Ratings based on 347 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel & great price!

Posted Jul 27, 2017
I honestly loves this place. Everything was great and the staff was great as well. It is central to everything and you can't beat the price either.
Comment from Hotel Management
Jul 31, 2017 by General Manager, Hotel Management
Thank you for taking the time to leave your positive feedback. We are delighted that you enjoyed your stay with us. We hope to serve you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 24, 2017
positive experience!! Very clean, front desk always smiling and helpful. Great breakfast!
Comment from Hotel Management
Jul 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are delighted to know that you enjoyed your stay with us. We pride ourselves on memorable experiences and want each Guest to be a returned guest. We hope to serve you again soon in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2017
Great breakfast!! Quiet!! Close to my conference
Comment from Hotel Management
Jul 18, 2017 by General Manager, Hotel Management
Thank you for your feedback. We are pleased to know that you enjoyed your stay with us. We hope to serve you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to downtown

Posted Jun 26, 2017
Cons: Get softer mattresses
Kept our luggage for us until our room was ready while we were in a conference
Comment from Hotel Management
Jun 28, 2017 by General Manager, Hotel Management
Thank you for your feedback. We hope to serve you again when your travels bring you back to the Grapevine Area!
5 out of 5
Recommended
for Everyone
by A verified traveler

Besides the great location: Great Staff

Posted Jun 7, 2017
Pros: the staff, the bed, breakfast options with warm food, and yes the shuttle service
Location: close to airport and gaylord convention center. Grapevine Mills is a most + Hard Eight BBQ for the famous Texan Brisket.
I was attending a summit event in Gaylord Texas but of course prices there are ostensible higher. Since this a company trip I recommend to stay after reading reviews of great location. The good service started since the moment I arrived into DFW, I called them and they picked me up, free shuttle bus. 2- the Welcome by Emerald, she was so nice and engage in conversation other than "can i have your password and credit card, then sing here". 2- While we were asking an Uber to go eat Grapevine malls, the shuttle driver Joshua said oh let me just take you guys, After he drop us there, he said: called the front service for pick up again. As long all trips are within the perimeter area, the shuttle will take us, that was amazing. Plus this guy Joshua was extremely polite. I saw other people in front desk and they all were very kind. 3- the food options at breakfast, very good, you can even have scramble eggs and bacon- much above that most LaQuinta with DIY Waffles. 4-Finally the beds were so comfy that the first day I overslept.
Comment from Hotel Management
Jun 12, 2017 by General Manager, Hotel Management
Thank you for your positive feedback. It brings us great joy to know we exceeded your expect during your stay. We hope to serve you again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nederland, Texas

Great experience.

Posted Jun 6, 2017
Pros: Spa tub, breakfast, location
Cons: Nothing
Location: The location was perfect, I had a meeting and it was only 2 minutes away. Also I did some shopping and hotel was located just across the freeway.
I really enjoyed my stay. This was my first experience staying in a Comfort Suites and I will for sure stay again. The hotel staff was very nice and helpful. My room was comfortable and I really enjoyed the spa tube. Breakfast was vey good with many choices. Overall an excellent experience.
Comment from Hotel Management
Jun 6, 2017 by General Manager, Hotel Management
Thank you sharing your great experience with us. We hope to serve you again when your travels bring you back to the DFW Area!
5 out of 5
Recommended
for Everyone
by A verified traveler from ETx

Nice hotel

Posted Jun 5, 2017
Very quiet stay and room. Spacious room. Breakfast was good with various choices. Good bold coffee. Bed could have been a little firmer for me but slept well. Close to airport access.
Comment from Hotel Management
Jun 5, 2017 by General Manager, Hotel Management
Thank you for taking the tie to leave your positive feedback. We are pleased to know that we have met your expectations. We hope to serve you again when your travels bring you back to the Grapevine area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Vert nice hotel closed to the airport

Posted May 28, 2017
My overall experience was very good and the staff was always very nice. Excelent breakfast and y the free shuttle was a plus
Comment from Hotel Management
May 30, 2017 by General Manager, Hotel Management
Thank you for your feedback! We pride ourselves on memorable experiences and want to always exceed expectations. We hope to have the opportunity to serve you again in the future.
3 out of 5
by Sarah

Posted May 22, 2017 on Hotels
The staff was very nice. Unfortunately the place smells like smoke. The carpets were dirty with large stains in the halls and in the rooms. The bedding and towels were clean and the surfaces too. The rest not so much. It was half the price of neighboring hotels so that was a plus.
Comment from Hotel Management
May 24, 2017
Thank you for your feedback. We would like to apologize for not exceeding your expectations. We can ensure you that we are doing our best to improve for you and other guest in the future. Thank you again! Kindest Regards, General Manager
4 out of 5
by Kim

Business Travel

Posted May 22, 2017 on Hotels
Clean, affordable & centrally located.
Comment from Hotel Management
May 24, 2017
Thank you for your feedback. We pride ourselves on memorable experiences and exceeding expectations. We hope to serve you again when your travels bring you back to Grapevine. Thank you! Kindest Regards, General Manager