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Friendly - though somewhat long due to many checking in and too few behind the desk - check in. Room on high floor had a great view of the river.
Close to our venue as well as local restaurants and shops. Very attentive staff, clean lobby and rooms. Pool area was very impressive. Did not try the restaurants or room service. The walk to our room from the lobby was a little bit of a hike but overall, was pleased with our stay.
Good stay overall. Staff were friendly and location although tucked behind was close to major roads. I thought breakfast was included, but it isn't, but it was a reasonable breskfast. Downside was only one elevator in the back and hard to find. Friends found leftover in their fridge, but overall ...
Nice Hotel, Very good experience, Very clean, Great staff, met all of my needs, the only thing I was disappointed about was the fact that the rooms where not great for people with disabilities.
The JW is amazing. I've never stayed in a nicer hotel, or had better service. They were great on the phone, and very helpful at the desk. Everything went very smoothly. The single bed rooms have the nicest showers I've ever been in.
I needed a decent room in GR, and for the money it was a good place to stay. Close to restaurants, gas stations, stores, highway, etc. and maybe a 10-15 minute drive to downtown Grand Rapids. I'd stay again.
I really enjoyed our stay at the hotel the staff was great our room was very comfortable clean I enjoyed the pool area the fitness room and they offered a nice breakfast in the morning I would definitely recommend this hotel
Nice hotel and staff... Only reason it didn't get a 5 star was the fact that the elevator and stairwells smelled really bad & I'm not sure why. I was happy that the room did not smell and was fine! Good place and value! I would stay there again. :)
Staff was beyond helpful. True pride in their work and in wanting us to have an enjoyable stay. The room and hotel had every comfort we could want including extra pillows, coffee maker, refrigerator, microwave plus indoor pool, spa (which was very clean) and hot breakfast with good variety.
Easy check in and check out process. Clean room with refrigerator and nice glass shower. Microwave available in lobby for warming food. Continental breakfast was just average. We would stay here again!
Pleasant overall experience. The rooms were clean. There was continental breakfast that I unfortunately could not take advantage of.
Everything was pretty good. One thing that I have noticed with pretty much all Hilton affiliated hotels, is that the beds are not comfortable for me to sleep in. They are just a bit too stiff for my liking. However, I wouldn't exclude staying at any of them, due to that reason.
Hotel with convenient location. Staff responded immediately to any requests. Very hospitality oriented. Beds comfortable with bedding that fit.
Your heart starts to race when you see a shoe sale and your eyes light up at the sign of a designer boutique, so a shopping hotel in Grand Rapids is a must for you. Pack an empty suitcase to store all your new purchases when you book a hotel near shopping malls here on Expedia.com.