Hallway

Reviews of Super 8 by Wyndham Grande Prairie

2 out of 5
Super 8 by Wyndham Grande Prairie
10050 116 Ave, Grande Prairie, AB

Reviews

7.6

Good

Rating 10 - Excellent. 143 out of 484 reviews" "
Rating 8 - Good. 187 out of 484 reviews" "
Rating 6 - Okay. 82 out of 484 reviews" "
Rating 4 - Poor. 50 out of 484 reviews" "
Rating 2 - Terrible. 22 out of 484 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay .. close to shopping and the kids love the pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Trevor

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Julienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I stayed in was clean, with all the amenities. The staff were friendly and helpful. The location was in close proximity to shopping and many restaurants
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Grande Prairie. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excellent

Enkelejda

Traveled with family and small children
Liked: Cleanliness, staff & service
Busy parking lot
Stayed 3 nights in Feb 2024
Response from GM on Feb 22, 2024
A good sign that the hotel is booked due to the long weekend and the Alberta Winter Games.

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness
The staff were pretty nice!! My room was ok, except for the blood drip stains all over my comforter on the bed. Slept with just the sheet for two nights. I would stay there again if I had to.
Stayed 2 nights in Feb 2024
Response from GM on Feb 9, 2024
I am so sorry to hear this, Amanda. However, I have no record of getting a call from you about your comforter concern. I assure you that we would have either offered you another room or, at the very least, change it.

6/10 Okay

Laurie

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Thank you for taking the time to tell us about your recent stay with us. We hope we get to work on what you feel we need to work on.

6/10 Okay

Alice

Liked: Cleanliness, staff & service
Husband enjoyed the pancakes for breakfast. I really dislike not having my room made up daily. We didn't realize this and came back to unmade beds and no fresh towels. We requested new towels, they were provided but when they only do your room up every 3rd day and we only stayed two nights... it kind of sucked. Also we had a suite with two bedrooms, but you had to walk through one bedroom to get to the other, so the setup was strange.
Stayed 2 nights in Jan 2024
Response from GM on Jan 30, 2024
Our housekeeping service is every 3rd day. However, we are only a phone call away and open 24/7, should you wish to have it earlier than the 3rd day or even daily. We are very grateful for you taking the time to give us your Comments.

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean comfortable room. Parking could be closer to the entrance.
Stayed 1 night in Jan 2024
Response from GM on Jan 30, 2024
We have 3 clearly marked entrances (front/main, side, and back) with luggage carts to accommodate where you parked. Aside from that, there is a 15 minute parking spot near the front/main entrance to facilitate loading and unloading. However, we appreciate you taking the time to give us your Comments.

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
I am sorry you did not see the information about us requiring a credit card at time of check in in the Expedia website. Regardless, we made an exception by accepting debit instead. I sincerely hope you understand why all hotels require this. Your reservation was made by your husband under his name and prepaid the room with his credit card to Expedia not to the hotel. Expedia never provided us with any additional information as to who will occupy the room much more his credit card information due to the security of the cardholder. In addition, only names of guests who are physically staying with us should be in our records.

8/10 Good

Laurie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The furniture was getting worn out and the toilet made a loud groaning sound whenever it was flushed. The location is very convenient. Our family loved the pool and waterslide.
Stayed 2 nights in Dec 2023
Response from GM on Jan 5, 2024
Appreciate you taking the time to tell us about your recent stay with us. Your comments are important to us because we continuously strive to meet your needs and expectations.

10/10 Excellent

Trevor

Liked: Amenities
Stayed 1 night in Dec 2023
Response from GM on Jan 5, 2024
Thanks for the 5 out of 5 rating, Trevor!

8/10 Good

Chad

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The Breakfast is not worth the money yes i understand it is free. You can hear the neighbours talking Access to the hotel is poor Parking at the back is very uneasy
Stayed 3 nights in Dec 2023
Response from GM on Dec 26, 2023
Thank you for telling us about your recent stay with us. I sincerely hope that the staff was professional and respectful.

10/10 Excellent

Keanu

Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Happy Holidays!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
The super eight was convenient and offered at waterslide for the children and excellent breakfast in the morning. The kids were fascinated by the automatic pancake machine.
Stayed 2 nights in Nov 2023
Response from GM on Dec 8, 2023
We're so happy for the little things that fascinate kids, not to mention having an "excellent breakfast". We wish you and your family Happy Holidays from us and our families.

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not disturbed the lobby was clean very welcoming
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Thank you for telling us about your recent stay with us. We wish you and your family Happy Holidays from us and our families.

8/10 Good

willette

Business traveler, Traveled with family
Liked: Amenities
Good price. Good service
Stayed 1 night in Nov 2023
Response from AGM on Nov 30, 2023
Dear Willette,Thank you for taking the time to provide us with feedback on your stay with us, we will share you wonderful rating and comments with our team. We look forward to seeing you again on your next visit.Kind Regards,Super 8 Team

8/10 Good

Syed

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our overall experience was good. We felt some vacuuming should have been done. Breakfast was good, kids really enjoyed it and customer service at breakfast was great, however there should be some option to make fresh egg omlette or something like lots of other hotels do have chef. Building had one elevator to the floor which was a bit odd as most of the other hotels do have lifts on both ends. Will definitely stay again, the prime interests were the location and breakfast. Thanks
Stayed 2 nights in Nov 2023
Response from GM on Nov 16, 2023
Thank you for your Comments. Should you require daily housekeeping service, our Front Desk is available 24 / 7 to take your request. As a limited-service hotel, we will look into reviving our omelette station.

10/10 Excellent

Herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Nov 16, 2023
That's great, Herman!

6/10 Okay

Rob

Traveled with partner
The carpeting in my room is worn and dirty. Coffee was horrible both mornings spent there. The beds were very good. Overall an average experience.
Stayed 2 nights in Oct 2023
Response from GM on Nov 7, 2023
Thank you for taking the time to tell us about your recent stay with us. I'm sincerely sorry that the coffee was horrible and the room carpet is worn and dirty. I will make sure that our Breakfast Attendant and Housekeepers are aware of your concerns.

8/10 Good

Cheyenne

Stayed 1 night in Oct 2023
Response from AGM on Nov 30, 2023
Dear Cheyenne,Thank you for the great rating, we are happy that you enjoyed your stay and hope to see you again soon!Kind Regards,Super 8 Team

2/10 Terrible

Sukhdeep

Stayed 2 nights in Oct 2023
Response from GM on Nov 16, 2023
Thank you for taking the time in taking the survey. Would greatly appreciate to know what we can do better.

6/10 Okay

Kent

Liked: Staff & service
Average
Stayed 2 nights in Oct 2023
Response from GM on Oct 20, 2023
Appreciate you taking the time to tell us how your recent stay with us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Didn’t get what I paid for!
I paid for a 2 bedroom room with a queen and double bed but only got 2 doubles. The rooms were also not exactly private as you couldn’t get to bathroom without passing through one of the bedrooms. The carpet was filthy and so was the tub/shower curtains. I couldn’t connect to Netflix on TVs. The hotel gym had only a couple treadmills, light weights and one cable machine that was out of order. I’m disappointed as I paid a lot for my stay!
Stayed 2 nights in Oct 2023
Response from GM on Nov 7, 2023
Based on our records, you received the same room type you booked which is the same as what you also stayed in previously last September. I assure you that we would have addressed your room concerns if we received them in a timely manner.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Oct 2023
Response from GM on Oct 20, 2023
That's great to hear, Becky!

6/10 Okay

Mitch

Liked: Cleanliness
Stayed 3 nights in Oct 2023
Response from GM on Oct 20, 2023
Thank you very much for taking the time.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional personnel
The personnel at this hotel is exceptional! I would book again at this hotel without hesitation.
Stayed 2 nights in Oct 2023
Response from GM on Oct 20, 2023
I am very to hear that, Yvonne!

10/10 Excellent

Jim

Stayed 2 nights in Sep 2023
Response from GM on Oct 20, 2023
Great!

8/10 Good

Lorraine

Traveled with family and small children
Liked: Staff & service
Room smelled musty- but kids had a great time at the pool- room was spacious- affordable
Stayed 3 nights in Sep 2023
Response from GM on Oct 20, 2023
Thank you for letting us know about the smell. It will looked into and dealt with. I'm still very happy that the "kids" still had a great time.

4/10 Poor

Erin

Traveled with group
Disliked: Amenities, property conditions & facilities
There was a questionable motion sensor or camera in the room. Bedding was average but not comfortable. The breakfast was minimal options.
Stayed 2 nights in Sep 2023
Response from GM on Oct 20, 2023
The motion sensor is for the AC unit's energy saving function. It is NOT a camera. As a limited-service hotel, the breakfast we offer is above "minimal".

8/10 Good

Sonya

Stayed 1 night in Sep 2023
Response from GM on Nov 7, 2023
Thank you for taking the time to tell us about your stay with us.

2/10 Terrible

Edward

Liked: Staff & service, room comfort
Why have walls just turn it into a great big commune….NOISY BUILDING….corporate greed….build them better you cheap buggers.
Stayed 2 nights in Sep 2023
Response from GM on Sep 21, 2023
Thank you letting us know how you feel.

8/10 Good

Pamela

Great service!
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
Appreciate it, Pamela.

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities
The employee at the desk was very kind and patient.
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
If you're referring to Alina (she checked you in), she surely is one of our gems in the hotel.

6/10 Okay

Esdra

Liked: Staff & service
It did the job. Rooms are very dated. The fan in room buzzed all night long. Breakfast was great
Stayed 1 night in Sep 2023
Response from GM on Sep 21, 2023
We're working on doing some changes in our rooms. However, I still appreciate your Comments. I will have the fan looked into. I assure you that we would have addressed it as soon as possible when a report is received.

4/10 Poor

Patrick

Disliked: Staff & service
Stayed 4 nights in Aug 2023
Response from GM on Sep 21, 2023
It looks like we need a lot to work on to get a better rating from you. We would appreciate some specifics as we can only improve when we know what needs to be addressed.

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities
The staff and amenities are great. I was somewhat disappointed with the run down building.
Stayed 5 nights in Aug 2023
Response from GM on Nov 7, 2023
Thank you for telling us about your recent stay with us. We're hoping that the exterior will get some attention in the coming year.

10/10 Excellent

jeremie

Stayed 4 nights in Aug 2023
Response from GM on Sep 28, 2023
Appreciate the 5 out of rating, Jeremie. We hope we get to see you back when your travels bring you back to the area.

8/10 Good

Mellissa

Stayed 2 nights in Aug 2023
Response from GM on Sep 28, 2023
Thank you for taking the time telling us about your recent stay, Melissa. We will work hard on improving ourselves.

8/10 Good

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place fir a stop
Stayed 1 night in Aug 2023
Response from GM on Sep 21, 2023
We hope to see you back when your travels bring you back to the area, Kurt.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access...ample parking for big trucks
Stayed 2 nights in Aug 2023
Response from GM on Sep 21, 2023
I'm so happy your feel this way, Jason!

6/10 Okay

Charles, Edmonton

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from GM on Sep 21, 2023
We'd like to work on improving and your input will always be considered.

6/10 Okay

Matthew

Meh.
Booked a king bed room, got 2 queens. Found a live bug on the bed and then toddler found the bug trap with all the dead bugs. Check in staff was friendly, but hadn’t been told we were bringing pets. Check out staff didn’t give any receipts for the 3 charges on the credit card and hotels.com hasn’t provided anything yet either. Not an ideal experience after evacuating our home due to wildfire.
Stayed 1 night in Aug 2023
Response from GM on Aug 31, 2023
I am sincerely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Should there be anything I can do for you, please do not hesitate to contact me (the General Manager).

10/10 Excellent

Lena

Business traveler, Traveled with family
Liked: Amenities
Very clean, soft towels, excellent breakfast and wonderful staff.
Stayed 2 nights in Aug 2023
Response from GM on Aug 31, 2023
I am very happy you enjoyed your stay with us, Lena. We hope to welcome you back in the near future, when your travels bring you back to the area.

4/10 Poor

Reanne

Stayed 1 night in Aug 2023
Response from GM on Sep 21, 2023
We'd certainly like to improve the hotel. Your assistance by giving us specifics will be greatly appreciated.

4/10 Poor

Kathlyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not book in this place again. Room was dirty.
Stayed 3 nights in Aug 2023
Response from Gm on Aug 27, 2023
I’m so sorry to hear about your stay. I assure you if we knew about your concerns during your stay, we would have made the necessary arrangements for you. I sincerely hope that you’re keeping safe during this trying time of being displaced during the wildfires in your province.

8/10 Good

sigrun A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful. One area we found a bit difficult for older people was that there was only one elevator in the building. Parking out the back but elevator (we were on the 4th floor) way at the other end of the building. Carting our things in, then going all the way to other end of the building was a bit tiring. Seems like there should be an elevator at the other end of the building or even in the middle.
Stayed 1 night in Aug 2023
Response from GM on Aug 27, 2023
Thank you for your Comments. I will share them with the team. I’m afraid we have no plans of installing another elevator any time soon. However, we try as much as possible to have a luggage cart available in all hotel entrances.

8/10 Good

Chris

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Affordable rates. Decent room. Swanky reddish-orange carpet. Comfortable bed.
Stayed 1 night in Aug 2023
Response from GM on Aug 25, 2023
Thank you for your kind words. We'll work on the remaining point to make us 5 out of 5. We'll be here to welcome you back when your travels bring you back to the area.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room exceptionally clean. Beds VERY comfortable
Stayed 2 nights in Aug 2023
Response from GM on Aug 25, 2023
My Housekeeping team work hard to make sure our guests are happy with the cleanliness of our guestrooms. I will certainly share your Comments with them.

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from GM on Aug 19, 2023
Appreciate the 10 out of 10 rating, Tara. We'll work hard to keep it when you're next in the area.

6/10 Okay

Cecilee

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the property, it’s just when I checked out I never got my deposit now I have to go back and get it 😬😒
Stayed 1 night in Aug 2023
Response from GM on Aug 19, 2023
This is one of the disadvantages of the exception we have provided you since we're A credit card only hotel. If you change your mind about sending you a cheque, don't hesitate to contact me (General Manager).