Ratings based on 253 Verified Reviews

3.7 out of 5
81% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Apalachin, New York

Nice, clean, friendly hotel

Posted Jul 19, 2017
Pros: Everything was very clean. The staff was very friendly. The hotel was conveniently located near route 50.
Cons: A higher toilet would be helpful for the handicapped accessible room.
Location: Very convenient to Route 50.
Clean, comfortable room. Friendly staff. Convenient location with easy access to Route 50. Nice swimming pool. We enjoyed our stay.
Comment from Hotel Management
Jul 21, 2017 by A.P. General Manager , Hotel Management
Thank you for writing a review. I am glad to hear everything was very clean and our staff friendly. Housekeeping is a priority for us and Customer is very important to us. We will forward your comments concerning toilet height to our room amenities department. We look forward to seeing you again soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Hampton, Va.

Wonderful stay...

Posted Jul 17, 2017
Pros: Right next to the interstate exit, but not too noisy. Loved the pool. The birds were very active. The staff was easy going and not rushed.
Cons: Internet service and dining space could stand a little improvement. The breakfast area was full so I had to take my meal to my room.
Location: This was a perfect locale for my commute to Annapolis and Severna Park as well as visiting with friends on Kent Island and Terrapin Park.
QUIET! I had a wonderful night of rest and relaxation at your Sleep Inn, Grasonville. You staff was welcoming and extremely pleasant to do business with.
Comment from Hotel Management
Jul 19, 2017 by A.P. General Manager, Hotel Management
Thank you for your feedback. I am glad you had a wonderful stay. We appreciate your comments as they truly help us as we strive to provide exceptional guest stays. We look forward to seeing you again soon.
2 out of 5
by A verified traveler

Posted Jul 11, 2017
I didn't appreciate the fire alarm going off in the middle of the night anyway
Comment from Hotel Management
Jul 14, 2017 by A.P. General Manager, Hotel Management
Thank you for your feedback. I apologize the alarm went off in the middle of the night. Sometimes a guest breaks the rules and smokes in a nonsmoking room causing the alarm to go off. However please do remember the alarm is for the safety and welfare of all of our guests. Again I am sorry you were disturbed.
3 out of 5
by A verified traveler from Fl

Good access to restaurants.

Posted Jul 7, 2017
Took 30 mins to check in. I had a reservation made in advance. Desk clerk tried to tell me i had a 2night stay when I had a 1night stay. No lighting in the hall near the rooms. Strange man sitting in lobby with no shoes. Saw him everywhere. Had CNN on tv in breakfast area. HATE that channel. Fake news.
Comment from Hotel Management
Jul 11, 2017 by A.P. General Manager, Hotel Management
Thank you for your feedback. I apologize your stay was anything less than completely satisfying. Your comments will be helpful as we strive to provide exceptional guest experiences. We hope you will stay with us again in the future so we will have an opportunity to to make every effort to make your stay more comfortable and enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasantly Surprised

Posted May 22, 2017
My wife and I travel a lot for business and stay at a wide variety of hotels. We originally booked the Sleep Inn because it was the only hotel available in the area for our one night stay. You can tell this hotel has been updated recently. We were pleasantly surprised by the overall condition of this hotel. The lobby, room and overall property were in great shape. Everyone we encountered from the staff were outstanding! Will definitely stay here again if in the area.
Comment from Hotel Management
May 25, 2017 by A.P. General Manager, Hotel Management
Thank you for your positive feedback. Comments like yours encourage our staff as we strive to provide exceptional guest experiences. We look forward to seeing you soon. Hurry back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, Arizona

Central location

Posted May 10, 2017
Pros: Great room, friendly staff, decent breakfast.
Cons: Installing an elevator and thicker walls.
Location: Close to Bay Bridge, restaurants, water, highway.
I stayed May 4-8th, 2017. Night staff was pleasant when I arrived. The room was better then I expected, nice and cozy. The shower is like an egg shape, but roomy. Bed was comfy as well. The walls are a bit thin, I could hear my neighbors tv. The door was hard to close, had to push really hard to close it. At night, could hear other people slamming their doors. The location was great, but its right next to the highway, so can hear the semi-trucks driving by. If you are a light sleeper, could be a problem, so ask for a room facing the pool. Also, no elevator. You have to carry your luggage up a flight of stairs, beware. Breakfast was decent, could have been a few more options. Breakfast staff was very friendly and welcoming. Not a lot of seating at breakfast on the weekend, its a bit crowded. Some hotels I have stayed at do not let you open the windows, but at this location you can. Overall, great stay and would return.
Comment from Hotel Management
May 13, 2017 by A.P. General Manager, Hotel Management
Thank you for your feedback. Comments like yours help us to improve our property on a daily basis as we strive for exceptional guest stays. We look forward to seeing you again soon.
3 out of 5
by Thomas

Smelly Room

Posted Apr 28, 2017 on Hotels
The room smelled like stale AC air, but seemed to be clean.
Comment from Hotel Management
May 10, 2017
Thank You for writing a review. I am glad to hear your room was clean. Housekeeping is a priority for us. I apologize the room smelled like stale AC air. We keep our air conditioning units cleaned and our rooms properly heated and cooled so we are not sure what you were smelling. We did check the room and we did not notice any unusual odor. We look forward to seeing you again in the future and I promise we will make every effort to make your next stay more comfortable and enjoyable.
4 out of 5
by A verified traveler

Convenient to highway, quiet, and comfortable.

Posted Apr 10, 2017 on Hotels
Hotel location is quiet and convenient. Some of the furnishings are showing their age, but there are some new furnishings and updates so it seems a general update is in progress. Desk staff was very nice and gave us a choice between 1st or 2nd floor since they don't have an elevator. WiFi was so slow as to be useless.
Comment from Hotel Management
Apr 18, 2017
Thank You for writing a review. I am happy to hear you found our location to be quiet and convenient. We are making many new updates for the comfort of our guests. I am glad you found our desk staff to be very nice. Customer Service is very important to us. I apologize the WiFi was slow. I wish you would have contacted the front desk, as sometimes the system may have gone down and needed rebooting. Most guests do find our WiFi speed to be acceptable. We look forward to seeing you again in the future and I promise we will make every effort to make your next stay even more comfortable and satisfying. A.P. General Manager
4 out of 5
by Steve

Posted Feb 25, 2017 on Hotels
Comment from Hotel Management
Apr 18, 2017
Thank You for your survey feedback. We appreciate your evaluation as it helps us as we strive to make every guest stay an exceptional experience. A.P. General Manager
1 out of 5
by A verified traveler from Grasonville, MD

Horrible hotel. Staff were rude

Posted Dec 7, 2016 on Orbitz
Front desk and owner are related and owner supports unprofessional harassing behavior. They turned away a disabled guest after charging credit card and refused to refund the paid room and deposit until the police were called. Go everywhere else but here these people don't deserve your business. Staff is not customer friendly. Found Much Better