Ratings based on 36 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
100% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Houston, TX

Great historic hotel

Posted Mar 5, 2016
Nested at the entrance of the little quaint village of Pontresina, near St. Moritz, Saratz is not the most impressive hotel in the village, the Kronenhof and the Walther steal the show here, but it compensates by its service, its comfort and the attention to detail I was looking for. The hotel manager came to greet me and shake my hand upon arrival and then upon departure as well, something not seen often, making a personal connection leaving you with a warm feeling you somehow counted. They picked me up at the train station for free and dropped me off as well. The hotel has 2 distinct parts, a historic one with the breakfast room and restaurants and the modern one with the reception and the bar. While I am not a big fan of 60-70s architecture in the mountain, they somehow did a great job in not making it stand out too much but at night the lights did an awesome job at making it particularly welcoming. I loved the modern looking bar with its warm-toned stones and the contemporary fireplace. I stayed in a double room in the modern section and enjoyed the spaciousness of the room, the modern bathroom with powerful shower and it's odd toilet. Wifi works well and fast, a welcome feature. Breakfast in the historic room of the old section was great, huge selection of bread, jams and some warm fares. I have not tried the spa but my friends staying there longer experienced it everyday and could not stop raving about it. I would stay there again if in the region.
5 out of 5
by Marita from London

Lovely hotel at the top end of 4-star

Posted Oct 28, 2015 on Hotels
We organised a pick-up from the local station to the hotel which worked out well. Check-in was easy and quick. Room and bathroom were a reasonable size with lovely garden and mountain view. Swimming pool and spa were good and clean. Breakfast buffet had a great selection of food and I liked having a tea pot to use. We had dinner at Pitschna Scena where food was good but service could be improved. We enjoyed using the terrace and piano bar. Would recommend this hotel and stay again.
5 out of 5
by Urs

This traveler left a rating score only Posted Oct 16, 2015 on Hotels
5 out of 5
by A verified traveler

Paradies im Engadin

Posted Sep 2, 2015 on Hotels
Rundum gelungener und angenehmer Aufenthalt. Sehr freundliches Personal.
5 out of 5
by Alexander from Destelbergen, Belgium

A top destination

Posted Mar 11, 2015 on Hotels
A truly dream location with superb service
5 out of 5
by Silvia from Luzern

Oase im Alltag

Posted Dec 14, 2014 on Hotels
Kurze "Auszeit" vom Alltag. Wir haben den Aufenthalt im Hotel Saratz sehr genossen und schätzten die gelebte Gastfreundschaft vom Lehrling bis zum Direktor! Das Zmorgebuffet liess für uns keine Wünsche offen. Wir können das Hotel nur weiterempfehlen.
5 out of 5
by Thomas from Buchs AG

Historisch und neu

Posted Oct 24, 2014 on Hotels
Schönes Hotel im Herzen von Pontresina. Der renovierte, historische Teil ergänzt sich wunderbar mit den neuen Bauten. Das Hotel bietet jeden erdenklichen Komfort, verfügt über ein schönes Bad, Park, .... Leider konnten wir in der kurzen Zeit gar nicht alles nutzen. Jederzeit wieder.
4 out of 5
by Nicole from Winterthur

Sehr freundlicher Service!

Posted Aug 19, 2014 on Hotels
Unser Aufenthalt war wirklich Excellent! Sehr freundliches und zuvorkommendes Personal, breites Serviceangebot - Welcome Drink, "Valet parking", Gute Nacht Check, free mini bar, etc., das unglaublich gute und grosse Frühstücksbuffet mit lokalen Spezialitäten, der Pianospieler am Abend beim lodernden Cheminee... es war einfach super! Umwerfend zum Schluss, war das Angebot der Cruiser Miete welches wir gleich genutzt haben und die Pässe in der Umgebung "abcruisten". Super auch, das Personal - Deutsch, Italienisch, Schweizerisch gemischt, das finde ich doch mal richtig! Alles insgesamt einfach perfekt! Das Einzige vielleicht ist die Zimmereinrichtung, welche nicht mehr so zeitgemäss ist (Teppich, Betten, Möbel).Vielen Dank!
4 out of 5
by A verified traveler

klass. und auch mod. Schweizer Hotel

Posted Mar 4, 2014
Pros: Lage und Ausstattung
Location: Winter : ski/Langlauf,... Sommer: mountainbike/golf,...
Gute Kombination von alt und neu , sehr stilvoll, eng. Mitarbeiterteam, tolle Lage.
4 out of 5
by A verified traveler

klass. und auch mod. Schweizer Hotel

Posted Mar 4, 2014
Pros: Lage und Ausstattung
Location: Winter : ski/Langlauf,... Sommer: mountainbike/golf,...
Gute Kombination von alt und neu , sehr stilvoll, eng. Mitarbeiterteam, tolle Lage.