NOT QUITE WHAT I SAW ON WEB
Posted Aug 21, 2016 on Hotels
Had two rooms. One had old furnishings, air conditioner was too old. The toilet dripped a lot of water from behind it AND ANTS IN THE ENTIRE ROOM. My 2nd room had a LARGE LEAK IN FRONT OF MY DOOR; good thing it was the last day of my stay. Front desk gave me credit on breakfast ONLY. The indoor pool needs a touch up on bottom, had hair and bugs in it. I left, went in the hot tub, some kids were swimming in it, then went to the outdoor pool....got cold out, went up to my room.
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
Thank you for completing a review regarding your stay. I am sorry that we did not exceed your expectations. I have addressed the issue with the toilet that you have mentioned and issue with the ants with our exterminator. The leak that developed outside of your door was the result of a union that failed and was corrected by our plumbing contractor. I will be sure to address the issue with pool that you had mentioned with our engineering team. Again my apologies for the issues that you encountered. Rest assured that they have been and will be resolved as I had mentioned. I hope you will provide us another opportunity to exceed your expectations.