Indoor pool, sun loungers
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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
11710 102 St, Grande Prairie, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 332 out of 715 reviews" "
Rating 8 - Good. 278 out of 715 reviews" "
Rating 6 - Okay. 66 out of 715 reviews" "
Rating 4 - Poor. 25 out of 715 reviews" "
Rating 2 - Terrible. 14 out of 715 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dilpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Melanie Dick on Apr 22, 2024
We would like to thank you for taking the time to complete a review. Feedback from our guests is very important to us, and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Melanie DickGeneral ManagerQuality Inn & Suites

8/10 Good

Stella

Traveled with pets
Liked: Cleanliness, staff & service
Comfortable and clean if a little worn around the edges
Stayed 1 night in Apr 2024
Response from Melanie Dick on Apr 11, 2024
Dear Kathy, We would like to thank you for taking the time to leave a review. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Melanie DickGeneral ManagerQuality Inn & Suites

10/10 Excellent

Jonathan

Traveled with family and small children
Pool was great and breakfast service was also good.
Stayed 1 night in Mar 2024
Response from GM on Mar 4, 2024
Dear Jonathan,Thank you for taking the time to provide us with feedback on your recent stay with us, we are so glad to hear you enjoyed the pool and breakfast. We will share your wonderful comments with our team and hope to see you on your next visit.Kind Regards,Quality Inn & Suites Team

8/10 Good

JAMES

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 4, 2024
Dear James,We appreciate you taking the time to provide a rating on your stay with us, we are happy that it was an enjoyable one. Looking forward to seeing you again.Kind Regards,Quality Inn & Suites Team

10/10 Excellent

April, Manning

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice! Bed sheets were so soft!
Stayed 1 night in Feb 2024
Response from Melanie Dick. on Feb 26, 2024
Dear April, Thank you for taking the time to complete an online review. We hope to welcome you back soon!Sincerely, Melanie Dick, Quality Inn & Suites

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
I'm frustrated with hotels that can't even make a bed if you are staying for more than 1 night unless you request. You can come make some beds and check towels without having to change sheets.
Stayed 3 nights in Feb 2024
Response from Melanie Dick. on Feb 26, 2024
Dear Andrea, Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn & Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our room service. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Melanie Dick, Quality Inn & Suites

6/10 Okay

Kimberly

Traveled with family
Liked: Staff & service, amenities
Don’t book a room with a pullout if you plan on having someone need to sleep on it. The pull out was not in good condition at all. We ended putting the mattress on the floor. Still not able to be slept on. The staff tried to help but the best they could do was offer two duvets to be put on the mattress to make a mattress pad. The room was rundown.
Stayed 3 nights in Feb 2024
Response from GM on Feb 21, 2024
Dear Kimberly,Thank you for taking the time to provide us with a feedback on your stay with us, we are sorry to hear that we failed to meet your expectations and we will take this feedback to help us improve . We look forward to seeing you again so we can redeem ourselves.Kind Regards,Quality Inn & Suites Team

8/10 Good

Corina

Traveled with family
Rooms were fairly clean. Beds were comfortable. The breakfast wasn’t great. I would say it was average. Staff was very friendly at check in.
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Corina,Thank you for taking the time to provide us with a rating on your stay with us, we are happy that you enjoyed it. We apologize that the breakfast did not exceed your expectations and if you have suggestions on how we could improve it we would love to hear them. We look forward to seeing you again on your next visit.Kind Regards,Quality Inn & Suites Team

8/10 Good

Dilpreet

Stayed 3 nights in Jan 2024
Response from Melanie Dick on Apr 11, 2024
Dear Dilpreet, We would like to thank you for taking the time to leave a review. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Melanie DickGeneral ManagerQuality Inn & Suites

8/10 Good

Nigretta

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Nigretta,Thank you for the wonderful rating! We are happy to hear you enjoyed your stay and we hope to see you again on your next visit.Kind Regards,Quality Inn & Suites Team

8/10 Good

Dilpreet

Response from GM on Jan 11, 2024
Dear Dilpreet,Thank you for the great rating, we are happy that you enjoyed your stay with us. See you again!Kind Regards,Quality Inn & Suites Team

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very clean, comfy beds/pillows. Nice breakfast and friendly staff.
Stayed 2 nights in Jan 2024
Response from GM on Jan 11, 2024
Dear Tara,Thank you for taking the time to provide us with feedback on your stay with us, we will share your wonderful comments with our team. We look forward to seeing you again on a future visit to our area.Kind Regards,Quality Inn & Suites Team

6/10 Okay

Verified traveler

Disliked: Staff & service
The check in attendant was upset at me for not having a credit card, which is why I prepaid online. He would barely make eye contact with me. Asked if any of my kids had a credit card he could charge. If that’s a problem it shouldn’t be an option for paying online.
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Guest,We are sorry to hear that we failed to meet your expectations, we will be looking into this and speaking with the front desk on how they could of handled the situation better. We hope you will give us another try on your next visit. Again we apologize.Kind Regards,Quality Inn & Suites Team

10/10 Excellent

JENNINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam on Dec 31, 2023
Dear Jennine,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites and the services we provide for our valued guests. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Sam K. ArachchigeGeneral ManagerQuality Inn & Suites

8/10 Good

Jimmy

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Friends trip
It was a good trip, weather was good except for the morning was chilly. The bed are the most comfiest beds I have ever had in a hotel. Would definitely stay there again
Stayed 1 night in Dec 2023
Response from Sam on Dec 25, 2023
Dear Jimmy, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn & Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,Sam K. ArachchigeGeneral ManagerQuality Inn & Suites

10/10 Excellent

Tara

Stayed 1 night in Dec 2023
Response from Sam on Dec 12, 2023
Good Afternoon Tara, Thank you for taking time to share your recent stay experience. We look forward to welcome you back. Best Regards, Sam K. Arachchige

4/10 Poor

Kristine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dated room needs a reno…stained carpet, cat scratched furniture, water damaged bathroom door, shower curtain too short and doesn’t keep water in, old bedding, plastic cups, glade plug-ins on the wall.
Stayed 2 nights in Dec 2023
Response from Sam on Dec 12, 2023
Good Afternoon Kristina, Thank you for sharing your recent stay experience. your feedback is very important to us in order to improve Hotel Serivce and standards, Rest assure that I will be sharing with our Housekeeping and Maintenance team. We look forward to welcome you back. Best Regards, Sam K. Arachchige

10/10 Excellent

Mellissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay for my family and I. Our favourite parts were the breakfast and the pool and hot tub. Will book again in the future
Stayed 1 night in Nov 2023
Response from Sam on Dec 5, 2023
Dear Mellissa, Thank you for taking time to write a nice review. We look forward to welcome you back. Kind Regards, Sam

6/10 Okay

Aurang

Liked: Staff & service
Disliked: Cleanliness
Response from Sam on Nov 21, 2023
Good Morning Aurang, Thank you for taking time to submitting the review. Look forward to welcome you back. Best Regards,

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from Sam on Oct 16, 2023
Good Morning Mary, Thank you for taking time to write a nice review. We look forward to welcome you back. Best Regards,Sam

8/10 Good

Rob

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Liked the kitchenette. Very convenient when traveling with dietary concerns. A real nice feature for multiple night stays.
Stayed 2 nights in Sep 2023
Response from Sam on Oct 16, 2023
Good Morning Rob, Thank you for taking time to write a nice review. We look forward to welcome you back. Best Regards,Sam

8/10 Good

Terry, Sherwood Park

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sam on Oct 2, 2023
Good Morning Terry, Thank you taking time to submit the review. We look forward to welcome you back. Thank you, Sam

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Aug 2023
Response from Sam on Aug 29, 2023
Hi David, Thank you for taking time to write the review. We look forward to welcome you back. Best Regards, Sam

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
We booked a suite and it was clean and spacious. The pool was nice and had a great slide for the kids. Overall, we would stay there again.
Stayed 1 night in Aug 2023
Response from Sam on Aug 29, 2023
Good day Kim, Thank you for taking time to write a review in regards to your recent stay. We are glad that you had great time. We look forward to welcome you back. Best Regards, Sam

10/10 Excellent

Rachelle

Stayed 2 nights in Aug 2023
Response from GM on Sep 22, 2023
Dear Rachelle,Thank you for the fantastic rating, we are thrilled to hear you enjoyed your stay and hope to see you again soon.Kind regards,Quality Inn & Suites Team

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 22, 2023
Dear Jean-Marie,Thank you for taking the time to provide us with a rating on your stay. We are glad you enjoyed it and we hope to see you again.Kind Regards,Quality Inn & Suites Team

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean rooms. Beds were very comfortable. Friendly service.
Stayed 1 night in Aug 2023
Response from Sam on Aug 18, 2023
Good morning Dan, Thank you for taking time to submit the review. We look forward to welcome you back. Best Regards, Sam

10/10 Excellent

Glenn

Stayed 1 night in Aug 2023
Response from Sam on Aug 29, 2023
Good day Glenn, Thank you for taking time to write a review. We hope that you enjoyed your stay. Look forward to welcome you back. Kind Regards, Sam

10/10 Excellent

Roderick

Stayed 1 night in Jul 2023
Response from Sam on Jul 10, 2023
Dear Roderick, Thank you for taking to write a review in recent stay with us. Look forward to welcome you.Best Regards,Sam

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sam on Jul 5, 2023
Good afternoon Erin, Thank you for taking time to write a review in your recent stay. We look forward to welcome you back. Best Regards, Sam

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Sam on Jul 5, 2023
Good afternoon James, Thank you for taking time to write a review in your recent stay. We look forward to welcome you back. Best Regards, Sam

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Sam on Jun 16, 2023
Good morning, Thank you for taking time to submit a review. Look forward to welcome you back.Thank you,Sam

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beds need proper fittes sheets
Stayed 3 nights in May 2023
Response from Sam on May 19, 2023
Good Afternoon Sarah, Thank you for taking to write a review on your recent stay, we look forward to welcome you back. Best Regards,Sam

8/10 Good

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on May 16, 2023
Thank you for the great rating, we hope to see you again on your next visit.

10/10 Excellent

Francisco, St Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Apr 2023
Response from GM on May 16, 2023
Thank you for the great rating, we hope to see you again on your next visit.

10/10 Excellent

Payne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and good breakfast
Was a great hotel room two queen beds and also a pullout bed was lots of space
Stayed 1 night in Nov 2022
Response from Sam on Apr 18, 2023
Good morning Payne, Thank you for taking to write the review. Look forward to welcome you back.Best Regards,Sam

10/10 Excellent

Sharon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had 3 beds and they were so comfy; pillows were not the greatest but still okay. Our toilet broke during our stay, and they sent someone right away to fix which was great (flush handle broke inside tank) other than that - I will definitely stay here again.
Stayed 2 nights in Mar 2023
Response from Sam on Mar 14, 2023
Dear Sharon, Thank you for taking time to write the review in your recent stay. Look forward to welcome you back. Best Regards,Sam K. Arachchige

8/10 Good

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Sam on Apr 18, 2023
Good morning Darrell,Thank you for taking time to write the review. Have a great day.Sam

8/10 Good

Syed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always my go to Hotel when I'm in GP
Stayed 2 nights in Feb 2023
Response from Sam on Feb 24, 2023
Dear Troy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Sam K. ArachchigeGeneral ManagerQuality Inn and Suites Grande Prairie

8/10 Good

Barb

Traveled with family
Liked: Cleanliness, staff & service, amenities
Very friendly staff and great service. Our room did not have a very big bathroom which was a bit uncomfortable and the toilet broke. But all in all was a nice stay.
Stayed 1 night in Feb 2023
Response from Sam on Feb 20, 2023
Dear Doug,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sam K. ArachchigeGeneral ManagerQuality Inn and Suites Grande Prairie

10/10 Excellent

Crista

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all so friendly and helpful. From the front desk, cleaning staff, breakfast staff, as well as the maintenance. The 3 bed option was perfect for our needs. The room was clean and quiet. The breakfast was wonderful, including hot bacon and eggs, multiple waffle makers and was constantly stocked.
Stayed 1 night in Jan 2023
Response from Sam on Feb 20, 2023
Dear Crista,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Sam K. ArachchigeGeneral ManagerQuality Inn and Suites Grande Prairie

10/10 Excellent

Krystal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Jan 2023
Response from Sam on Jan 31, 2023
Dear Krystal,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Sam k. ArachchigeGeneral ManagerQuality Inn & Suites

8/10 Good

Josh

Stayed 1 night in Jan 2023
Response from Sam on Mar 7, 2023
Hello Josh, Thank you for taking time to comlete the survey. Look forward to welcome you back!!Best Regards,Sam

2/10 Terrible

darlene

Traveled with family
Liked: Amenities
Disliked: Staff & service
No proper breakfast the dsy after xmss. Even ghough wecwerd told it would inly be xmas. Day thst there would be no hot breakfast and even on xmas. All that was tgere was 2 yogurts, a few bagels and 3 mufgins for the whole hotel. It used to b a good place but it has new owners and its garbage dump now ill never go back and i heard others say the same thing. There was pet food on the floor in our room, looks like its bever been cleaned propetly in there in a year.
Response from Sam on Dec 27, 2022
Dear Darlene, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sam K. Arachchige General ManagerQuality Inn & Suites

8/10 Good

Matt

10/10 Excellent

Scott

Stayed 1 night in Dec 2022
Response from Sam on Dec 27, 2022
Dear Scott,Thank you for taking time to submit the review. Look forward to welcome you back.Kind Regards,Sam K. Arachchige

8/10 Good

Garry

Stayed 1 night in Dec 2022
Response from Sam on Dec 12, 2022
Dear Garry,Thank you for taking time to submit the review. We look forward to seeing you at the Quality Inn and Suites. Best Regards,Sam K. Arachchige

8/10 Good

Syed

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality Inn is always one of our options when coming to GP or other visiting any other cities. What I didn't like much that they need to add a better arcade game. More arcade games will be a big plus or atleast one of those multi-games arcade or Pandora box.
Stayed 2 nights in Oct 2022
Response from GM on Oct 24, 2022
Dear Syed,Thank you for your loyalty we are glad to be your choice for a hotel when in Grande Prairie. We also thank you for taking the time to provide us with feedback, we will ask the suppliers of the games if they have other options. We look forward to your next visit Kind Regards,Quality Inn & Suites Team

8/10 Good

Brian

Stayed 1 night in Oct 2022

2/10 Terrible

ANNE

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Do not recommend.Power off for five hours,no generator and no plan.Terriblr.
Stayed 1 night in Oct 2022
Response from GM on Oct 15, 2022
Dear Anne, Thank you for providing feedback on your stay with us. We do apologize for the power being out during your stay, this was quite the outage in our region and unfortunately not in our control and we do understand your frustration. Again we are sorry and hope you give us another try one day. Kind Regards,Quality Inn and Suites Team