Ratings based on 168 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
72% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Check-in and check-out difficulties

Posted Apr 12, 2016 on Hotels
Tried to check in at 3:40 pm. I was told check in is not until 4:00 pm and I had to wait. I was told there were no clean rooms. Twenty minutes later I was able to check in. On the Hotels.com website I chose a king non smoking room. I was told that there were no king rooms available and that my choice on the website was irrelevant . I was given an upgrade to a poolside room with two beds. I only stayed for one night, but when I tried to check out, I was told I still owed for an additional night. I pointed out that I was only there for one night. The desk clerk said there must have been a computer error and that she had to tell her supervisor. When she came back she said she would adjust the bill. The supervisor never came out to apologize or offer an explanation. Thankfully I stopped at the desk to check out otherwise the "mistake" might have been more difficult to correct once I returned home.
Comment from Hotel Management
Jun 18, 2016 by Kevin GEC, Hotel Management
Thank you for taking the time to comment on your recent experience. I apologize about the mistake with the room type and the potential billing for an extra night. I will review your comments with the front desk manager and team to improve our service delivery. Please accept my sincerest apologies and thank you for the business. Sincerely, Matt English General Manager
3 out of 5
by A verified traveler

Posted Apr 10, 2016
Pros: The food was good.
Location: The location is great. Right off a major highway and easy to find.
I went for a conference and was glad to be staying at the conference hotel, because it snowed. I was disappointed in the mattress, but the pillows were very good. The room was too warm for my preference, and I had turned off the heat. This was April, but it was cold outside. I like sleeping in a cool room. The mattress was not comfortable at all.
Comment from Hotel Management
Apr 13, 2016 by Matt , Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disappointment in the mattress and the temperature of the room. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Matt English General Manager
5 out of 5
by A verified traveler

Closee to casino

Posted Mar 10, 2016
Hotel was very nice. Very close to the casino. The staff was so nice. Would definitely stay there again.
Comment from Hotel Management
Mar 11, 2016 by Matt, Hotel Management
Thank you for your review. I am pleased you enjoyed your stay. Thank you for your business and kind words regarding the staff and hotel. We look forward to seeing you in the future. Sincerely, Matt English General Manager
3 out of 5
by OSMAN

This traveler left a rating score only Posted Feb 21, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 20, 2016 on Hotels
1 out of 5
by lorry from Bedford, Pa

Posted Feb 20, 2016 on Hotels
It was awful, there was no heat in the lobby. I specifically booked this hotel, because it had a room with a King size bed. We got there, we got a room with 2 double beds, and told they didn't have any rooms with King size beds left. The heat in our room would blow warm air, then cold air. What was supposed to be a romantic Valentine's day get away, was TOTALLY ruined.
Comment from Hotel Management
Apr 30, 2016 by Kevin GEC, Hotel Management
Dear lorry: Thank you for your feedback. I understand and apologize for the inconvenience caused by the heating failure in the lobby. This was a result of the extreme temperatures over the weekend. It took some time to diagnose and repair the problems. Additionally I am sorry about not being able to provide a king size bed. I will review your reservation to see if I can determine the problem. I hope for the opportunity to make this up to you the next time you are in the area. Sincerely, Matt English General Manager
4 out of 5
by dana from sunbury, pa

did not get the room I asked for

Posted Feb 18, 2016 on Hotels
very nice hotel and good breakfast
Comment from Hotel Management
Apr 23, 2016 by Kevin GEC, Hotel Management
Dear dana: Thank you for the 4 star review. I am sorry that we were unable to accommodate your room request. I will follow up with the front desk team to see where we can improve. I am pleased that you enjoyed the hotel and breakfast in the restaurant. Thank you for your business. Sincerely, Matt English General Manager
4 out of 5
by A verified traveler from Southeastern PA....

Posted Feb 16, 2016
The 1 thing that this hotel definitely needs to improve upon is the temperature control in the main entrance. My wife and I arrived on a snowy and very cold evening, but the inside of the hotel felt just as cold as the 20° weather outside. We could hardly bare to stand at the counter for our check-in. Overall, the hotel is very nice and the rooms were clean and modern. The bathroom was also particularly large, as well.
Comment from Hotel Management
Feb 18, 2016 by Matt, Hotel Management
Dear GK041715: Thank you for your 4 star review. I am pleased that you commented "the hotel is very nice the rooms were clean and modern”. I am sorry about your experience with our lobby heat. We experienced the perfect storm with temperatures dropping to 8 degrees F and two of our units failing at almost the same time. Fortunately we were able to make the requisite repairs and get them running again. Unfortunately it took some time. Please accept my sincerest apologies for this inconvenience. Sincerely, Matt English General Manager
5 out of 5
by Charles

Posted Feb 7, 2016 on Hotels
Comment from Hotel Management
Apr 23, 2016 by Kevin GEC, Hotel Management
Charles: Thank you for your 5 star review and thank you for your business. Sincerely, Matt English General Manager
4 out of 5
by Michelle from Lancaster, PA

Posted Feb 2, 2016 on Hotels
We stayed at the hotel after attending a meeting in the banquet room. The staff was very friendly and helpful. They accommodated all of our requests. The room we stayed in was modern, clean and comfortable. I would recommend staying at this hotel!!
Comment from Hotel Management
Apr 9, 2016 by Kevin GEC, Hotel Management
Dear Michelle: Thank you for taking time to complete a review. I am pleased that you enjoyed your experience at the meeting you attended. The staff works hard to ensure we meet and exceed expectations. Thank you for your kind words. I will make sure I share your comments with them. Please visit us again in the future. Sincerely, Matt English General Manager