Ratings based on 236 Verified Reviews

3.7 out of 5
69% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Way overpriced ...not impressed with Expedia

Posted Apr 30, 2018
The room I reserved on Expedia was not what I got when I arrived at the hotel after driving 9 hours....the price that Expedia quoted me and what I was charged was twice the amount....Not impressed at all with hotel, will never go back and doubt that I will book with Expedia again
3 out of 5
by A verified traveler from Pittsburgh

Attended Conference

Posted Apr 20, 2018
My room heater was very inconsistent. The bathroom was setup for handicap use but the sit down shower would not have been stable enough to sit on due to broken hinges. The broken hinges would not allow the seat to fold up either. The tub only drained after I propped the stopper up with a plastic fork. Staff seemed miffed I registered through Expedia.
3 out of 5
Recommended
for Everyone
by A verified traveler from nj

Just ok

Posted Feb 26, 2018
Pros: Easy to get to.
Cons: Just seemed dated.
Location: Was there attending a convention
Waited 1.5 hours for my room. There was a mix up with the booking company I used. They resolved it within a half hour but no one told me. I was sitting in the lobby which they knew because they came over to me once. I finally asked and they said yup all cleared up their mistake. Room was dated and only ok clean. Slept with the light over the headboard on all night because I couldn’t figure out how to turn it off. Overheard several people discussing the problem at breakfast the next day. Maybe a little sign saying this black button turns off the light don’t look for a light switch.
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear Sandy: Thank your for taking the time to comment. I am so sorry that we did not exceed your expectations and handle the issue with check-in more efficiently. I am reviewing your comment today in our staff meeting in an effort to improve. I will also discuss your additional comments about "ok clean" as we truly try to sparkle. Thanks again for sharing your experience and thank you for your business. Sincerely,
4 out of 5
by A verified traveler

KAFMO

Posted Feb 17, 2018 on Hotels
Very nice staff in hotel, bar, restaurant and convention assistance. looking forward to next year.
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear James: Thank you for attending the KAFMO event. I am pleased that you enjoyed your stay. We look forward to next year as well. Thanks for staying with us. Sincerely,
5 out of 5
by A verified traveler

Posted Feb 17, 2018 on Hotels
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear Anonymous: Thanks for the 5 out of 5 rating. I hope you stay with us in the future. Thank you for taking time to rate us. Sincerely,
4 out of 5
by A verified traveler

Posted Feb 17, 2018 on Hotels
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear Victor: Thanks for the 4 out of 5 stays and thank you for your business. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from pennsylvania

Holiday inn

Posted Feb 17, 2018
Friendly staff, and great facility. Room is smaller than in the picture but overall a great place to stay.
Comment from Hotel Management
Feb 19, 2018 by Amber R., Hotel Management
Dear Tatiana, Thank you for your awesome review! We value our guest feedback. I will be sure to pass along to our staff how satisfied you are and we hope we get the pleasure of continuing to impress you! Best Regards, Amber R. Guest Experience Champion
4 out of 5
by A verified traveler

Great location

Posted Feb 11, 2018 on Hotels
The hotel location is excellent, close to the casino and 15 minutes from Hershey. The beds are very comfortable but it was hard to regulate the temperature and the bathroom and the hallways were not very clean.
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear Chris, Thank you for commenting about our stay. I am glad you enjoyed your stay. I have noted the comments about the corridors and the temperature of the room. I will personally ensure that they are addressed. Thank you for your business and I hope to see you in the future. Sincerely,
5 out of 5
by A verified traveler

Nice

Posted Feb 6, 2018 on Hotels
Very nice! Always a good experience.
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear Charles: Thanks for the 5 out of 5 rating. I am pleased that you enjoyed your stay. Thank you for your patronage. Sincerely,
4 out of 5
by A verified traveler

Great hotel but could be a little better.

Posted Jan 14, 2018 on Hotels
Staff was excellent and friendly. The room was a little worn. Stained carpet, lumpy bed and not so clean shower/tub. The hot tub was nice and hot, powerful but that too needed a good cleaning. The pool towels we're miniature size.
Comment from Hotel Management
Feb 28, 2018 by Matt English, Hotel Management
Dear Diane: Thank you for staying with us and commenting about your experience. I am pleased that you found the staff excellent and friendly. We are working on some of the improvements that you suggest in your review. I have already address the cleanliness issue in the shower/tub. Thanks you for your business. We hope to see you in the future. Sincerely,