Ratings based on 740 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
65% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Posted Aug 29, 2016
No hicieron limpieza en nuestro cuarto Una noche, la encontramos tal como la dejamos. Nuestro cuarto estaba cerca de donde ponen la ropa sucia y siempre estaban las toallas en el suelo sucias. No reemplazaban Los vasos Sucios. Las maquinas de el gimnasio solo Una estaba buena
2 out of 5
by A verified traveler from Detroit, MI

One step above a Motel 6

Posted Aug 23, 2016
When you first walk in the lobby you have high hopes, but then you get on the ancient elevator and you start to wonder if you should have paid the extra money for the Holiday Inn. The 3rd floor smells musty and the water pipes for the sprinkler system are hanging low and trashy. You enter your room near a broken elevator and the light flickers on. After adjusting to the musty smell and stink of broken dreams, you check out your rolling bed and realize that camping might not be so bad. At least you wouldn't have urine stains on your sheets. As you go to use the bathroom, you slip off the plastic toilet cover because it's not secure. You are relieved to find that at least they have a flat screen TV and you decide to check out the pool. The pool is deceiving, since it's called castaway bay. However, you see a water slide that sometimes works, but you question whether to slide down intro urine water or not. You decide not to and head to the "gym." The fitness center might as well be called a sauna, because the air conditioner died a long time ago, along with the hopes and dreams of a decent hotel. You think that you have survived hot yoga, so you decide to try it out. Unfortunately, you discover that every machine is rusted and broken, so you decide to go out for the evening. As the weekend goes on little things about the hotel annoy you. Things like having to get your own blanket or your room not being cleaned and you think to yourself, "I wish I paid a little more."
3 out of 5
by A verified traveler from W

Staff

Posted Aug 18, 2016
The experience with all staff members aside from Housekeeping was less than desireable. Don't expect much help at front desk, expect less if you opt to purchase breakfast. The rooms are clean, most contact with hotel staff is with a very professional housekeeping staff. The building is old, retrofitted to meet basic fire/electrical standards. The location is perfect.
4 out of 5
by A verified traveler

Posted Aug 14, 2016
Staff very pleasant and efficient. Floor of bathroom could have been cleaner. Colors a little too bright for me. Walls of bedroom too dark. Whole place could use a lighter touch.
3 out of 5
by A verified traveler

Nice staff, but the rooms were terrible

Posted Aug 11, 2016
Front desk was nice, but upon entering the room, changed my mind. Beds sagged in the middle, crumbs on the floor, stains on the pillows. Would not stay again.
2 out of 5
by A verified traveler from S

This hotel needs a makeover..

Posted Jul 27, 2016
The bathroom is very outdated, the AC unit sounded like a model T in need of a tune up. JW Marriott would be embarrassed if he owned this hotel...
4 out of 5
by A verified traveler from New Zealand

nice hotel great beds

Posted Jul 16, 2016
as above . had awesome rests after long flights . but a fridge would top off an otherwise great room
3 out of 5
by A verified traveler

Posted Jun 25, 2016
Rooms and lobby were clearly recently updated. The rest of the hotel not so much.
1 out of 5
by David from Las Vegas

Bad Hotel Stay Away

Posted May 30, 2016 on Hotels
Place smelled of diesel fuel.. Staff was inattentive. Let the buzzer on something in breakfast area run on for 10 minutes.. Just wanted to hear after paying for a breakfast that is usually free everywhere else. I couldn't check out because front desk kept answering phone and interrupting me ..
2 out of 5
by A verified traveler

Posted May 27, 2016 on Hotels
Costumer service is aweful.