Ratings based on 382 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Getaway With Friends
by Susan

This traveler left a rating score only Posted Nov 6, 2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2015 on Hotels
5 out of 5
Recommended
for Other
by Kevin M.

Great hotel

Posted Nov 6, 2015 on Orbitz
Great hotel in a fantastic location for Grand Rapids
5 out of 5
Recommended
for Couples
by Amanda from Mattawan

One of the best!

Posted Oct 31, 2015 on Hotels
One of the best hotels in Southwest Michigan!
5 out of 5
Recommended
for Personal Event
by Carolyn A from Virginia Beach

Love the JW Marriot

Posted Oct 29, 2015 on Hotels
The hotel is beautiful and you are made to feel welcome from the valets that greet you and help you with your bags and the room service is excellent and it is very easy to get out and take a walk around the Grand River and it is a short drive to see the Lake Michigan beach!
5 out of 5
Recommended
for Getaway With Friends
by Holly from Mishawaka

Will be a repeat customer

Posted Oct 20, 2015 on Hotels
The staff was very kind, the room was beautiful, bathroom felt like a spa, and the view was stunning!
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2015 on Hotels
5 out of 5
Recommended
for Families
by Barry

This traveler left a rating score only Posted Oct 16, 2015 on Hotels
3 out of 5
Recommended
for Couples
by Evan

Poorly planned room assignments

Posted Oct 13, 2015 on Hotels
Nice hotel and amenities. However, we were getting away for a night to celebrate our anniversary (rare with 3 small kids) and got put in a section of rooms where the other guests were celebrating some other event. We spent much of the night listening to yelling, profanities, slamming doors. I had my night interrupted by a couple drunk dudes knocking on the wrong door.Security was eventually called. They responded but the issue was not remedied. This went on until nearly 4am. Not a very relaxing or enjoyable stay trying to celebrate something special. Poor planning on the hotels part, placing people in the middle of a bank of rooms. This experience was not worth $319 for an overnight getaway.
5 out of 5
Recommended
for Couples
by Courtney from Davison, MI

Perfect Hotel for the Perfect Couples weekend

Posted Oct 13, 2015 on Hotels
this was by far the best hotel i have ever stayed in. We stayed for 1 night as a couples weekend for Art Prize and this was the perfect venue. It had perfect views of the city and the river, had Art throughout the hotel and right in the heart of Grand Rapids. Nobody could get to any room floor without a room key specific to that floor so I felt safe and protected. Our room was perfect size and very nice quality. The only complaint I heard all weekend was that we could not watch the MSU or U of M game because the TV didn't have the Big 10 network