Ratings based on 462 Verified Reviews

4.7 out of 5
95% of guests recommend
4.9 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Glad we stayed but some disappointments

Posted Jul 25, 2017
My husband and I stayed here on our wedding night. The room was comfortable, clean, and larger than I expected. Unfortunately the hot breakfast items were cold and when we asked our server she retorted with the temperature they are held at. My husband and I are both chefs and know what cold food tastes like. The made to order omelettes were fantastic though! After breakfast we wanted to relax in the hot tub to soothe our sore muscles from a long wedding day. The hot tub was as cold as the pool! We had to settle for the steam room instead. Since my sister has raved about the JW Marriott for the last ten years, we will give the place the benefit of the doubt.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Pros: super nice decor and awesome bathroom, nice staff in 616. great hotel manager Matt
Cons: Some elevator waiting areas with large windows are too warm in summer. Need to adjust air conditioning or treat windows?
good except i was kept awake by next door guests partying 12am-2 am
5 out of 5
Recommended
for Everyone
by A verified traveler

Best place to stay in GR

Posted Jun 24, 2017 on Orbitz
We've stayed at many hotels in downtown GR. JW is the best. It is is upscale and convenient. Close to everything. The staff is great and the views are nice from every room. 616 restaurant and bar starts with a very good burger and offers fine food beyond that. Highly recommend.
5 out of 5
by Tricia

This traveler left a rating score only Posted Jun 18, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 15, 2017 on Hotels
3 out of 5
by A verified traveler

Nice place but electronic key cards don't work

Posted Jun 13, 2017 on Hotels
Stayed one night for business. Got there early and was told I would be on king size waiting list. They would call when ready. 8pm no call so I went to inquire. It was ready, but why wasn't I notified? Key Card got me into room then would not work. 3 more trips to front desk to get new keys... none of them worked. Last resort... security had to let me into room for the evening.
5 out of 5
by Sandra

This traveler left a rating score only Posted May 30, 2017 on Hotels
5 out of 5
by Chelsea

Clean, fun and friendly

Posted May 29, 2017 on Hotels
Wonderful city and hotel as always. Always clean and well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 13, 2017
Staff are very professional and room is clean and comfortable
5 out of 5
by RICHARD

Great Place!

Posted Apr 24, 2017 on Hotels
Great weather, great service, accommodations and hotel amenities.