Ratings based on 119 Verified Reviews

3.4 out of 5
63% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Mar 22, 2017
Staff very rude treated me horribly food was terrible
Comment from Hotel Management
Mar 27, 2017 by Ashley, Hotel Management
Dear Guest, I apologize regarding your last stay, if you are to provide more details to what happened so I can ensure this does not happen again. Please contact myself any time Ashley Kierstead Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 15, 2017
This is a wonderful hotel! Delicous breakfast, friendly staff, and comfortable rooms. I always stay at the Stonebridge when I go to GP!
Comment from Hotel Management
Mar 15, 2017 by General Manager, Hotel Management
Hi Anonymous Thank you for taking the time to provide us with some feedback, happy to see that you enjoyed your stay and that our full hot breakfast and friendly staff were able to provide you with a memorable experience! Thanks for staying with us! Best Regards Mark Butler-Jenkins
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 13, 2017
Very nice and clean place to stay. breakfast was good. Would stay here again. Very convenient location.
Comment from Hotel Management
Feb 14, 2017 by General Manager, Hotel Management
Hi Anonymous Glad to hear you enjoyed our clean, renovated hotel and that the breakfast and location were to your liking! Thanks for staying with us! Best Regards Mark Butler-Jenkins
3 out of 5
by A verified traveler

Great staff, paper thin walls

Posted Feb 1, 2017
The front desk staff were amazing, and the staff at breakfast were fast, efficient and did a great job accommodating my allergies. Family arrived the night before me and commented on how loud it was in their room from other sources such as hearing the people walking around in the room above. They were right, I was awake multiple times throughout the morning as I could hear the alarms of people in the other rooms and people in the hallway, so loud it was as if they were in my room. I tried to have a shower at two different times in the morning and couldn't because of the lack of hot water. I paid for a room so I could sleep and shower and wasn't able to do either.
Comment from Hotel Management
Feb 5, 2017 by General Manager, Hotel Management
Dear Anonymous Thanks for taking the time to provide us with some feedback. I am happy to hear that our people were able to make such a good impression with you! In regards to the hot water, I am aware there were some issues, we have just installed a new re-circulation pump on our hot water line which seems to have solved the problem. Thanks for staying with us. Best Regards Mark Butler-Jenkins General Manager
4 out of 5
by Saralee

Clean, friendly staffed hotel with hot breakfast!

Posted Jan 10, 2017 on Hotels
So good to have a real breakfast in the morning...potatoes, eggs, ham/bacon/sausages instead of just cereal and cold boiled eggs, which most continental breakfasts consist of. Also, very friendly staff. Everything was very clean. Would definitely stay again!
Comment from Hotel Management
Jan 13, 2017 by General Manager, Hotel Management
Hi Saralee Thank you so much for taking the time to post a survey and for all your kind words! So happy to see you enjoyed our deluxe full hot breakfast and that our people were able to leave a memorable experience for you. Thanks for staying with us! Best Regards, Mark Butler-Jenkins General Manager.
4 out of 5
by Sean

Posted Dec 27, 2016 on Hotels
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Hi Sean Thank you for the 4 star rating, we appreciate that. Thank you for staying with us, hope to have you stay with us again in the future! Best Regards Mark Butler-Jenkins General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

wonderful

Posted Dec 25, 2016
Wonderful renovations very clean and comfortable it's the only hotel I'll stay in now :)
Comment from Hotel Management
Dec 30, 2016 by General Manager, Hotel Management
Dear Rox Thanks for the excellent review, so happy to see that you enjoyed your stay in our newly renovated hotel and that we have made you a loyal customer! Thanks for staying with us! Best Regards Mark Butler-Jenkins General Manager
4 out of 5
by A verified traveler

Good hotel fair price.

Posted Dec 20, 2016 on Hotels
Hotel is a very clean place friendly staff. The customer appreciation nights are great and good food. Wifi was slow even though it's advertised as interruption free wifi. Room was large and spacious with a nice comfortable bed.
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Guest thank you for the lovely feedback regarding our guest appreciation and staff. Next time you stay with us if you have issues with the Wifi please alert the front desk as we have a IT help line for any internet issues. Thanks again!
5 out of 5
by A verified traveler

Posted Dec 18, 2016 on Hotels
Was just fine as I was there due to employment
Comment from Hotel Management
Dec 22, 2016 by General Manager, Hotel Management
Dear Anonymous Thank you very much for the terrific 5 star rating, glad you enjoyed your stay. Thanks for staying with us! Best Regards Mark Butler-Jenkins General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Don't judge a book by its cover.

Posted Nov 29, 2016
Pros: It was so shiny and new inside.
Cons: Change the colour of the exterior. Maybe throw a bright colour accent or something. The current colour makes it look dated.
Location: There's plenty of shopping and food surrounding the building.
From the outside, it just looks like an old hotel, surrounded by rough looking Motels. The inside however is updated, clean and nice.
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Hi Jamie Thanks so much for taking the time to post a review! Happy to see you enjoyed your stay in our newly renovated hotel and the location was to your liking, thanks for staying with us! Best Regards Mark Butler-Jenkins