Staff are outstnding; hotel "infrastructure" OLD
Posted Oct 30, 2016
Several things should be of concern to management. The most imporant is the handicapped bathtub arrangement. This OLD setup has a METAL brace holding a wooden seat onto the tub. This metal brace has SHARP EDGES. If the hotel would like to avoid lawsuits, this should be changed, updated, made less dangerous. I did not realize their were sharp edges and accidentally leaned back ionto that metal brace. The edge contacted the back of my neck with a sharp result! However, it did not break the skin. I had to check though. It HURT! It was also somewhat difficult to figure how to lift the shower mechanism off of its base. I am 73 years old and have experienced a wide range of motels, hotels, hostels across the world (I taught honors classes, college-level, in culture and commuication, taught ESL in China and have travelled widely). This mechanism of the metal brace is about the most dangerous piece of motel/hotel equipment I have encountered!!!!!!!! Fix it!!!!!!!! The night and day staff during my stay were especially nice, even bringing an item to my room at one point. The room itself also exhibited signs of wear and tear. Though I can say the rug was not the ugliest or dirtiest I've encountered (that was a Red Roof Inn in El Paso). It was clean, but everything was outdated. I saw a much better treatment of outdated room/equipment at a Rode Inn in Springerville, AZ this trip. It was also hard to find, located on an odd, hard to reach, road parallel to the main road.
Comment from Hotel Management
Jan 9, 2017 by Robyn, Hotel Management
Thank you for taking the time to complete our online survey regarding your stay at the Travelodge in Grants, New Mexico. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for our guests. I will get with management on the handicap rooms. Thank you again for your feedback. We hope to see you again soon.