Ratings based on 269 Verified Reviews

4.2 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from UK

Not a 4 star hotel

Posted Jul 6, 2017
It was nice hotel but not to the standard I would have expected of a 4 star. The bedroom was adequate though the clear glass walls and door were odd so that anyone can see you in the bathroom, even through the window. It was very hot and there was no air conditioning in the bedroom. Impossible to have the window open at night because I couldn't close the curtains
Comment from Hotel Management
Jul 23, 2017 by Y. Schöller, Hotel Management
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve. Please contact our reception the next time, if you prefer a room with air condition. With best regards, Yannick Schöller, reservation/reception
4 out of 5
by Peter

Golner hotel

Posted May 19, 2017 on Hotels
Golner hotel has a great tram and bus connection to the whole city. Friendly and helpful staff . Clean modern rooms . Recomended hotel .
Comment from Hotel Management
Jun 3, 2017 by Hotel Gollner, Hotel Management
Thank you so much for this positive and well grounded assessment. It is good to see that the location of our hotel right in the center of Graz was an advantage for you. The whole Hotel GOLLNER was satisfied to see that you obviously enjoyed your stay at the styrian capitel city and we all hope you are going to contact us if you are planning to visit Graz in the future. With best regards, Yannick Schöller, reservation/reception
5 out of 5
by Valerie

Great choice

Posted May 1, 2017 on Hotels
The "business double" was spacious and comfortable. Everyone was friendly and knowledgeable -- nice to be in a smaller hotel, walkable around the historic district. Would love it if they had a hotpot of some sort in the room so that we could heat water to make coffee or tea, but that's the only improvement I would suggest.
Comment from Hotel Management
May 7, 2017 by Hotel Gollner, Hotel Management
Thank you very much for this positiv assessment. It is good to hear that you were satisfied with the stay in our Hotel. Please just ask for hot water at the hotelbar or for an electric kettle at the reception and we will bring it immediately. With best regards, Yannick Schöller, reservation/reception
4 out of 5
by Peter

Posted Apr 6, 2017 on Hotels
Location to pedestrian area is good. Room was very warm with 60-70 degrees out. Had windows open for ventilation but the street noise was terrible. Lost more hours of sleep than had sleep. Stay away from tram side of building. Service was exceptional. Common areas were spotless.
Comment from Hotel Management
Apr 13, 2017 by Hotel Gollner, Hotel Management
The Hotel GOLLNER-staff would like to thank you for this assessment. It will be a strong motivation for us. Please contact us before your next arrival, so we can offer you one of our business-rooms, which all have air-condition. With best regards, Yannick Schöller, reservation/reception
3 out of 5
by Kaveh from Japan

Posted Jun 5, 2016 on Hotels
For the money that you spend, the quality is not so acceptable.
Comment from Hotel Management
Nov 11, 2016 by General Manager, Hotel Management
The Hotel GOLLNER-staff would like to thank you for this assessment. Every feedback is important for us to improve. Unfortunately you were not happy with our price-performance ratio. We really try to find the best price and the best room for everyone individually. This is why we have 55 very different rooms and all together 7 different price-categories. With best regards, Yannick Schöller, reservation/reception
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice overall...

Posted Mar 6, 2016
My second stay at Hotel Gollner after 4 stays at another hotel... so my expectations were that it compared favourably. All was very nice, including a refurbished bathroom... but no bath and a very impersonal bedroom with no fridge and very small armchairs either side of a disproportionally big coffee table. Bottom line: doesn't compare favourably to my previous hotel through lack of what I would call personal touch/attention to detail. Breakfast is €15.50, which, for a light eater like me, is just not good value for money so I had breakfast out. Great staff and location though but, overall, for what I paid, it was fine rather than great.
Comment from Hotel Management
Mar 21, 2016 by Sals/Petra Puntigam, Hotel Management
Dear guest ! Thank you for taking the time to feedback .We have in our house and rooms with bath , refrigerator or Miniküche.Wir would be pleased to welcoming you soon again in our house
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location near the Opera

Posted Oct 15, 2015
Pros: Location
Cons: Gym or fitness facility
Great staff and location. Older hotel, but very nice and large rooms.
Comment from Hotel Management
Nov 4, 2015 by Petra Puntigam, Hotel Management
Thank you for your application. We are very pleased that in our house have felt very comfortable. This is motivation for us to continue to do everything to ensure that our guests feel comfortable. We look forward to your next visit! Sincerely, Hotel Gollner
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place tucked away close to everything !

Posted Aug 17, 2015
Super spacious and clean room for a family of four.
Comment from Hotel Management
Oct 14, 2015 by office@hotelgollner.at, Hotel Management
Thanks for the feedback. Your Hotel Gollner
3 out of 5
by Christer

Posted Aug 13, 2015 on Hotels
Comment from Hotel Management
Aug 16, 2015 by Hotel Gollner, Hotel Management
Thank you for taking the time to give us a short review! Lots of greetings from Graz, Hotel Gollner
4 out of 5
Recommended
for Everyone
by A verified traveler

4 stars Hotel, 5 stars Service

Posted Aug 4, 2015
Rooms are clean, staff are very helpfull. I hope they put a minibar in the future.
Comment from Hotel Management
Aug 17, 2015 by Hotel Gollner, Hotel Management
Thank you for taking the time to give us a short comment about your stay. We are very pleased that you felt comfortable in our Hotel Gollner and enjoyed your vacation in Graz. Minibars we have in all rooms except "Economy" category! Hope to see you again one day! Best regards from Graz!