Ratings based on 266 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Troy, Mi

Great service

Posted May 16, 2016
We were there for a volleyball tournament. We needed to have breakfast extra early because the tournament started early. They were awesome in accommodating us by starting breakfast a little bit earlier so our girls could eat. That was extremely helpful! It was also nice that the microwave and fridge for ready to use and the refrigerator was already turned on. They even had a plate spoon and fork and napkin waiting for us in the microwave in a sealed bag. They thought of everything!
Comment from Hotel Management
May 18, 2016 by Drew, Hotel Management
Thank you for taking the time to complete the survey, and for giving us such high marks!! Often times, people will only fill out a survey if they have encountered a problem during their stay. So we appreciate you accentuating the positives!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager
3 out of 5
by Mary from Marquette, MI

Disappointing

Posted Apr 26, 2016 on Hotels
I have stayed here before and was pleased. Not the case this time. The staff was very nice but: the building must be poorly insulted because it was very noisy - could hear the person in the floor above walking which made for poor sleep; the jacuzzi was not working which was good because it was dirty (sand on the bottom); the carpet, sofa and sofa pillows in the room were stained. The location is great - off the main street, yet conveniently located. However, for the price, I expected better quality and will not stay here again.
Comment from Hotel Management
Jul 2, 2016 by John, Hotel Management
Thank you for taking the time to complete the survey, and for making me aware of the issues you encountered. I am the new General Manager here, so feedback like this is crucial to my success. I have spoken to my Executive Housekeeper about the stains in your room, and these have been corrected. I apologize that we did not catch that before your check in. The hot tub motor burned out the morning you arrived, and this was also the reason for the sand in the bottom of the hot tub. The filtration system is sand, and without a running pump, the sand backs up into the hot tub. Unfortunately, even with preventative maintenance, this sort of thing happens, and cannot be prevented. Luckily, the pump was still under warranty, and has already been replaced. Again, I apologize that your stay at our hotel did not meet your expectations. Sincerely, Drew Bozung General Manager
5 out of 5
by Valerie from White Lake

Great Stay!

Posted Apr 13, 2016 on Hotels
Came here to stay after a business event not far. The room was very comfortable. The staff are super friendly and accommodating. Will definitely stay here again should I be in the area.
Comment from Hotel Management
Jun 18, 2016 by John, Hotel Management
Thank you so much for taking the time to complete the survey. We appreciate you taking the time to accentuate the positives!! We hope to see you the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager
3 out of 5
by A verified traveler

How many guests does it take to change....

Posted Apr 6, 2016 on Hotels
When we got to our room the light bulb was blown in our suite's bathroom. Making the room way too dark to be able to use the restroom. So they moved us to a smaller suite. I packed the wife, 4 kids, and all our stuff up and changed rooms. I couldnt make this up if I tried.... Then we get to our new smaller dirtier room and guess what?!! Same thing bulb blown in the bathroom. No mantenance man on duty and no other suites available. My wife needed a restroom immediately to clean up after a long road trip. She began calling other hotels. I ended up having to offer to change the light bulb myself if we could move back to the cleaner larger original room. So we ended up packing up and moving rooms yet again and I changed the bulb myself. Upon check out we had to ask for a discount as one was never offered. They gave us a whopping $35 discount....... The bed was rock hard too.
Comment from Hotel Management
Jun 11, 2016 by John, Hotel Management
I would like to take a moment to apologize for the lighting issue you encountered during your stay. But honestly, that is one of those "one in a million" type deals, to have the light bulb blow out in 2 rooms, for the same guest? This is not an indication of how we do things here. We are mildly short staffed right now, so I apologize for the fact that we had no staff on duty to change the bulbs in these rooms once they went out. We are in the process of training several new staff members as well. So I will agree, this situation was not handled as well as it could have been. The discount provided was 25% off an already discounted rate. I apologize if you feel this was not satisfactory. But in speaking to your wife, she stated that she was happy with that, thanked me for listening, and thanked me for handling the problem. It is our hope that you would give us another opportunity to serve you the next time your travels bring you to Grand Rapids. Sincerely, Drew B. General Manager
4 out of 5
by Robert

Posted Apr 4, 2016 on Hotels
Garmin didn't give proper directions and I'm not the only one
Comment from Hotel Management
Jun 11, 2016 by John, Hotel Management
Thank you for giving us a positive score on the survey, and for accentuating the positives at our hotel. I always use guest feedback as a training opportunity with my staff, so its nice to be able to pat them on the back!! I have been looking into the issue with GPS recently, and am in the process of getting this corrected. Thank you, Drew Bozung General Manager
5 out of 5
by Yves

Posted Mar 31, 2016 on Hotels
Comment from Hotel Management
Apr 1, 2016 by John, Hotel Management
Thank you for taking the time to fill out the survey, and for providing positive feedback about our hotel. I am the new General Manager here, so guest feedback is crucially important to me as I get my bearings here. Often times, a guest will only fill out a survey if they had a negative experience. So we greatly appreciate you taking the time to accentuate the positives!! We hope to see you again the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager
5 out of 5
by A verified traveler from Chesapeake, VA

Comfortable Bed

Posted Mar 24, 2016 on CheapTickets
Pros: The bed, suite decor
Cons: More staffing that is aware of what's going on.
Location: The location is very close to stores, restaurants, mall, and about 5 min from the airport
I had a wonderful stay. It was clean from breakfast bar to bathtub. I did not have my room cleaned because I chose not to, but the maid was very helpful in getting me towel and trash bags. The bed was soooooo comfortable, I had back surgery and was concerned, but I slept like a baby both nights. My only concern was that I rarely seen any staff members. My daughter came to pick me up at 5:15 am for the airport and she could not get in. It was very inconvenient because she had to get my bags to bring down. I called no one answed. I came down to let her in and I happened to see someone over in the corner by the breakfast bar. He did not even notice us. Location of the hotel was good, if you don't know the area and you come after dark, the road coming down to the hotel is very dark, but you can see the sign. There is only one other hotel on that road.
Comment from Hotel Management
Apr 2, 2016 by Drew, Hotel Management
Thank you for taking the time to fill out the survey, and for providing positive feedback about our hotel. I am the new General Manager here, so guest feedback is crucially important to me as I get my bearings here. Often times, a guest will only fill out a survey if they had a negative experience. So we greatly appreciate you taking the time to accentuate the positives!! We hope to see you again the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager
3 out of 5
by A verified traveler

Staff

Posted Mar 18, 2016
The women at the front desk were great. Helped me with directions and was just very friendly!
Comment from Hotel Management
Apr 3, 2016 by Drew, Hotel Management
Thank you for taking the time to fill out the survey, and for providing positive feedback about our hotel. I am the new General Manager here, so guest feedback is crucially important to me as I get my bearings here. Often times, a guest will only fill out a survey if they had a negative experience. So we greatly appreciate you taking the time to accentuate the positives!! We hope to see you again the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager
5 out of 5
by Dwigt

Posted Mar 17, 2016 on Hotels
We had a nice time. I would come back. My kids loved the pool and workout room.
Comment from Hotel Management
Apr 2, 2016 by John, Hotel Management
Thank you for taking the time to fill out the survey, and for providing positive feedback about our hotel. I am the new General Manager here, so guest feedback is crucially important to me as I get my bearings here. Often times, a guest will only fill out a survey if they had a negative experience. So we greatly appreciate you taking the time to accentuate the positives!! We hope to see you again the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager
5 out of 5
by Samuel

Posted Feb 23, 2016 on Hotels
Comment from Hotel Management
Apr 1, 2016 by John, Hotel Management
Thank you for taking the time to fill out the survey, and for providing positive feedback about our hotel. I am the new General Manager here, so guest feedback is crucially important to me as I get my bearings here. Often times, a guest will only fill out a survey if they had a negative experience. So we greatly appreciate you taking the time to accentuate the positives!! We hope to see you again the next time you are in Grand Rapids!! Sincerely, Drew Bozung General Manager