Badrutt's was a real BAD ROUTE!
Posted Jul 11, 2016
Most terrible night sleeps ever in a hotel, no AC, no temperature control , reception staff are the worst , specially the one checked me out . The concierge staff are the best in this hotel. Corridors of this hotel smell like stables, never been cleaned since installation . Definitely no coming back. Advice people not to go .
Comment from Hotel Management
Jul 16, 2016 by Badrutt`s Palace Hotel, Hotel Management
Dear Mr. Rokia,
Thank you for your feedback. We really appreciate it when guests tell us what they like and dislike, as this is the only way we can improve.
Badrutt’s Palace Hotel continuously invests into the different areas of the hotel: be it guest rooms, our public areas including the restaurants or the wellness area. In the last 10 years over CHF 150 Million have been devoted to refurbishment projects. Thus, we are sorry to hear that you could not enjoy your stay at our hotel and we didn’t meet your expectations regarding room facilities and our staff.
It would have been really helpful, if you told us about these issues right at place, as we would have been more than happy to make your stay a memorable one and solve the mentioned problems for the better.
Dear Rokia it would be our pleasure to welcome you back again and excel your expectations, the way we usually do with our guests!
With best regards,
Managing Director & Delegate of the Board