courteous and polite. Explained everything in great details about what are stay entails and provided us with a local map of whats downtown to do, eat, shop. Definitely would go here again, if rooms were not as expensive (well worth the money) I would go more.
5 out of 5
by Mallory

This traveler left a rating score only Posted Apr 15, 2017 on Hotels
5 out of 5
by Frank

This traveler left a rating score only Posted Apr 10, 2017 on Hotels
3 out of 5
by A verified traveler

Very noisy

Posted Mar 31, 2017 on Hotels
The hotel was extremely noisy. The room doors slam very loudly and people were coming and going well beyond midnight. There was little to no sleep to be had. Rough night. Delicious kale salad though.
5 out of 5
by Jeremy

This traveler left a rating score only Posted Mar 3, 2017 on Hotels
5 out of 5
by Tyler

Swanky but danky

Posted Feb 27, 2017 on Hotels
Very wonderful experience for us.. Not so sure about our neighbors but we had a blast