Ratings based on 573 Verified Reviews
They paid and stayed. We double-checked.
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from grand rapids
Posted Oct 26, 2015
Needed a getaway, hot tub wasn't working but I had a good time.
by A verified traveler
Dirty room, Dirty sheets, Dirty poolPosted Oct 24, 2015
Pros: Only good thing was location of mall.
Cons: Update look, fire housekeeping teach new ones how to clean properly
Location: Location good close to mall, downtown.
Hotel staff was asked to bring pool towels, took him an hour, No staff at night but person at front desk.
by A verified traveler
Close to ice rink, that's about itPosted Oct 20, 2015
Dirty washcloth was hanging in the shower, hair was all over bathroom, duvet was filthy. We arrived at 5:30 pm, room wasn't ready.
by A verified traveler from Iowa
Good location and that's pretty much it!Posted Oct 13, 2015
Pros: Location, beds were comfortable
Cons: Too many things to mention! In need of repair!
Location: It was in a great location with shopping and restaurants
We were not impressed with this hotel. In need of repairs everywhere you look! The wall behind the beds was in bad shape, it was nicked up and the paint was in terrible shape. There were cobwebs in the window, the lighting in the bathroom was terrible, there was about an 3/8 inch gap between the tub faucet and the shower wall and the caulking around the tub was in bad shape. We had an iron in our room but no ironing board, so I went to the room phone to call down to the desk and the phone was broke. I called twice on my cell to ask for one and it took an hour to get it. Housekeeping finally brought the ironing board but told me not to take it down because it was broke. We also came back to our room one night and housekeeping had not been there at all! I had to go down to the front desk to get clean towels and washcloths. They told us they could do nothing about these problems when we booked through Expedia. We looked for another hotel but with Artprize going on, there was nothing else available. Will never go back there especially for the price we paid for the room!
by A verified traveler from Chicago
Good location, but dated hotel.Posted Oct 7, 2015
No shower curtain in my bathroom. Square (decorative couch-style) pillows rather than traditional pillows. Was not expecting much for the price, but thought these amenities were a given.
for Everyoneby A verified traveler from Illinois
Great staff, so-so building, bad neighborhoodPosted Oct 5, 2015
Everything about my stay was excellent until I was getting ready to check out. The staff was very friendly, my room was completely clean, and my son loved the water park and arcade. About 45 minutes before I checked out, I was washing my hands in the bathroom when I heared the toilet above me flush, and the toilet water started dripping on my head. The staff was apologetic, and some compensation was offered to me. When I got out to my car in the parking lot, I saw that someone had broken into my car overnight and stolen my rear view mirror and my sons blanket. If this hotel had more updated plumbing and was in a better neighborhood it would be perfect, but that unfortunately is not the case.
by A verified traveler from Grand Rapids
Ramada in Grand Rapids was Terrible experiencePosted Sep 28, 2015
Hotel switched me (single) to a family room prior to arrival...room was run down, no window, phone & TV did not work & staff did not clean my room the first day. When I asked for someone to fix TV, the maintenance man tried, was unsuccessful and did not pursue or explain to me that he had given up. When I asked for a room swap, hotel was accommodating despite being full. A subsequent 1AM party in the hallway with drunk people fighting (using expletives) went on for a while my last evening. On return trips to GR, I will not return or recommend hotel to friends.
for Everyoneby A verified traveler
Posted Sep 28, 2015
nice hotel for families, great pool and game room. Nice sports bar/restaurant open late. facility a little tired but very comfy beds and linens.
by A verified traveler
Posted Sep 21, 2015
the room wasnt very clean and we didnt get the correct room that was reserved.
for Everyoneby A verified traveler from Webb
ActivitiesPosted Sep 15, 2015
Pool & Game area are nice but Pool wall was filthy needs cleaning badly water hard too see in murky even with goggles. Very close to major stores and restaurants 28th St, 5 min from downtown. Reasonably priced.