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Reviews of JW Marriott Hotel Grand Rapids

4 out of 5
JW Marriott Hotel Grand Rapids
235 Louis Campau Promenade Nw, Grand Rapids, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 704 out of 1000 reviews" "
Rating 8 - Good. 174 out of 1000 reviews" "
Rating 6 - Okay. 59 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024

8/10 Good

jill

Liked: Cleanliness, property conditions & facilities
It was a wonderful stay
Stayed 1 night in Mar 2024
Response from JW Marriott Grand Rapids on Mar 13, 2024
Hi Jill, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No places to grab a simple soda or water when the Starbucks is closed . Charges you $500 a night then adds $41 a day for parking complete insanity! I most definitely won’t be back
Stayed 1 night in Mar 2024
Response from JW Marriott Grand Rapids on Mar 13, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We will certainly take your feedback into consideration as we are always trying to improve our experience to our guests.

10/10 Excellent

Kalsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Feb 2024
Response from JW Marriott Grand Rapids on Mar 25, 2024
Hi Kalsea, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

6/10 Okay

Jennifer

Traveled with family
Liked: Amenities
The steam room has a lot of mold in it. The room had a refrigerator that made a loud noise that kept us awake. Dinner was delivered cold twice ( got compted because of it so that’s ok ) the spa was ok but the person giving me my treatment gave me his life story which was not conducive to relaxing. They say it’s champagne in the spa but it’s actually cheep Prosecco. Still tasted ok though. Staff were really nice.
Stayed 2 nights in Jan 2024
Response from JW Marriott Grand Rapids on Jan 26, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

10/10 Excellent

CHRISTOPHER

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Marketing on Jan 22, 2024
Hi Christopher, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from JW Marriott Grand Rapids on Jan 8, 2024
We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location for Grand Rapids downtown river view!
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 31, 2023
Thank you so much!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 31, 2023
Thank you so much!

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from G.Johnson on Dec 27, 2023
Thank you so much!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from G.Johnson on Dec 27, 2023
Thank you so much!

10/10 Excellent

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 14, 2023
Thank you so much for staying with us!!

10/10 Excellent

Angela

Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 14, 2023
Thank you so much for staying with us!!

4/10 Poor

Danielle

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was very outdated and small. The orange carpet was coming up all over the room. The bed was hard and feather pillows were very flat. Shower had hair in it and overall small bathroom. Apparently need reservations for breakfast, we didn’t know ahead of time. Overall not worth the money spent
Stayed 1 night in Dec 2023
Response from G.Johnson on Dec 10, 2023
I do apologies for the issues mentioned. I can assure you that we will be doing a entire renovation to start to year to remove all these issues. Thank again for your honest feedback.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from G.Johnson on Dec 10, 2023
Thank you so much!

6/10 Okay

Kara

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevators were a huge problem. Two of the 4 were completely out of order. The one we used, was making a very loud grinding noise, and shaking back and forth while we were on it with about 8 people total. Then, it wouldn’t stop. Thankfully someone in the 19th floor pressed the button to get on and we were finally able to get off. We all thought we were going to die. It just kept going up and it was terrifying. When we reported it and told the front desk, they barely apologized and didn’t seem to care. I will never return to this hotel. It is expensive and supposed to be one of the best. I will take my business across the street to the Amway Grand.
Response from G.Johnson on Nov 19, 2023
Hello Kara,Thank you so much for your honest feedback. We will be passing all these concerns over to the respective departments.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great One Night Stay in GR
We had a great stay at the JW Marriott. The facility is extremely clean. The view from the hotel is great. The service personnel were helpful and pleasent.
Stayed 1 night in Nov 2023
Response from G.Johnson on Nov 18, 2023
Thanks for Staying!

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will go back!
Great location on the water. Excellent service!
Stayed 3 nights in Nov 2023
Response from G.Johnson on Nov 18, 2023
Thanks for Staying!

10/10 Excellent

Joshua

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice bar, lovely atrium for the elevators, quantity rooms
Stayed 2 nights in Nov 2023
Response from JW Marriott Grand Rapids on Nov 9, 2023
Hi Joshua, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Brandon, Champion

Liked: Staff & service, property conditions & facilities
Good view of the river. We were walking disrnce from everything we wanted to do.
Stayed 1 night in Nov 2023
Response from G.Johnson on Nov 6, 2023
Thank you so much!

10/10 Excellent

Arnold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The entire stay was absolutely perfect. The food was excellent, the room was great and the staff were warm and friendly. Would highly recommend...
Stayed 2 nights in Oct 2023
Response from G.Johnson on Oct 25, 2023
Thank you so much for staying with us!

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from G.Johnson on Oct 25, 2023
Thank you so much for staying with us!

10/10 Excellent

Kristopher

Stayed 1 night in Oct 2023
Response from JW Marriott Grand Rapids on Nov 9, 2023
Hi Kristopher, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean and roomy. Staff very nice and friendly. Nice gym facility.
Stayed 2 nights in Oct 2023
Response from G.Johnson on Oct 14, 2023
Thank you so much!

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, beautiful river view, the woman who checked me in was lovely & personable. I will definitely return!
Stayed 1 night in Oct 2023
Response from G.Johnson on Oct 14, 2023
Thanks so much for staying with us!

10/10 Excellent

Tammy

Stayed 1 night in Oct 2023
Response from JW Marriott Grand Rapids on Nov 2, 2023
Hi Tammy, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

10/10 Excellent

Phillip

Stayed 1 night in Oct 2023
Response from G.Johnson on Oct 9, 2023
Thank you so much!

10/10 Excellent

Antoinette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 27, 2023
Thanks for staying with us!

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from G.Johnson on Sep 26, 2023
Thank you so much for staying with us!

10/10 Excellent

Phillip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful, the neighborhood not so.
Stayed 2 nights in Sep 2023
Response from G.Johnson on Sep 19, 2023
Thank you so much!

10/10 Excellent

Jhonathon

Stayed 1 night in Sep 2023
Response from G.Johnson on Oct 9, 2023
Thank you so much!

6/10 Okay

Socorro

Traveled with partner
Not a bad stay but it doesn’t make up for the price per night wouldn’t reserve again.
Stayed 2 nights in Sep 2023
Response from G.Johnson on Sep 16, 2023
Hello Socorro,Thanks again for staying with us!

4/10 Poor

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 16, 2023
Hello Cara,Thanks again for staying with us!

10/10 Excellent

Maria, Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 15, 2023
Thank you so much for staying with us!

6/10 Okay

mike

Traveled with partner
at $350 per night with a breakfast, I expect quality pillows and a hot buffet. Pillows should have been replaced years ago and the breakfast buffet ($50) was cold and awful.
Stayed 1 night in Sep 2023
Response from G.Johnson on Sep 11, 2023
Hello Mike,Thank you for honest feedback. We will be passing all of this on to the respective departments.

10/10 Excellent

Eliese

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Response from G.Johnson on Sep 7, 2023
Thank you so much!

10/10 Excellent

Tammy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Aug 2023
Response from G.Johnson on Aug 25, 2023
Thank you so much!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expected!!
Stayed 1 night in Aug 2023
Response from JW Marriott Grand Rapids on Aug 24, 2023
Hi Melvin, thank you for your positive guest review! We are happy to hear that we exceeded your expectations for your stay with us. We hope you are able to stay with us, again in the near future!

10/10 Excellent

Bobbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from JW Marriott Grand Rapids on Aug 24, 2023
Hi Bobbi, thank you for your positive review. We are pleased to see that your expectations were met during your stay. We hope to be able to provide another great experience for you in the near future!

10/10 Excellent

Manoj Mike Raju

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean proerty
Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 27, 2023
Thank you so much!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with the service and friendliness of each staff member we encountered during our stay. Our only complaint was the mattress in our room 1107. The mattress was too firm and very uncomfortable. My husband and I both struggled to fall asleep due to the mattress. Other than that issue, the hotel is a 10!
Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 17, 2023
Thank you so much for your kind words! I can assure you that with the upcoming rooms renovations in December, we will have all new room amenties.

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From check-in to valet parking to restaurant, the Marriott staff provided the best in courtesy and service. The cuisine at Margaux was excellent!
Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 17, 2023
Thank you so much!

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Book it!
Very nice Hotel with excellent staff. Great Downtown location on the river. This is our favorite place to stay when we visit Grand Rapids.
Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 17, 2023
Thank you so much!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel
Very nice Hotel with excellent staff. Great Downtown location on the river. This is our favorite place to stay when we visit Grand Rapids.
Stayed 2 nights in Jul 2023
Response from G.Johnson on Jul 17, 2023
Thank you so much!

8/10 Good

Elizabeth

Stayed 1 night in Jul 2023
Response from G.Johnson on Jul 27, 2023
Thank you so much!

4/10 Poor

Thomas

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Homeless and panhandlers if you walk out of property, paid for executive floor but was closed, no service. Staff in restaurant was excellent, food prep suspect. Will not return.
Stayed 2 nights in Jul 2023
Response from Marketing on Jul 5, 2023
Hi Thomas, thank you for reviewing us. We sincerely apologize for the issues you experienced. We hope to provide the best experience possible for our guests and hope you'll give us another chance so we can improve your stay.

8/10 Good

Steven

Stayed 1 night in Jun 2023
Response from G.Johnson on Jul 17, 2023
Thank you so much!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel!
Stayed 2 nights in Jun 2023
Response from G.Johnson on Jun 20, 2023
Thank you so much for staying with!

10/10 Excellent

Jeremy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from G.Johnson on Jun 21, 2023
Thank you so much for staying with us!

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel. Walking distance to a lot of restaurants and shops.
Stayed 2 nights in May 2023
Response from G.Johnson on May 25, 2023
Thank you so much!We hope to serve you again!