Grinch on staff. Door slamming ritual.
Posted Dec 29, 2016
We arrived on 12/23 at about 5pm. The older lady at the desk was not happy to be working that night and made it perfectly clear to my wife by her words and demeanor. The morning staff was pleasant, but this older lady kept making appearances behind the counter each night. I assumed she was the Grinch that was trying to steal Christmas.
Also, I believe the hotel was completely occupied by children as every night from 7pm to 11pm, room doors were allowed to close so loudly and so frequently that my infant son kept waking up. Hotel staff yielded no assistance whatsoever.
This was our 3rd stay at this hotel. I will NOT be staying here again.
Comment from Hotel Management
Jan 2, 2017 by Nicole-Assistant General Manager, Hotel Management
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the customer service and staff's attitude on your recent visit. I have shared your feedback with the front desk staff to ensure we handle these situations differently in the future. Thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Grayslake.